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Housekeeping Team Member

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LGH Hotels Management Ltd

3mo ago

  • Job
    Full-time
    Entry & Junior Level
  • Hospitality & Retail
    Facilities Management
  • London

AI generated summary

  • You need prior housekeeping experience, strong attention to detail, excellent time management, physical fitness, good communication skills, and familiarity with safety regulations and cleaning equipment.
  • You will clean guest rooms and public areas, maintain high cleaning standards, report damages, and keep storerooms tidy, all while ensuring exceptional service for guests.

Requirements

  • Has previous experience in a similar role and understands the importance of attention to detail in housekeeping
  • Is passionate about providing exceptional customer service and takes pride in delivering clean and well-maintained guest rooms and public areas
  • Is a team player who is reliable, punctual and able to work collaboratively with others
  • Possesses excellent time management skills and is able to prioritize tasks effectively to ensure all areas are cleaned to a high standard within the allocated time frame
  • Is physically fit and able to carry out the physical demands of the job, including lifting and moving heavy objects, standing for extended periods of time, and working in a fast-paced environment
  • Has good communication skills and is able to work effectively with other departments to ensure the smooth running of the hotel
  • Has a positive attitude and a willingness to learn and develop new skills
  • Is familiar with health and safety regulations and has a good understanding of the proper use of cleaning equipment and chemicals
  • Has a good eye for detail and is able to spot areas that require extra attention, such as stains or damaged items.

Responsibilities

  • As a Housekeeping Team Member, you will play an essential role in ensuring that our hotel is clean, comfortable, and inviting for our guests.
  • You will be responsible for cleaning and maintaining all guest areas, including guest rooms, public areas, linen rooms, and cupboards, and always ensuring that service levels are exceptional.
  • Your role will involve servicing hotel bedrooms and public areas to company standards and within allocated time frames.
  • You will be familiar with agreed cleaning standards and presentation of all room categories and report any damages or breakages promptly to ensure repairs are carried out.
  • You will also be responsible for returning all equipment to their allotted storerooms at the end of each working day and keeping the storerooms and working areas clean and tidy.

FAQs

What are the primary responsibilities of a Housekeeping Team Member?

A Housekeeping Team Member is responsible for cleaning and maintaining all guest areas, including guest rooms, public areas, linen rooms, and cupboards. This includes servicing bedrooms and public areas to company standards, reporting damages or breakages, and ensuring that all equipment is returned to their storerooms at the end of each working day.

Is previous experience in housekeeping required for this position?

Yes, the ideal candidate should have previous experience in a similar role and understand the importance of attention to detail in housekeeping.

What skills are essential for success in this role?

Essential skills include a passion for exceptional customer service, reliability, punctuality, excellent time management, physical fitness, good communication abilities, a positive attitude, and familiarity with health and safety regulations.

Are there any physical demands for the Housekeeping Team Member position?

Yes, the role requires physical fitness to carry out tasks such as lifting and moving heavy objects, standing for extended periods, and working in a fast-paced environment.

What benefits are offered to Housekeeping Team Members?

Benefits include employee discounts on bedroom rates, access to the IHG employee room benefit program, shopping discounts, eye care, free legal and money advice, counseling sessions, cycle to work scheme, free meals on duty, and free parking, among others.

What is the work environment like at the Holiday Inn London - Regent's Park?

The work environment is fast-paced and demands teamwork, reliability, and consistent attention to cleanliness and guest service. You'll be part of a dynamic team focused on providing high service standards.

How does the hotel support team members in their personal wellbeing?

The hotel offers various wellbeing resources, including fitness videos, recipe ideas, advice on healthy living, podcasts, breathing exercises, and a 24/7 advice and support line.

Where is the Holiday Inn London - Regent's Park located?

The hotel is conveniently located near central London's major attractions, with easy access to Great Portland Street and Regent's Park Tube stations, and within walking distance of shopping areas and cultural sites.

How can I apply for the Housekeeping Team Member position?

Interested candidates can apply through the LGH Hotels Management website or job postings where the position is advertised.

Are there opportunities for career development in this role?

Yes, the company encourages team members to learn and develop new skills, which can lead to career advancement opportunities within the hospitality industry.

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LGH Hotels Management Ltd

A highly experienced management company with a growing collection of owned multi branded mid to upscale properties.

Travel & Leisure
Industry
1001-5000
Employees
2018
Founded Year

Mission & Purpose

LGH Hotels Management Ltd. specializes in managing and developing hotels across the UK, focusing on enhancing guest experiences and operational efficiency. Their ultimate mission is to deliver exceptional hospitality while maximizing value for stakeholders, including owners and investors. The company's purpose revolves around creating memorable stays for guests through high standards of service, innovative practices, and sustainable management, ultimately contributing to the growth and success of the hotel industry.