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Housekeeping Team Member

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LGH Hotels Management Ltd

2mo ago

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Hospitality & Retail
    Facilities Management
  • London

AI generated summary

  • You should have prior housekeeping experience, strong attention to detail, excellent teamwork and time management skills, physical fitness, effective communication, and knowledge of health and safety regulations.
  • You will clean guest rooms and public areas, maintain high standards, report damages, and ensure all equipment and storerooms are kept tidy.

Requirements

  • Has previous experience in a similar role and understands the importance of attention to detail in housekeeping
  • Is passionate about providing exceptional customer service and takes pride in delivering clean and well-maintained guest rooms and public areas
  • Is a team player who is reliable, punctual and able to work collaboratively with others
  • Possesses excellent time management skills and is able to prioritize tasks effectively to ensure all areas are cleaned to a high standard within the allocated time frame
  • Is physically fit and able to carry out the physical demands of the job, including lifting and moving heavy objects, standing for extended periods of time, and working in a fast-paced environment
  • Has good communication skills and is able to work effectively with other departments to ensure the smooth running of the hotel
  • Has a positive attitude and a willingness to learn and develop new skills
  • Is familiar with health and safety regulations and has a good understanding of the proper use of cleaning equipment and chemicals
  • Has a good eye for detail and is able to spot areas that require extra attention, such as stains or damaged items

Responsibilities

  • As a Housekeeping Team Member, you will play an essential role in ensuring that our hotel is clean, comfortable, and inviting for our guests.
  • You will be responsible for cleaning and maintaining all guest areas, including guest rooms, public areas, linen rooms, and cupboards, and always ensuring that service levels are exceptional.
  • Your role will involve servicing hotel bedrooms and public areas to company standards and within allocated time frames.
  • You will be familiar with agreed cleaning standards and presentation of all room categories and report any damages or breakages promptly to ensure repairs are carried out.
  • You will also be responsible for returning all equipment to their allotted storerooms at the end of each working day and keeping the storerooms and working areas clean and tidy.

FAQs

What are the primary responsibilities of a Housekeeping Team Member?

A Housekeeping Team Member is responsible for cleaning and maintaining guest areas, including guest rooms and public areas, to ensure they are clean, comfortable, and inviting for guests. This includes adhering to company cleaning standards, reporting damages, and returning equipment to storerooms at the end of the day.

What qualifications are needed for this role?

The ideal candidate should have previous experience in a similar role, excellent attention to detail, strong customer service skills, the ability to work as part of a team, and good time management abilities. Familiarity with health and safety regulations and the proper use of cleaning equipment is also important.

Are there benefits provided with this job?

Yes, the position offers a range of benefits including employee discounts, access to the IHG employee room benefit programme, shopping discounts, eye care, free legal and money advice, counseling sessions, and more.

Is physical fitness required for this role?

Yes, candidates should be physically fit, as the job involves lifting and moving heavy objects, standing for extended periods, and working in a fast-paced environment.

What type of schedule can a Housekeeping Team Member expect?

The schedule may vary based on the hotel's operational needs, but Housekeeping Team Members are generally expected to work flexible hours, including weekends and holidays.

Is training provided for new employees?

Yes, new employees will receive training on cleaning standards, health and safety regulations, and the proper use of cleaning equipment and chemicals.

What qualities make an ideal candidate for this position?

An ideal candidate is detail-oriented, reliable, punctual, a good team player, has effective communication skills, a positive attitude, and a willingness to learn and adapt.

How does this role contribute to guest satisfaction?

The Housekeeping Team Member plays a crucial role in enhancing guest satisfaction by ensuring all areas of the hotel are clean, well-maintained, and welcoming, which contributes to an overall positive guest experience.

How does the hotel support employee well-being?

The hotel provides various support initiatives, such as well-being tips, fitness videos, counseling sessions, a 24/7 advice and support line, and offers a cycle to work scheme to promote employee well-being.

What should candidates expect during the hiring process?

Candidates can expect an interview process that may include questions about their experience, skills related to housekeeping, and their ability to work in a team environment.

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LGH Hotels Management Ltd

A highly experienced management company with a growing collection of owned multi branded mid to upscale properties.

Travel & Leisure
Industry
1001-5000
Employees
2018
Founded Year

Mission & Purpose

LGH Hotels Management Ltd. specializes in managing and developing hotels across the UK, focusing on enhancing guest experiences and operational efficiency. Their ultimate mission is to deliver exceptional hospitality while maximizing value for stakeholders, including owners and investors. The company's purpose revolves around creating memorable stays for guests through high standards of service, innovative practices, and sustainable management, ultimately contributing to the growth and success of the hotel industry.