Logo of Huzzle

Home

Matches

Explore

Manage

Housekeeping Team Member

image

LGH Hotels Management Ltd

17d ago

  • Job
    Full-time
    Junior Level
  • Hospitality & Retail
    Facilities Management
  • Zorra

AI generated summary

  • You should have prior housekeeping experience, strong attention to detail, excellent time management, good communication skills, physical fitness, a positive attitude, and knowledge of health and safety regulations.
  • You will clean and maintain guest rooms and public areas, follow cleaning standards, report damages, and ensure all equipment and storerooms are tidy after each shift.

Requirements

  • Has previous experience in a similar role and understands the importance of attention to detail in housekeeping
  • Is passionate about providing exceptional customer service and takes pride in delivering clean and well-maintained guest rooms and public areas
  • Is a team player who is reliable, punctual and able to work collaboratively with others
  • Possesses excellent time management skills and is able to prioritize tasks effectively to ensure all areas are cleaned to a high standard within the allocated time frame
  • Is physically fit and able to carry out the physical demands of the job, including lifting and moving heavy objects, standing for extended periods of time, and working in a fast-paced environment
  • Has good communication skills and is able to work effectively with other departments to ensure the smooth running of the hotel
  • Has a positive attitude and a willingness to learn and develop new skills
  • Is familiar with health and safety regulations and has a good understanding of the proper use of cleaning equipment and chemicals
  • Has a good eye for detail and is able to spot areas that require extra attention, such as stains or damaged items.

Responsibilities

  • As a Housekeeping Team Member, you will play an essential role in ensuring that our hotel is clean, comfortable, and inviting for our guests.
  • You will be responsible for cleaning and maintaining all guest areas, including guest rooms, public areas, linen rooms, and cupboards, and always ensuring that service levels are exceptional.
  • Your role will involve servicing hotel bedrooms and public areas to company standards and within allocated time frames.
  • You will be familiar with agreed cleaning standards and presentation of all room categories and report any damages or breakages promptly to ensure repairs are carried out.
  • You will also be responsible for returning all equipment to their allotted storerooms at the end of each working day and keeping the storerooms and working areas clean and tidy.

FAQs

What are the main responsibilities of a Housekeeping Team Member?

A Housekeeping Team Member is responsible for cleaning and maintaining all guest areas, including guest rooms and public areas, ensuring that service levels are exceptional and adhering to company cleaning standards within allocated time frames.

What qualifications or experience are required for this role?

The ideal candidate should have previous experience in a similar role, possess good communication skills, and understand the importance of attention to detail in housekeeping. Familiarity with health and safety regulations is also important.

What kind of benefits can I expect if I join the team?

Benefits include employee discounts on bedroom rates, access to the IHG employee room benefit program, shopping discounts, eye care, free legal and money advice, counseling sessions, free meals on duty, and more.

Is physical fitness a requirement for this position?

Yes, candidates should be physically fit, as the job includes lifting and moving heavy objects, standing for extended periods, and working in a fast-paced environment.

What personal qualities are valued in an ideal candidate?

The ideal candidate should be reliable, punctual, a team player with a positive attitude, possess excellent time management skills, and have a willingness to learn and develop new skills.

Is training provided for new employees?

Yes, training is provided to ensure that all staff are familiar with cleaning standards, proper use of equipment, and health and safety regulations.

What is the location of the Holiday Inn Oxford?

The Holiday Inn Oxford is conveniently located just off the A34, only three miles from Oxford town center, and offers free parking and easy access to local attractions.

Are team members recognized for their contributions?

Yes, there is a team reward and recognition program in place to acknowledge the hard work and dedication of team members.

Can I expect to work flexible hours in this position?

Yes, as a Housekeeping Team Member, you may need to work flexible hours, depending on the needs of the hotel and guest occupancy.

What should I do if I notice a damage or breakage while cleaning?

You should report any damages or breakages promptly to ensure that repairs are carried out.

image

LGH Hotels Management Ltd

A highly experienced management company with a growing collection of owned multi branded mid to upscale properties.

Travel & Leisure
Industry
1001-5000
Employees
2018
Founded Year

Mission & Purpose

LGH Hotels Management Ltd. specializes in managing and developing hotels across the UK, focusing on enhancing guest experiences and operational efficiency. Their ultimate mission is to deliver exceptional hospitality while maximizing value for stakeholders, including owners and investors. The company's purpose revolves around creating memorable stays for guests through high standards of service, innovative practices, and sustainable management, ultimately contributing to the growth and success of the hotel industry.