FAQs
What qualifications or experience do I need to apply for the Housing Manager position?
You should have a background in neighbourhood management processes, either within the housing sector or an alternative sector. An understanding of housing management, housing law, and customer service is also essential.
What are the primary responsibilities of the Housing Manager?
As a Housing Manager, your primary responsibilities include understanding the community needs, developing and maintaining a community plan, engaging with customers, managing anti-social behaviour, conducting estate inspections, and progressing legal paperwork for court cases related to anti-social behaviour.
Will I receive support from other team members in this role?
Yes, you will be supported by the wider housing management teams, including Neighbourhood Assistants, Financial Inclusion Partners, and Community Housing Assistants. The team is friendly and dedicated, fostering a supportive environment.
What is the working schedule like for this position?
This role offers hybrid working, which involves a mix of working from home, in the community, and from your nearest local office. You will also manage your own diary and be accountable for achieving Key Performance Indicators (KPIs).
Is a vehicle required for this position?
Yes, you will need to be able to drive and have access to a vehicle insured for business purposes, as you will need to visit various locations within the communities.
What measures are taken to ensure safety and compliance in the role?
As a Housing Manager, you will undertake estate inspections and statutory compliance visits. An Enhanced DBS check will also be conducted, and the company pays for this check.
How is customer service integrated into this role?
Delivering excellent customer service is a core focus of the Housing Manager role. You will engage directly with customers, understand their needs, and proactively work to improve their living conditions.
What personal qualities are important for a Housing Manager?
Important qualities for this role include being super organized, methodical, proactive, resilient in the face of challenges, and having a positive attitude. A genuine passion for helping customers is also crucial.
Will I have the opportunity to work with external partners?
Yes, you will confidently work with external partners and stakeholders, including local authorities, as part of your role in the community.
How will I contribute to the local community in this position?
You will engage with customers, undertake community planning, and work on initiatives that aim to improve local neighborhoods, ultimately helping to enhance the quality of life for residents in the area.