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HR Advisor

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  • Job
    Full-time
    Entry, Junior & Mid Level
  • Consulting
    People, HR & Administration
  • Glasgow

Requirements

  • In order to be considered for this opportunity it is essential that you have the following:
  • Good employment law knowledge either through studies or working experience.
  • CIPD qualification or equivalent experience in the work place is desirable.
  • Previous experience of working in a KPI/target driven environment would be highly desirable, ideally in a shared service centre.
  • Ability to juggle multiple tasks, prioritising your work load accordingly.
  • An organised self-starter.
  • Ability to work under pressure in a fast moving performance driven environment.
  • Excellent communication skills.

Responsibilities

  • To support all clients with quality advice in a productive manner to provide an efficient solution based advice, either through email or call depending on client preference. This will be predominately call advice.
  • Receiving a variety of calls from clients with HR issues or queries, which can include absence management, grievances, disciplinaries etc.
  • Providing clients with supporting information/documentation to assist them in implementing the advice/ solutions provided.
  • Using your expert HR and employment law knowledge to develop a clear answer for the client.
  • To review client documentation and provide advice accordingly taking their applicable internal terms and conditions into account in each case.
  • Ensure that all requests for advice are dealt with within the relevant service level agreement (SLA)

FAQs

What qualifications are required for the HR Advisor position?

A CIPD qualification or equivalent experience is desirable, along with good employment law knowledge either through studies or work experience.

Is prior experience in HR necessary for this role?

While previous HR experience is beneficial, the role is open to HR professionals at any level, including those who are studying their CIPD or have limited experience.

What kind of clients will I be advising as an HR Advisor?

You will be advising over 30,000 clients from various sectors on a wide range of HR processes and Employment Law matters.

Will there be training provided for this position?

Yes, there will be an excellent training program available, along with the potential to gain a part post-graduate qualification.

What is the work environment like in this role?

The work environment is fast-paced and performance-driven, where you will need to juggle multiple tasks and prioritize your workload effectively.

Can I earn additional money beyond my basic salary in this role?

Yes, there is an opportunity to earn additional money on top of your basic salary.

What types of HR issues will I be dealing with?

You will deal with a variety of HR issues, including absence management, grievances, and disciplinaries, among other queries.

Is there room for career progression in this role?

Yes, there is a clear route for progression within the company as part of your career pathway.

How will I communicate with clients?

You will primarily provide advice over the phone, but you may also communicate through email depending on client preferences.

What skills are important for success in this position?

Important skills include excellent communication, the ability to work under pressure, being organized and self-starting, and possessing the ability to manage multiple tasks.

Specialists in Credit Control, HR & Reward, Payroll & Procurement recruitment across the UK & Ireland.

Human Resources
Industry
51-200
Employees
1988
Founded Year

Mission & Purpose

The Portfolio Group is a specialist recruitment agency that focuses on placing professionals in payroll, HR, credit control, and procurement roles. Their mission is to connect exceptional talent with leading companies, ensuring the right fit for both candidates and employers. The agency's purpose is to provide tailored recruitment solutions that meet the unique needs of businesses, helping organisations build strong, effective teams while supporting professionals in advancing their careers.

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