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HR Office Manager

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  • Job
    Full-time
    Senior Level
  • People, HR & Administration
    Business, Operations & Strategy
  • Coventry

Requirements

  • - A progressive career opportunity for an HR Office Manager
  • - Providing clear leadership, technical support and ensuring day to day functional operation of the team meets productivity and quality standards
  • - Mentoring and monitoring team, ensuring they provide commercially focused, quality advice to clients recognising gaps in knowledge recorded for training and development purposes
  • - Overseeing the management of the team, ensuring all protocols and KPIs are met and client SLAs are adhered to with no work outstanding
  • - Liaising with clients to discuss their requirements and needs, in accordance with policies and procedures
  • - Ensuring client complaints relating to departmental issues are dealt with appropriately and within the SLA, making contact with the client and, if required, carry out complaint visits with a view to resolving the issues amicably in liaison
  • - Building and maintaining a cohesive and motivated team, providing leadership and support to colleagues and peers ensuring best practice is shared across group companies

Responsibilities

  • Providing clear leadership, technical support and ensuring day to day functional operation of the team meets productivity and quality standards.
  • Mentoring and monitoring team, ensuring they provide commercially focused, quality advice to clients recognising gaps in knowledge recorded for training and development purposes.
  • Overseeing the management of the team, ensuring all protocols and KPIs are met and client SLAs are adhered to with no work outstanding.
  • Liaising with clients to discuss their requirements and needs, in accordance with policies and procedures.
  • Ensuring client complaints relating to departmental issues are dealt with appropriately and within the SLA, making contact with the client and, if required, carry out complaint visits with a view to resolving the issues amicably in liaison.
  • Building and maintaining a cohesive and motivated team, providing leadership and support to colleagues and peers ensuring best practice is shared across group companies.

FAQs

What is the main focus of the HR Office Manager role?

The main focus of the HR Office Manager role is to drive operational excellence, support client engagement, and develop a cohesive team by providing leadership and ensuring productivity and quality standards are met.

What qualifications or experience are required for this position?

The job description does not specify exact qualifications, but relevant experience in HR management, team leadership, and client service within a professional services environment is essential.

How will performance be evaluated for the HR Office Manager?

Performance will be evaluated based on the achievement of KPIs, adherence to client SLAs, and the overall productivity and quality of advice provided by the team.

Will there be opportunities for professional development?

Yes, the role includes mentoring and monitoring the team, recognizing gaps in knowledge for training and development purposes.

What responsibilities does the HR Office Manager have regarding client relations?

The HR Office Manager is responsible for liaising with clients to discuss their requirements, addressing client complaints appropriately within SLA, and conducting complaint visits if necessary.

What type of company culture does this position aim to foster?

This position aims to foster a culture of operational excellence, teamwork, and best practice sharing across group companies.

Is there a team management component to this role?

Yes, the HR Office Manager will oversee the management of the team, ensuring all protocols and KPIs are met and maintaining a motivated workforce.

What kind of products and services will the HR Office Manager work with?

The HR Office Manager will be involved in developing products and services that utilize the latest technology to maximize client growth opportunities.

Is this position part of an international company?

Yes, this role is part of a highly successful international professional services consultancy.

What is the significance of the position within the organization?

The HR Office Manager holds a significant role as it focuses on making a genuine impact on the business, driving performance, and enhancing the overall operational efficiency of the team.

Specialists in Credit Control, HR & Reward, Payroll & Procurement recruitment across the UK & Ireland.

Human Resources
Industry
51-200
Employees
1988
Founded Year

Mission & Purpose

The Portfolio Group is a specialist recruitment agency that focuses on placing professionals in payroll, HR, credit control, and procurement roles. Their mission is to connect exceptional talent with leading companies, ensuring the right fit for both candidates and employers. The agency's purpose is to provide tailored recruitment solutions that meet the unique needs of businesses, helping organisations build strong, effective teams while supporting professionals in advancing their careers.