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HR Operations Lead, TrainAI

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RWS Group

1mo ago

  • Job
    Full-time
    Senior Level
  • People, HR & Administration

AI generated summary

  • You should have 3+ years in management, 5+ years in HR operations, strong crisis management, data-driven improvement skills, and team management experience. Familiarity with process improvement is essential.
  • You will manage HR operations teams, improve processes, oversee onboarding/offboarding, collaborate with IT, handle issues, analyze metrics, and mentor staff to enhance service delivery and efficiency.

Requirements

  • 3+ years of management experience
  • 5+ years of HR operations or program/project management experience
  • Experience in HR shared services, IT services, and/or operations
  • Experience using data and metrics to determine and drive improvements
  • Experience owning end to end delivery in highly volatile environment
  • Experience implementing repeatable processes and driving automation or standardization
  • Strong crisis management skills with a track record of effectively handling high-pressure situations.
  • Familiarity with process improvement methodologies and root cause analysis techniques.
  • Exceptional team management skills, with the ability to inspire and motivate diverse teams.
  • Understanding of systems and technology; HR experience is desired but not essential.
  • Ability to work in the US time zones while also collaborating with India colleagues

Responsibilities

  • Lead and manage the HR operations teams in the United States and work with team in India, ensuring efficient operations to help the business scale
  • Collaborate regularly with the client, working with IT and cross functional teams to resolve issues
  • Own entire People Services processes, including onboarding and offboarding
  • Implement process improvements and conduct root cause analysis to enhance service delivery and operational efficiency
  • Serve as a main POC for operations teams, while you develop and maintain crisis management strategies to swiftly address and resolve operational challenges escalated by the internal and external customers
  • Foster a collaborative and high-performing team environment through effective management and mentorship
  • Utilize a strong understanding of systems to streamline processes; HR systems experience is preferred
  • Analyze performance metrics and develop actionable insights to drive continuous improvement

FAQs

What is the primary purpose of the HR Operations Lead role at TrainAI?

The primary purpose of the HR Operations Lead role is to oversee HR delivery teams, particularly in managing onboarding and offboarding processes, while ensuring operational excellence in a volatile environment within the TrainAI business.

How many years of management experience are required for this position?

A minimum of 3 years of management experience is required for this position.

What type of experience is preferred for candidates applying for this role?

Candidates should have over 5 years of experience in HR operations or program/project management, particularly in HR shared services, IT services, or operations.

Is experience with HR systems necessary for this role?

While HR systems experience is preferred, it is not strictly required.

What is the salary range for the HR Operations Lead position?

The salary for this position ranges from $95,000 to $120,000 per year.

What types of benefits are offered for this position?

Employees are offered a generous paid time off package starting at 25 days per year, flexible work arrangements, professional development opportunities, and more.

In which time zone is the HR Operations Lead role preferred to be based?

Candidates are preferred to be based in the CST US time zone.

Are there any specific states where candidates must reside to be considered for this position?

Yes, candidates must reside in Arizona, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Michigan, Minnesota, Missouri, Nebraska, Oklahoma, Texas, or Wisconsin.

Will the HR Operations Lead work with international teams?

Yes, the HR Operations Lead will collaborate with teams in the United States and India.

What kind of skills are emphasized for this role?

Skills in crisis management, process improvements, team management, analytical capabilities, and familiarity with data-driven decision-making are emphasized for this role.

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RWS Group

Take global further

Technology
Industry
5001-10,000
Employees
1958
Founded Year

Mission & Purpose

We are the world’s leading provider of technology-enabled language, content management and intellectual property services. We help our customers to connect with people globally by communicating business critical content at scale, and enabling the protection and realization of their ideas and innovations. We work with 90 of top 100 global brands, the top 10 pharmaceutical companies and 18 of the top 20 patent filers worldwide.