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HR Services Manager

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Mace

1mo ago

  • Job
    Full-time
    Senior Level
  • People, HR & Administration
    Business, Operations & Strategy
  • Dubai

AI generated summary

  • You should have experience in fast-paced HR environments, process design, training delivery, data management, HRIS projects, and strong stakeholder relationship management, particularly with HR systems.
  • You will manage an HR team, improve processes, handle employee queries, ensure compliance with labor laws, maintain data integrity, and produce operational reports while fostering collaboration.

Requirements

  • Working in a fast-paced HR, operational or shared services environment.
  • Process design and implementation.
  • Design and delivery of desk instructions and training packages for junior members of staff.
  • Definition of data standards; execution of data validation or cleanup project - including employee records, payroll data, benefits information, and performance metrics.
  • Manage and oversee HRIS projects, including system upgrades, implementations, and integrations.
  • Experience working with HR systems (such as success factors, Oracle).
  • Experience of stakeholder and relationship management.

Responsibilities

  • Line management and leadership of a small team of HR services and systems staff.
  • Resource management: ensuring that sufficient and sufficiently trained staff are in place to deliver against the team objectives.
  • The definition and continuous improvement of team processes, tools, templates and systems in support of execution of team objectives.
  • Establishing collaborative relationships with regional HRBPs, London based SME and COE and programme stakeholders located across MEA.
  • The silent delivery of key employee operational processes (probationary, exits etc).
  • Ensuring the timely and fulsome response to MEA employee HR queries:
  • Guiding employees follow all policies and procedures.
  • Supervising all HR services activities, communications, reports, requests and documents created and received by the team.
  • High level understanding of relevant labor laws set by governing authorities and organizations.
  • Maintenance of people and systems data integrity - ensuring that employee documentation and data is fulsome, correct and meets HR and business requirements.
  • The design, build and ongoing production of a suite of operational and people reporting templates and dashboards
  • Ensures system compliance with data security and privacy requirements

FAQs

What is the main purpose of the HR Services Manager role at Mace?

The main purpose of the HR Services Manager role is to support the HR service delivery team within the MEA region and international colleagues, providing timely and accurate Oracle administration and HR-coordinated transactional support throughout the employee lifecycle.

What are the key responsibilities of the HR Services Manager?

The key responsibilities include line management of HR services staff, resource management, continuous improvement of team processes, establishing collaborative relationships with stakeholders, supervising HR services activities, ensuring data integrity, and overseeing HRIS projects.

What qualifications or experience are required for this position?

Candidates need experience in a fast-paced HR, operational, or shared services environment, process design and implementation skills, experience with HR systems (such as SuccessFactors or Oracle), and strong stakeholder and relationship management abilities.

What type of team will the HR Services Manager be leading?

The HR Services Manager will lead a small team of HR services and systems staff.

Is Mace an inclusive employer?

Yes, Mace is an inclusive employer and welcomes interest from a diverse range of candidates.

What values does Mace prioritize for its employees?

Mace prioritizes values such as safety first, client focus, integrity, and creating opportunities for employees to excel.

Will the HR Services Manager be involved in employee operational processes?

Yes, the HR Services Manager will oversee the silent delivery of key employee operational processes, such as probationary periods and exits.

Does the HR Services Manager need to ensure data compliance?

Yes, the HR Services Manager is responsible for ensuring system compliance with data security and privacy requirements and maintaining data integrity within HR systems.

What is the expected work environment for this role?

The position is in a fast-paced HR environment where teamwork and collaboration with various stakeholders are essential.

Are there training opportunities for junior members of staff in this role?

Yes, the HR Services Manager will be responsible for designing and delivering desk instructions and training packages for junior staff members.

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Mace

Shaping the built environment. Leading the way to a more connected, resilient and sustainable world.

Real Estate
Industry
5001-10,000
Employees
1990
Founded Year

Mission & Purpose

At Mace, we are global experts in shaping the built environment. From development and consultancy, to construction and operations, we connect expertise across the entire property lifecycle to help our clients, people, communities and society achieve more than they believe is possible. You can see our impact everywhere: from skylines that form cities around the world to the infrastructure that communities depend on to live, work and play. Over 30 years, our growth has been fuelled by an adventurous spirit and the relentless pursuit of a better way. Today, we employ over 6,300 talented and passionate people across five global hubs in Europe, Middle East and North Africa, the Americas, Sub Saharan Africa and Asia Pacific. Every day we’re moving closer towards our vision: leading the way to a more connected, resilient and sustainable world. The built environment holds many of the keys to this future. In an industry that’s too often been part of the problems, we’re determined to create solutions. That’s why, at the heart of everything we do, there’s a purpose that drives us: to redefine the boundaries of ambition. On behalf of our people, communities and society, we see every challenge as an opportunity to dream bigger and bring ambitions to life. Together, we find a way to unleash the potential within every place, project and person – inspiring the stories that shape our lives and change our world.