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HR Specialist

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Actalent

3mo ago

  • Job
    Full-time
    Junior & Mid Level
  • People, HR & Administration
  • Chandler

AI generated summary

  • You must support HR processes, handle inquiries, ensure compliance, and manage data with confidentiality while providing a positive employee experience in various HR duties.
  • You will manage inquiries, support HR portal users, gather data, ensure compliance, escalate issues, drive process improvements, and maintain knowledge to enhance customer satisfaction.

Requirements

  • Acts as the first point of contact for employees and managers for a specific part of HR processes (onboarding, life cycle) or all general HR topics, ensures accurate and effective follow-up on cases to deliver the best employee experience.
  • Provides self-service support, supporting all other HR administrative processes and prompt inquiry solving.
  • This role will be responsible for completing a wide variety of HR duties that reflect substantial variety and complexity for one or more countries, including but not limited to: data collection, communication, inquire handling, compliance, report generation.
  • This position’s work is generally of a critical and confidential nature.
  • This role will be trained in Human Resources practices, policies, procedures, and systems.

Responsibilities

  • Handling inquiries starting with the first contact, registration, escalating and resolving queries in a professional and efficient manner - in a first time right and end to end way of working.
  • Supporting customers on the HR portal and relevant online tools in completing transactions.
  • Providing operational advisory support and administrative services to in-scope processes.
  • Perform customer related data gathering and input.
  • Working according to defined standards, in line with global end to end processes & tooling and local compliancy.
  • Escalating cases where guidance and clarification of policies and procedures is required.
  • Actively identifying customer-centered improvements and participating in improvement projects. Driving standardization, simplification and automation of the relevant processes.
  • Ensuring service level agreements are met and a higher level of customer satisfaction is reached.
  • Safeguarding own knowledge & skills and updating knowledge database.

FAQs

What is the duration of the HR Specialist contract position?

The HR Specialist contract position has a duration of 6 months.

Where is the HR Specialist position located?

This is a fully on-site position in Chandler, Arizona.

What are the working hours for this role?

The working hours for this position are Monday to Friday from 8 AM to 5 PM.

What types of inquiries will the HR Specialist be handling?

The HR Specialist will handle inquiries related to onboarding, life cycle HR processes, and general HR topics.

Is this position responsible for handling confidential information?

Yes, the work performed in this position is generally of a critical and confidential nature.

What kind of training will be provided to the HR Specialist?

The HR Specialist will be trained in Human Resources practices, policies, procedures, and systems.

What is the focus of the HR Specialist role in terms of employee experience?

The focus of the HR Specialist role is to ensure accurate and effective follow-up on cases to deliver the best employee experience.

Will the HR Specialist be involved in process improvement initiatives?

Yes, the HR Specialist is expected to actively identify customer-centered improvements and participate in improvement projects.

What is Actalent's stance on diversity and inclusion?

Actalent values diversity and inclusion and integrates DE&I principles into its culture, encouraging an inclusive environment and hiring diverse talent.

How can I request accommodations during the application process?

To request reasonable accommodations during the application process, you can email actalentaccommodation@actalentservices.com for assistance.

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Actalent

An Engineering and Sciences Services Company | People to Possible

Human Resources
Industry
5001-10,000
Employees

Mission & Purpose

Actalent connects passion with purpose. Our scalable talent solutions and services capabilities drive value and results and provide the expertise to help our customers achieve more. Every day, our experts around the globe are making an impact. We’re supporting critical initiatives in engineering and sciences that advance how companies serve the world. Actalent’s global footprint and flexible delivery models ensure access to specialized talent where and when you need it. We promote consultant engagement through professional development and provide experiences to ensure continuous learning. Our people are the difference. Our expertise spans capabilities in engineering including product and manufacturing, systems and software, construction management, environmental, architecture and civil; and power and utilities. We focus on sciences capabilities in laboratory sciences, healthcare, and clinical research. Actalent is an operating company of Allegis Group, the global leader in talent solutions.