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HR Team Leader

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UPS

4d ago

  • Job
    Full-time
    Mid & Senior Level
  • Customer Relations
    People, HR & Administration
  • Pune

AI generated summary

  • You should excel in MS Office, communicate effectively, multitask under pressure, foster teamwork, adapt to change, and have HR experience, background verification knowledge, and basic HR system understanding.
  • You will communicate with associates, delegate tasks, coach teams, resolve issues, monitor workflows, implement improvements, ensure KPIs are met, and oversee compliance and quality audits.

Requirements

  • Proficiency in Microsoft Office Suite.
  • Strong professional and effective communication skills.
  • Should be capable of multitasking and performing effectively in high-pressure situations.
  • Proven ability to foster teamwork and collaboration.
  • Capability to work independently, exercise sound judgment, and manage tasks without supervision.
  • Adaptability to change and willingness to take on additional duties as needed.
  • Preferred experience in Human Resources (HR) or qualified HR Personnel.
  • Preferred knowledge of Background Verification processes.
  • Should have basic understanding of HR systems (myHR, MTC and Workday).
  • Should have basic understanding of UPS Performance Management Cycle.

Responsibilities

  • Serve as a communication link between associates and supervisors.
  • Assign and delegate tasks to team members effectively.
  • Coach associates to maintain and improve service levels.
  • Share knowledge and expertise with associates while addressing queries about systems and tasks.
  • Stay updated on system enhancements and service features through training.
  • Assist associates in resolving work-related challenges.
  • Take ownership of associate concerns, ensuring resolution to achieve complete internal and external customer satisfaction.
  • Provide solutions to resolve departmental issues as they arise.
  • Manage and prioritize workflows to meet departmental deadlines.
  • Escalate issues requiring management attention to the supervisor.
  • Identify and implement process improvements to enhance efficiency, reduce errors, and lower costs.
  • Monitor quality and status reports, ensuring corrective measures are in place.
  • Regularly review processes to maximize departmental efficiency.
  • Conduct audits, address discrepancies, implement corrective actions, and maintain schedules for compliance with internal audits.
  • Maintain the dashboard and ensure the team meets all Key Performance Indicators (KPIs).

FAQs

What is the job title for this position?

The job title is HR Team Leader.

What does the HR Team Leader role primarily focus on?

The HR Team Leader role primarily focuses on overseeing departmental administration, coaching, technical training, and providing support to associates.

Is this position full-time or part-time?

This position is full-time.

What qualifications are preferred for this role?

Preferred qualifications include experience in Human Resources (HR) or being a qualified HR Personnel, knowledge of Background Verification processes, and a basic understanding of HR systems like myHR, MTC, and Workday.

What kind of skills are required for this HR Team Leader position?

Required skills include proficiency in Microsoft Office Suite, strong communication skills, the ability to multitask in high-pressure situations, and the capability to foster teamwork and collaboration.

What key responsibilities does the HR Team Leader have?

Key responsibilities include serving as a communication link between associates and supervisors, assigning tasks, coaching associates, resolving work-related challenges, and implementing process improvements.

What employee status does this position hold?

This position is classified as a permanent employee status.

Are there any specific software or systems knowledge required for this position?

Yes, a basic understanding of HR systems such as myHR, MTC, Workday, and the UPS Performance Management Cycle is preferred.

Does this job require the ability to work independently?

Yes, the job requires the capability to work independently, exercise sound judgment, and manage tasks without supervision.

Is there a commitment to a discrimination-free workplace?

Yes, UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

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UPS

Transportation
Industry
10,001+
Employees
1907
Founded Year

Mission & Purpose

Operating in more than 200 countries and territories, we’re committed to moving our world forward by delivering what matters. Beginning as a small messenger service, UPS was started by two enterprising teenagers and a $100 loan. Now, we’re more than 500,000 UPSers strong, with operations around the globe. As a transportation and logistics leader, we are proud to offer innovative solutions to our customers—both big and small. We also support the communities we serve. Just take a look at The UPS Foundation’s social impact report! Headquartered in Atlanta, we can be found on the web at ups.com and about.ups.com. Job seekers can visit upsjobs.com to learn more. Our active social media channels include Facebook, Instagram, Twitter, YouTube, and TikTok.