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HRSC Specialist

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Analog Devices

2mo ago

  • Job
    Full-time
    Entry Level
  • People, HR & Administration
    Business, Operations & Strategy
  • Quick Apply

AI generated summary

  • You must be knowledgeable in HR processes, handle inquiries accurately, maintain records, process transactions, generate reports, conduct training, and support projects, all while working night shifts.
  • You will respond to HR inquiries, process transactions, maintain records, generate reports, update documentation, conduct training, and facilitate new hire orientation, while working the night shift.

Requirements

  • Ensures that she/he is knowledgeable and updated with all HR processes, system, tools and services in the region/worldwide, including the basic services, tools and policies of Finance and IS that have downstream or upstream impact of HR processes
  • Analyzes and responds to phone/online inquiries from employees and managers related to HR programs, policies, procedures, and tools. Provides complete and accurate response to each inquiry and escalates inquiries according to pre-defined escalation procedures when necessary.
  • Develops, create, update and improve process documentations.
  • Tracks and maintains records of issues, customers and resolution status using the Call Center tools available.
  • Process various employee self-service and manager self-service transactions within the agreed SLA including the downstream processes (i.e. marital status update, dependents update, change in supervisor, cost center, etc.)
  • Performs accurate and timely input of data into SF and additional HR systems like personal leaves, LOA, DA, etc
  • Completes end to end process for various contact center transactions like L&OD support, COE, 201 file requests, US visa letter, Guarantee Letter, Broadcast email requests, etc.
  • Oversees HR Kiosk, issuance of COE, checks, forms and responding to questions. Ensuring forms are available to employees.
  • Collects, validates, routes, tracks and logs submitted documents for transaction processing
  • Maintain good understanding of the HR Service Center business model, the department and the personnel along with their areas of expertise.
  • Generates weekly report of team’s performance scorecard and publish to the team on a regular basis.
  • Updates contents in HR Services portal in The Circuit and HR Knowledgebase
  • Conducts training to possible back-ups
  • Tracks and reports/presents individual KPIs to the team
  • Identifies recurring inquiry themes and contributes to the ongoing development of the ADI FAQ’s library.
  • Utilizes Call Center technology to track and manage inquiries for reporting and analysis purposes.
  • Document problem solving/RCA and monitor closure of agreed action items.
  • May drive/initiate small individual or team projects.
  • May serve as back-up for functional specialists.
  • Participates in various team activities, projects and/or work streams.
  • Promotes and adheres to Company’s commitment on corporate social responsibility.
  • Facilitates New Hire Orientation on HR Shared Services Operations to newly hired employees.
  • Will work in night shift.

Responsibilities

  • Ensures that she/he is knowledgeable and updated with all HR processes, system, tools and services in the region/worldwide, including the basic services, tools and policies of Finance and IS that have downstream or upstream impact of HR processes
  • Analyzes and responds to phone/online inquiries from employees and managers related to HR programs, policies, procedures, and tools. Provides complete and accurate response to each inquiry and escalates inquiries according to pre-defined escalation procedures when necessary.
  • Develops, create, update and improve process documentations.
  • Tracks and maintains records of issues, customers and resolution status using the Call Center tools available.
  • Process various employee self-service and manager self-service transactions within the agreed SLA including the downstream processes (i.e. marital status update, dependents update, change in supervisor, cost center, etc.)
  • Performs accurate and timely input of data into SF and additional HR systems like personal leaves, LOA, DA, etc
  • Completes end to end process for various contact center transactions like L&OD support, COE, 201 file requests, US visa letter, Guarantee Letter, Broadcast email requests, etc.
  • Oversees HR Kiosk, issuance of COE, checks, forms and responding to questions. Ensuring forms are available to employees.
  • Collects, validates, routes, tracks and logs submitted documents for transaction processing
  • Maintain good understanding of the HR Service Center business model, the department and the personnel along with their areas of expertise.
  • Generates weekly report of team’s performance scorecard and publish to the team on a regular basis.
  • Updates contents in HR Services portal in The Circuit and HR Knowledgebase
  • Conducts training to possible back-ups
  • Tracks and reports/presents individual KPIs to the team
  • Identifies recurring inquiry themes and contributes to the ongoing development of the ADI FAQ’s library.
  • Utilizes Call Center technology to track and manage inquiries for reporting and analysis purposes.
  • Document problem solving/RCA and monitor closure of agreed action items.
  • May drive/initiate small individual or team projects.
  • May serve as back-up for functional specialists.
  • Participates in various team activities, projects and/or work streams.
  • Promotes and adheres to Company’s commitment on corporate social responsibility.
  • Facilitates New Hire Orientation on HR Shared Services Operations to newly hired employees.
  • Will work in night shift.

FAQs

What is the job title for this position?

The job title is HRSC Specialist.

What company is hiring for this position?

Analog Devices, Inc. (ADI) is hiring for this position.

What type of job is this position classified as?

This position is classified as a Graduate Job.

Will the HRSC Specialist need to work during the night?

Yes, the HRSC Specialist will be required to work in a night shift.

Is there a requirement for travel associated with this job?

Yes, there is a required travel of 10% of the time.

What types of inquiries will the HRSC Specialist handle?

The HRSC Specialist will analyze and respond to inquiries related to HR programs, policies, procedures, and tools from employees and managers.

What types of transactions will the HRSC Specialist process?

The HRSC Specialist will process employee self-service and manager self-service transactions, such as updates to marital status, dependents, and supervisor changes.

Will the HRSC Specialist be involved in training?

Yes, the HRSC Specialist will conduct training for possible back-ups.

What tools will the HRSC Specialist use for tracking inquiries?

The HRSC Specialist will utilize Call Center technology to track and manage inquiries for reporting and analysis purposes.

What types of reports will the HRSC Specialist generate?

The HRSC Specialist will generate weekly reports of the team's performance scorecard and track individual KPIs.

Are there any specific areas of knowledge required for this position?

Yes, the HRSC Specialist needs to maintain a good understanding of HR processes, systems, tools, and services in the region/worldwide.

What is the purpose of collecting and logging submitted documents?

The purpose is to ensure organized transaction processing and track the status of each document.

Is this position open to applicants who are not U.S. Citizens or Permanent Residents?

Applicants who are not U.S. Citizens, U.S. Permanent Residents, and protected individuals may have to go through an export licensing review process.

Does Analog Devices, Inc. support diversity and inclusion?

Yes, Analog Devices is committed to fostering a culture where everyone has an opportunity to succeed, regardless of various legally protected categories.

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Analog Devices

Global semiconductor leader that bridges the physical and digital worlds to enable breakthroughs at the Intelligent Edge

Manufacturing & Electronics
Industry
10,001+
Employees
1965
Founded Year

Mission & Purpose

Analog Devices, Inc. (NASDAQ: ADI) is a global semiconductor leader that bridges the physical and digital worlds to enable breakthroughs at the Intelligent Edge. ADI combines analog, digital, and software technologies into solutions that help drive advancements in digitized factories, mobility, and digital healthcare, combat climate change, and reliably connect humans and the world. With revenue of more than $12 billion in FY22 and approximately 25,000 people globally working alongside 125,000 global customers, ADI ensures today’s innovators stay Ahead of What’s Possible.