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Human Centred Design Manager (10 months)

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NatWest Group

17d ago

  • Job
    Full-time
    Senior Level
  • Design
    Product
  • London

AI generated summary

  • You should have experience in user experience or design, be skilled in human-centered methods, Agile practices, and multi-project management, with strong communication and problem-solving abilities.
  • You will apply HCD methods to enhance user experiences, lead design teams, shape briefs, establish best practices, and mentor staff to improve banking services for customers.

Requirements

  • We're looking for someone with experience working in a digital role focused on user experience or design. Ideally, you'll come from a background in a design-related discipline, such as product design, user research, interaction design, graphic design or digital optimisation.
  • You'll demonstrate an expert understanding of human and user-centred design methods, as well as usability, user research and accessibility design.
  • You'll also have:
  • Experience of working with Agile methods, as well as the ability to work on multiple projects simultaneously
  • An understanding of the business, market trends, customer needs and the operational strategies that contribute to business success
  • Experience of working with agencies and third parties, from briefing to delivery
  • The ability to solve problems, understand issues and identify opportunities with the customer in mind throughout
  • Experience of working with large scale digital estates and a wide variety of stakeholders
  • Excellent influencing and storytelling skills, with the ability to provide constructive feedback to a variety of stakeholders at different levels
  • Strong verbal and written communication skills and a keen eye for detail

Responsibilities

  • In this key role, you’ll bring your understanding and knowledge of HCD creative disciplines to make day-to-day banking for our customers effortless. Working closely with our internal teams and external partners, you’ll be applying HCD methods to translate and identify customer needs and balancing these with business objectives and technology to improve user experiences with commercial impact.
  • You’ll also be:
  • Providing high quality consultancy and working collaboratively to drive and deliver improvements
  • Leading our third party partners and internal HCD design teams from briefing to end delivery
  • Shaping HCD design and research briefs, making sure that our new experiences are of the highest quality, meeting both user and business objectives
  • Embedding user experience best practices across our community of experience and journey managers, creating and improving guidelines, driving consistency and ensuring the benefits are understood
  • Coaching and mentoring our teams, building HCD knowledge and advocacy of good user experience and design

FAQs

What is the duration of the Human Centred Design Manager position?

The role is offered for a period of ten months.

What type of experience is required for this role?

We're looking for someone with experience in a digital role focused on user experience or design, ideally with a background in product design, user research, interaction design, graphic design, or digital optimisation.

Will there be opportunities for career development in this position?

Yes, there is plenty of scope for career development as you work with various stakeholders and gain exposure across the bank.

What are the key responsibilities of the Human Centred Design Manager?

Key responsibilities include shaping user experiences, identifying opportunities to improve digital solutions, leading internal HCD design teams and third-party partners, shaping design and research briefs, and coaching teams on HCD methodologies.

Is experience with Agile methods necessary for this role?

Yes, experience of working with Agile methods is necessary, along with the ability to manage multiple projects simultaneously.

What qualities are important for candidates applying to this role?

Important qualities include an expert understanding of human and user-centred design methods, problem-solving skills with a customer focus, strong communication skills, and the ability to influence and provide constructive feedback.

Will the Human Centred Design Manager work with third-party agencies?

Yes, the role involves working with agencies and third parties from briefing to delivery.

How will the successful candidate contribute to user experience best practices?

The successful candidate will embed user experience best practices across the community of experience and journey managers, create and improve guidelines, and drive consistency to ensure that the benefits are understood.

What type of projects will the Human Centred Design Manager be working on?

The manager will be working on new and existing digital solutions aimed at enhancing the customer experience through human centred design principles.

What skills are required to communicate effectively in this role?

Strong verbal and written communication skills are required, along with excellent influencing and storytelling abilities to engage with stakeholders at various levels.

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NatWest Group

A relationship bank for a digital world. We champion potential.

Finance
Industry
10,001+
Employees
1968
Founded Year

Mission & Purpose

We’re a business that understands when our customers and people succeed, our communities succeed, and our economy thrives. As part of our purpose, we’re looking at how we can drive change for our communities in enterprise, learning and climate. As one of the leading supporters of UK business, we’re prioritising enterprise as a force of change. We’re focusing on the people and communities who have traditionally faced the highest barriers to entry and figuring out ways to remove these. Learning is also key to our continued growth as a company in an ever changing and increasingly digital world. By setting a dynamic and leading learning culture, our people prosper, and our customers are given the tools to continue to improve their financial capability and confidence. One of the biggest challenges we all face in our future is climate change. That’s why we’ve put it right at the core of our purpose. We want to champion climate solutions with financing and entrepreneurial support, fully embed climate into our culture and decision making, and be climate positive by 2025. We’re committed to using our purpose to break down barriers, drive change and ultimately create a great place to work.