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Immigrant Family Services Admin Specialist - 2024519

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    People, HR & Administration
  • Carol Stream
  • Quick Apply

AI generated summary

  • You must have a mature Christian faith, fluent in English and Arabic, cross-cultural experience, strong organizational skills, proficiency in Microsoft Office, and a valid driver’s license.
  • You will answer client inquiries, manage mail and E-faxes, update case details in Dynamics, track clients, assist with interpretation, and participate in team meetings and trainings.

Requirements

  • Mature and personal Christian faith
  • Committed to the mission, vision, and values of World Relief
  • Desire to serve and empower the Church to impact vulnerable communities
  • Able to affirm and/or acknowledge World Relief's Core Beliefs, Statement of Faith, Christian Identity and National Evangelicals For the Health of The Nation document
  • Ability to communicate fluently in verbal and written English
  • Fluent in verbal and written Arabic
  • Highly organized and a self-starter able to take ownership of projects
  • Cross cultural experience working with diverse populations and cross-cultural communication skills
  • Proficient in Microsoft Word, Outlook, and Excel
  • Reliable and punctual
  • Valid driver’s license

Responsibilities

  • - Answer all client questions by phone or in person and direct when appropriate to World Relief staff
  • - Follow proper opening/closing protocols for the office
  • - Manage inbound and outbound mails including postage & updating mailboxes for staff
  • - Help managing inbound and outbound E-faxes
  • - Participate in Operations Team departmental meetings (Once a month)
  • - Participate in World Relief Chicagoland staff trainings and activities
  • - Send clients bios to staff and add new cases to arrival spread sheet
  • - Create case notes in Microsoft Dynamics database
  • - Document arrival of Employment cards and Social Security cards for clients in Dynamics and scan and upload copies to the electronic file
  • - Update cases in Dynamics with newborn information
  • - Create and maintain the weekly collaborative client tracking agenda
  • - Update internal tracking systems for tasks
  • - Perform interpreter management tasks as needed
  • - Occasional interpretation as needed by different departments
  • - Other duties as assigned by supervisor

FAQs

What is the primary responsibility of the Immigrant Family Services Admin Specialist?

The primary responsibility is to ensure the smooth and effective operation of the World Relief Front Office in DuPage county by assisting visitors and callers with Immigrant Family Services inquiries and providing administrative support.

Are bilingual skills required for this position?

Yes, fluency in both verbal and written English and Arabic is required.

What experience is preferred for this position?

Experience with Microsoft Dynamics or similar databases is preferred, along with strong organizational skills and the ability to handle a large call volume.

Is there a minimum commitment required for this position?

Yes, a minimum commitment of 1.5 years in the position is preferred.

What type of benefits does World Relief offer?

World Relief offers a competitive benefits package that includes medical, dental, and vision coverage, paid holidays, sick and vacation time, parental leave, and more.

Is a valid driver's license necessary for this position?

Yes, a valid driver's license is required.

What are the physical demands of the job?

The job requires ordinary ambulatory skills, the ability to lift and carry light to medium weights (10-15 pounds), and good hand-eye coordination.

What is the work environment like for this position?

The work environment is a general office setting, and World Relief also offers hybrid and remote schedules for limited positions.

What is the organization's stance on diversity and inclusion?

World Relief is an equal opportunity employer and a faith-based religious organization that prohibits unlawful discrimination against employees.

Is a personal Christian faith required for employment?

Yes, a mature and personal Christian faith is a prerequisite for employment at World Relief, based on federal guidelines provided in Title VII of the Civil Rights Act of 1964.

Non-profit
Industry
1001-5000
Employees
1944
Founded Year

Mission & Purpose

World Relief partners with churches and communities around the world to boldly engage in the world’s greatest crises.