FAQs
Do we support remote work?
Yes, this position is fully remote.
Is there a specific location requirement for this job?
Yes, candidates must have residence and a work permit in Spain.
What is the salary range for this position?
The salary range for this position is €35,000 - €40,000 per annum.
How many years of experience are required for the Incident Manager role?
A minimum of 3 years of experience as an Incident Manager is required.
What are the main responsibilities of the Incident Manager?
The main responsibilities include managing IT incidents, documenting incident reports, communicating with stakeholders, coordinating with technical teams, organizing post-incident reviews, and contributing to continuous improvement of incident management processes.
What level of English proficiency is required?
Strong written and verbal communication skills in English at a C1 level are required.
Will the Incident Manager participate in post-incident reviews?
Yes, the Incident Manager will organize and participate in post-incident reviews to identify root causes and prevent recurrence.
What type of presentations will the Incident Manager be required to deliver?
The Incident Manager will be required to deliver high-quality presentations on timelines, causes, and resolutions related to incidents.
Is Grupo Digital involved in any other fields besides incident management?
Yes, Grupo Digital operates in various technology fields, including development, systems, automatic engineering, and consulting.
Is there an emphasis on continuous improvement in this role?
Yes, the role emphasizes contributing to the continuous improvement of incident management processes.