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India Technology Associate

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JP Morgan Chase & Co.

2mo ago

  • Job
    Full-time
    Mid Level
  • Software Engineering
    IT & Cybersecurity
  • Mumbai

AI generated summary

  • You need a Bachelor's in Computer Science, 3+ years in IT services, skills in Unix/Linux, scripting, Oracle/SQL, and monitoring tools. Experience in banking/payments and AWS knowledge is preferred.
  • You will ensure system stability, monitor production for anomalies, communicate issues, and analyze trends to support incident and change management in technology environments.

Requirements

  • Bachelor's Degree in Computer Science or equivalent
  • Formal training or certification on software engineering concepts and 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
  • Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
  • Experience in observability and monitoring tools and techniques
  • Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework
  • Technical Skillset: Unix / Linux technologies, Shell scripting, PowerShell, Python, Oracle / SQL, Cassandra
  • Monitoring, telemetry/ Observability tools (ITRS Geneos/ Grafana/ Datadog/ Dynatrace)
  • Messaging frameworks, Kafka, MQ
  • Experience with one or more general purpose programming languages and/or automation scripting
  • Working understanding of public cloud, AWS Certification is a plus
  • Experience working in banking and payment domain: High and low value payment, SWIFT, Real time payment, collection, cheque clearing, tax payment, partner bank system
  • Strong collaborator with ability to foster relationships effectively with diverse groups across geographies
  • Adaptable and able to multi-task, handling complex requirements

Responsibilities

  • Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm
  • Supports the day-to-day maintenance of the firm’s systems to ensure operational stability and availability
  • Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools
  • Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders
  • Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure

FAQs

What is the job title for this position?

The job title is India Technology Associate.

What department will I be working in?

You will be working in the Corporate and Investment Banking (CIB) Technology department, specifically under the Payments Technology team.

What are the primary responsibilities of the India Technology Associate?

The primary responsibilities include ensuring operational stability and availability of production application flows, troubleshooting and resolving production service interruptions, and providing end-to-end application or infrastructure service delivery.

What qualifications are required for this role?

A Bachelor's Degree in Computer Science or equivalent is required, along with 3+ years of experience in troubleshooting and maintaining IT services.

What technical skills are necessary for this position?

Necessary technical skills include Unix/Linux technologies, Shell scripting, PowerShell, Python, Oracle/SQL, Cassandra, and experience with observability and monitoring tools like ITRS Geneos, Grafana, Datadog, or Dynatrace.

Is prior experience in banking or payment domains preferred?

Yes, experience in the banking and payment domain such as high and low value payments, SWIFT, and real-time payment systems is preferred.

Will this job require shifts or weekend work?

Yes, this is a shift role that includes regular weekend rotations.

What is the company’s stance on diversity and inclusion?

The company values diversity and inclusion and does not discriminate based on any protected attribute. We promote an equal opportunity workplace.

Are there any certifications that would be beneficial for this role?

Yes, formal training or certification on software engineering concepts is beneficial, and AWS certification is a plus.

Does the role involve working with cloud technologies?

Yes, familiarity with public cloud technologies is required, and a working understanding of AWS is advantageous.

Is collaboration emphasized in this role?

Yes, strong collaboration skills are essential for effectively fostering relationships with diverse groups across geographies.

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JP Morgan Chase & Co.

Finance
Industry
10,001+
Employees
2000
Founded Year

Mission & Purpose

For over 200 years, JPMorgan Chase & Co has provided innovative financial solutions for consumers, small businesses, corporations, governments and institutions around the world. Today, we're a leading global financial services firm with operations servicing clients in more than 100 countries. Whether we are serving customers, helping small businesses, or putting our skills to work with partners, we strive to identify issues and propose solutions that will propel the future and strengthen both our clients and our communities. © 2017 JPMorgan Chase & Co. JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.

Benefits

  • Healthcare and Insurance Plans

    Our employees are entitled to a variety of healthcare insurance plans, ranging from medical, dental and vision, to life and accident, disability, before-tax spending accounts, and group legal services.

  • Wellness Programs

    We are committed to providing employees with exceptional care — including arranging wellness screenings and assessment as well as access to health coaches, counseling, and guidance services for our employees.

  • Employee Programs

    Programs offered to eligible employees include parental leave, back-up child care services, flexible work options, matching gifts, discounts on banking services, electronics, arts and entertainment, fitness programs, travel and more.

  • Family Care

    We know how important your family's health is to you so we offer a variety of healthcare packages that cover you and your partner, your children and your parents.

  • Hybrid Working Model

    Dependent on the needs of the business and the nature of the role, JPMorgan Chase offers a hybrid work model for some roles, with at least three days on-site.