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Institutional Client Services Associate (French Speaking)

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Interactive Brokers

May 19

Applications are closed

  • Job
    Full-time
    Entry Level
  • Business, Operations & Strategy
  • London

Requirements

  • Strong knowledge of listed Equities, Options, Futures, and FX.
  • Analytical problem-solver with a passion for technology and financial markets.
  • Prior experience in international settlements or clearing operations is a plus.
  • Bilingual (English and German preferred).
  • University degree or higher.
  • At least 1-2 years experience, preferably in a client-facing capacity at a global financial institution (less experienced candidates with a strong grasp of the core competencies will also be considered).

Responsibilities

  • First point of contact for client queries, including but not limited to:
  • Assistance with multiple trading platforms (desktop, mobile, browser)
  • Resolution of trade-related queries (order entry, trade execution)
  • Communication and escalation of high-level issues to relevant stakeholders
  • Relationship Management for key institutional clients
  • Project Management of platform and process enhancements
  • Other tasks including client training, general market research and development

FAQs

What are the main responsibilities of an Institutional Client Services Associate?

The main responsibilities include providing a high level of service to IBKR’s global institutional clients via telephone, ticket, and live chat, as well as addressing their inquiries and solving any problems they may encounter.

What kind of clients will an Institutional Client Services Associate be dealing with?

An Institutional Client Services Associate will be dealing with existing and prospective institutional clients, including banks, hedge funds, financial advisors, and brokers.

Is bilingual proficiency required for this role?

While bilingual proficiency in English and German is preferred, fluency in French is required for this role as it involves providing services to French-speaking clients.

What skills are necessary to succeed in this position?

Excellent communication and problem-solving skills, as well as a high level of enthusiasm and self-motivation, are necessary to succeed in this position.

Interactive Brokers

The Professional’s Gateway to the World’s Markets.

Finance
Industry
1001-5000
Employees

Mission & Purpose

Rated #1 Best Online Broker in 2023 for 6 consecutive years by Barron's. Interactive Brokers Group (Nasdaq: IBKR) and its predecessor companies have been building trading technology for over 45 years. Interactive Brokers Group’s consolidated equity capital exceeds $10 billion. Throughout its history, the company’s mission has remained unchanged: Create technology to provide liquidity on better terms. Compete on price, speed, size, diversity of global products and advanced trading tools. Interactive Brokers LLC is a member of NYSE, FINRA, SIPC. For more information, visit: ibkr.com