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International Customer Support (Voice)

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Copart

Sep 22

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Sales & Business Development
  • Hyderabad, +1

AI generated summary

  • You need 2 years of international customer support or sales experience, excellent communication and listening skills, strong phone presence, and the ability to work well in a team.
  • You will identify sales opportunities through calls, provide customer service, conduct online demos, collaborate with the sales team, and track sales leads and metrics regularly.

Requirements

  • Proven 2-year of International customer support or international sales in voice.
  • Excellent oral and written communication skills.
  • Outstanding listening and presentation skills.
  • Excellent phone presence and effective customer service skills
  • Ability to work in a team.
  • Good oral and written communication skills.

Responsibilities

  • Find new sales opportunities in an effective manner through cold calls (inbound Sales) and lead generation.
  • Understanding customers needs and identify sales opportunities.
  • Ability to communicate effectively with international customers to call.
  • Maintain a high lever of world class customer service.
  • Recommend customer the best deal for the product.
  • Give online demos to our clients and respond to their queries patiently.
  • Work closely with the sales team and achieve the set goals.
  • Monitor, track and document the status of a high volume of sales leads.
  • Track sales metrics on a weekly quarterly and monthly basis.

FAQs

What is the main responsibility of the International Customer Support (Voice) position?

The main responsibility involves finding new sales opportunities through cold calls, understanding customer needs, maintaining a high level of world-class customer service, and closing sales deals with international customers.

What qualifications are required for this position?

Candidates should have at least 2 years of proven experience in international customer support or international sales in voice, excellent communication skills, outstanding listening and presentation skills, and effective customer service skills.

Is experience in sales necessary for this role?

Yes, a solid understanding of the sales process and experience in lead generation is essential for this role.

Will I have to provide online demonstrations to clients?

Yes, providing online demos to clients and patiently responding to their queries is part of the job responsibilities.

What sales metrics will I need to track?

You will need to track sales metrics on a weekly, quarterly, and monthly basis.

Is teamwork important in this role?

Yes, the ability to work in a team and collaborate closely with the sales team to achieve set goals is important for this position.

What type of customers will I be communicating with?

You will be communicating with international customers, so effective communication skills are crucial.

Are there opportunities for career growth in this position?

While the job description does not specify, roles in sales often provide opportunities for advancement based on performance and results.

What kind of support will I receive in this role?

You will work closely with the sales team, and the company is committed to maintaining a high level of customer support, which may include training and resources to help you succeed.

Is prior experience in a similar industry beneficial for this job?

Yes, prior experience in international customer support or sales, especially in a similar industry, can be beneficial for understanding the job's requirements.

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Copart

Copart is a global leader in online car auctions, and a premier destination for the resale and remarketing of vehicles.

Manufacturing & Electronics
Industry
5001-10,000
Employees
1982
Founded Year

Mission & Purpose

Copart, a global online auto auction company headquartered in Dallas, Texas is a top-performing S&P 500 company, as noted by The Wall Street Journal. Copart is a global technology leader in the online vehicle auction industry that connects its buyers and sellers via its patented cutting-edge VB3 technology. With a passion for excellence, Copart has a great company culture and strong dedication to our employees. Copart is a veteran-founded company that honors the service of active & reserve duty employees. Copart’s veteran commitments include Leadership Development Programs, tuition reimbursement, and up to 10 days of paid leave for non-activation orders like training. Founded in 1982, Copart connects more than 750,000 buyers and sellers from over 200 locations around the world. With our innovative technology, we remarket salvage and clean title vehicles to dealers, dismantlers, rebuilders, exporters and end users through a multi-channel online internet platform. Copart sells vehicles on behalf of insurance companies, banks, finance companies, fleet owners, car dealerships, cars sourced from the general public and others. Because we are a 100% online auto auction company, Copart Members can browse our incredible inventory, set their own price and get great deals on vehicles through their home computer, smartphone or other mobile device. Copart’s vehicles can range in condition from damaged vehicles that can be used as rebuild projects to like-new, used vehicles. Copart is the parent company to a portfolio of auto service companies, including CashForCars.com, CrashedToys, and National Powersport Auctions (NPA). We currently operate in the United States (Copart.com), Canada (Copart.ca), the United Kingdom (Copart.co.uk), the Republic of Ireland (Copart.ie), Brazil (Copart.com.br), Germany (Copart.de), the United Arab Emirates, Oman and Bahrain (Copartmea.com), Spain (Copart.es), and Finland (copart.fi).