You must be available 24-40 hours/week, excel in customer service, and speak fluent English. Knowledge of Dutch, German, or French is a plus!

You will manage inquiries from installers, provide solutions via phone and email, resolve order issues, and handle administrative tasks while maintaining customer satisfaction and rapport with teammates.

Netherlands

Amsterdam

Solarclarity BV is the online PV distributor in solar hardware, batteries and charging stations that makes it easy for installers to participate in the energy transition. From webshop to logistics. We were founded in 2008 and have become the international party within the Benelux and Nordics. We have in-depth knowledge of the market and have built up a strong network over many years. This enables us to deliver the best products, and not unimportantly, delivery reliability.



Retail & Consumer Goods

Solarclarity

<div>
 Are you ready to energize your career in customer support? At Solarclarity, we're looking for a dynamic new team member to fill our Customer Support role. If you're someone who delights in delivering excellent customer service and can even make our customers smile, you might just be the perfect fit. And if you happen to speak German and/or French, that's a huge plus!
 
 Your new role 
 Dive into a fast-paced environment where your day-to-day includes managing a full inbox, responding to continuous phone calls, and enhancing our processes—all while sharing laughs with your teammates. As a key point of contact for our installers, you’ll handle inquiries about orders from our webshop, providing answers and solutions via phone and email.
 
 Questions like "Can I change the delivery address for my order?", "When will item X be back in stock?", or "There's an issue with my delivery, what should I do?" are all in your wheelhouse. With your knack for problem-solving, you'll keep our customers informed and satisfied. 
 Additionally, you’ll take care of all the necessary administrative tasks and log interactions diligently, ensuring every customer feels valued and well-served.
 
 What we offer 
 We're excited to provide a package that acknowledges your worth and adds a little extra joy to your work life: 
 <ul>
 <li> A competitive salary ranging from €2.500 to €3.000 gross per month (full-time basis).</li>
 <li> A vibrant, ambitious, and fun workplace where hard work goes hand in hand with fun.</li>
 <li> Travel reimbursement for distances over 10 km, plus public transport compensation.</li>
 <li> 25 vacation days, plus an extra day off on January 2nd to start your New Year refreshed!</li>
 <li> Complimentary daily lunches to fuel your energy throughout the day.</li>
 <li> A company laptop for both work and personal use.</li>
 <li> Flexibility to work from home occasionally, with all necessary equipment provided once you’re settled in.</li>
 </ul>
 
 What you should know 
 No technical expertise? No problem! We'll train you in all aspects of our solar energy products. What matters most is your enthusiasm, attention to detail, teamwork skills, and a customer-first attitude.
 
 Our philosophy? Keep things simple, be bold, think ahead, contribute to a better world, focus on the customer, and cherish teamwork.
 
 Who are we? 
 We're Europe's leading online PV specialist. Since 2008, we’ve equipped installers across Europe with top-notch solar energy hardware, from panels to charging stations—everything but the sun!
 
 If you’re eager to make a significant impact in a growing industry and join a company that values both professionalism and a bit of fun, we would love to hear from you. Let’s illuminate the future together at Solarclarity!
 Who are you as a customer support employee? 
 <ul>
 <li> You're available for 24-40 hours per week.</li>
 <li> You have a talent for customer service and making people laugh.</li>
 <li> You speak fluent English. Do you also speak Dutch, German or French? Then that's definitely a plus!</li>
 </ul>
 
 I want this job! 
 Ready to turn this customer support employee job into your new gig? Don't wait any longer and apply now! We could really use your energy. Please send us your most recent CV. If you have any questions, don't hesitate to ask me, Maura, at 06 30622966. See you soon!
</div>


 Are you ready to energize your career in customer support? At Solarclarity, we're looking for a dynamic new team member to fill our Customer Support role. If you're someone who delights in delivering excellent customer service and can even make our customers smile, you might just be the perfect fit. And if you happen to speak German and/or French, that's a huge plus!
 
  Your new role 
  Dive into a fast-paced environment where your day-to-day includes managing a full inbox, responding to continuous phone calls, and enhancing our processes—all while sharing laughs with your teammates. As a key point of contact for our installers, you’ll handle inquiries about orders from our webshop, providing answers and solutions via phone and email.
 
  Questions like "Can I change the delivery address for my order?", "When will item X be back in stock?", or "There's an issue with my delivery, what should I do?" are all in your wheelhouse. With your knack for problem-solving, you'll keep our customers informed and satisfied. 
  Additionally, you’ll take care of all the necessary administrative tasks and log interactions diligently, ensuring every customer feels valued and well-served.
 
  What we offer 
  We're excited to provide a package that acknowledges your worth and adds a little extra joy to your work life: 
 
   A competitive salary ranging from €2.500 to €3.000 gross per month (full-time basis).
   A vibrant, ambitious, and fun workplace where hard work goes hand in hand with fun.
   Travel reimbursement for distances over 10 km, plus public transport compensation.
   25 vacation days, plus an extra day off on January 2nd to start your New Year refreshed!
   Complimentary daily lunches to fuel your energy throughout the day.
   A company laptop for both work and personal use.
   Flexibility to work from home occasionally, with all necessary equipment provided once you’re settled in.
 
 
  What you should know 
  No technical expertise? No problem! We'll train you in all aspects of our solar energy products. What matters most is your enthusiasm, attention to detail, teamwork skills, and a customer-first attitude.
 
  Our philosophy? Keep things simple, be bold, think ahead, contribute to a better world, focus on the customer, and cherish teamwork.
 
  Who are we? 
  We're Europe's leading online PV specialist. Since 2008, we’ve equipped installers across Europe with top-notch solar energy hardware, from panels to charging stations—everything but the sun!
 
  If you’re eager to make a significant impact in a growing industry and join a company that values both professionalism and a bit of fun, we would love to hear from you. Let’s illuminate the future together at Solarclarity!
  Who are you as a customer support employee? 
 
   You're available for 24-40 hours per week.
   You have a talent for customer service and making people laugh.
   You speak fluent English. Do you also speak Dutch, German or French? Then that's definitely a plus!
 
 
  I want this job! 
  Ready to turn this customer support employee job into your new gig? Don't wait any longer and apply now! We could really use your energy. Please send us your most recent CV. If you have any questions, don't hesitate to ask me, Maura, at 06 30622966. See you soon!


International Support employee

Requirements

Responsibilities

FAQs

What are the working hours for the International Support employee position?

Do I need technical expertise to apply for this role?

Is knowledge of other languages a requirement?

What salary can I expect for this position?

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Will I receive lunch during work hours?

Are there opportunities for remote work?

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What kind of work environment does Solarclarity offer?

What qualities are important for a customer support employee at Solarclarity?

Solarclarity

Mission & Purpose