Investigator Pyts Coordinator

ICON plc

8d ago

Job
Full-time
Entry, Junior & Mid Level
Healthcare
Chennai
Quick Apply

AI generated summary

You must support investigator payments, ensure accuracy and compliance, maintain strong relationships, communicate effectively, and contribute to process improvements while adhering to ICON's values.
You will manage investigator payments, support Clinical staff, liaise with teams, ensure compliance, conduct training, and contribute to process improvements while maintaining client relationships.

Requirements

Recognize, exemplify and adhere to ICON's values which centers around our commitment to People, Clients and Performance.
To support the Investigator Payments team with set up and maintenance of ICON’s investigators payments as appropriate.
To support team lead and be the main point of contact for issue escalation in the absence of a more senior member of IPG team.
To positively contribute to the IP group by seeking to continuously improve their job performance and knowledge of IPG systems and processes.
To support Clinical staff in executing accurate, timely and efficient investigator payments in accordance with investigator contract.
Prepare communication materials/ payment data for internal/ external clients relating to investigator payments/reporting as appropriate.
To host training sessions/ meetings relating to IPG processes and procedures.
To route correspondence appropriately and ensure all queries raised have been assigned to the correct team member in a timely manner.
To escalate payment issues/delays appropriately.
To review payments in line with site contracts and visit data to ensure sites are being paid in a timely accurate and efficient manner and escalate delays/ issues appropriately.
To prepare, host and report on Clinical/IPG study status meetings and contribute to reporting on status of studies in relation to investigator payments.
To set up, organise and maintain clinical study/ IPG and supporting documentation as appropriate.
Conduct day to day activities in a professional, service-orientated and client orientated manner.
Maintain positive, strong working relationships with clients, vendors and staff.
Work with team lead/supervisor as required to quality check /review work completed by internal IPG staff and other departments.
Communicate effectively with investigative site personnel and/or ICON or Sponsor Clinical Project Managers, regarding payment inquiries and managing their expectations accordingly.
To effectively build and maintain a productive working relationship with the Clinical teams and other ancillary department staff to effectively manage their needs and expectations in relation to payments.
Oversee and be accountable for the quality of the payments in the studies assigned to ensure they are conducted in an effective manner, meeting agreed timelines and expectations and in accordance with IPG KPIs, WPS and SOPs, appropriate regulations and ICON’s quality standards.
Generate and validate the export payment files from ICONomics (“upload” file) to the A/P dept for posting. After payments are complete, ensure payment details are uploaded into ICONomics.
Perform “first level” and “second level” accuracy examination of Payment Due Forms, comparing the paper copies of the forms to the electronic “upload” file, ensuring proper coding in accordance with standard group procedures.
Ensure each vendor has been set up in ICON financial systems and that any new information relating to existing vendors is appropriately progressed through to relevant finance staff. Ensure new financial information relating to vendors is passed to relevant department member as needed.
Be accountable for the quality of how each study assigned is set-up and maintained, ensuring payments are correct and that all work carried out is in accordance with IPG processes and procedures and is audit ready.
Update IPG systems with any changes from site contracts for assigned studies, as applicable.
Communicate with assigned Project Managers to establish payment timelines that will allow appropriate processing time for timely payment runs as defined by investigator contract.
Contribute to writing/updating IPG SOP’s/ WP’s as requested.
Liaise with the Clinical teams to ensure that all ICONomics data/information is both current and accurate.
Review all site contracts and accurately set up the proposed payees and budget schedule as governed by the signed Investigator contract.
Review contracts in coordination with the other members of the set-up team to ensure that the contract specific budget schedule and terms can be facilitated via the IPG system.
Represent the Investigator Payments Group (IPG) systems set-up meetings to ensure content of meeting is consistent with capacity and capability of IPG and in line with ICON processes and procedures.
Accurately record and update all applicable logs and maintain all IPG related files and tracking tools as requested.
Send meeting requests, book meeting rooms / teleconference facilities for meetings as required.
Record, prepare and distribute meeting minutes as requested.
Be familiar with IPG and industry standards, appropriate regulations and relevant IPG and ICON processes and procedures.
Contribute to process improvement initiatives within IPG and the wider organisation.
Meet all IPG iLearn/training requirements appropriate to this position.
Ensure ICON’s reputation for excellence is carried through and maintained throughout all IPG administrative processes and highlight areas for improvement as needed.
Special Projects/assignments as requested.

Responsibilities

Recognize, exemplify and adhere to ICON's values which centers around our commitment to People, Clients and Performance.
As a member of staff, the employee is expected to embrace and contribute to our culture of process improvement with a focus on streamlining our processes adding value to our business and meeting client needs.
Travel (approximately 0%) domestic and/or international. Travel to other sites within the network may be required to support increases in workload and, or studies/projects as needed.
People – Leadership, Teamwork, Energising and Developing Others
To support the Investigator Payments team with set up and maintenance of ICON’s investigators payments as appropriate.
To support team lead and be the main point of contact for issue escalation in the absence of a more senior member of IPG team
To positively contribute to the IP group by seeking to continuously improve their job performance and knowledge of IPG systems and processes
To support Clinical staff in executing accurate, timely and efficient investigator payments in accordance with investigator contract
Clients – Delivery to Customers, Building Relationships
Prepare communication materials/ payment data for internal/ external clients relating to investigator payments/reporting as appropriate
To host training sessions/ meetings relating to IPG processes and procedures
To route correspondence appropriately and ensure all queries raised have been assigned to the correct team member in a timely manner.
To escalate payment issues/delays appropriately
To review payments in line with site contracts and visit data to ensure sites are being paid in a timely accurate and efficient manner and escalate delays/ issues appropriately
To prepare, host and report on Clinical/IPG study status meetings and contribute to reporting on status of studies in relation to investigator payments
To set up, organise and maintain clinical study/ IPG and supporting documentation as appropriate.
Conduct day to day activities in a professional, service-orientated and client orientated manner
Maintain positive, strong working relationships with clients, vendors and staff.
Work with team lead/supervisor as required to quality check /review work completed by internal IPG staff and other departments
Communicate effectively with investigative site personnel and/or ICON or Sponsor Clinical Project Managers, regarding payment inquiries and managing their expectations accordingly.
Liaise with all other ICON departments such as Clinical, PTS, IT, Finance, legal and contracts to ensure payment queries are speedily resolved.
To effectively build and maintain a productive working relationship with the Clinical teams and other ancillary department staff to effectively manage their needs and expectations in relation to payments.
Performance – Personal Effectiveness, Commercial Awareness, Robust Thinking
Oversee and be accountable for the quality of the payments in the studies assigned to ensure they are conducted in an effective manner, meeting agreed timelines and expectations and in accordance with IPG KPIs, WPS and SOPs, appropriate regulations and ICON’s quality standards.
Generate and validate the export payment files from ICONomics (“upload” file) to the A/P dept for posting. After payments are complete, ensure payment details are uploaded into ICONomics.
Perform “first level” and “second level” accuracy examination of Payment Due Forms, comparing the paper copies of the forms to the electronic “upload” file, ensuring proper coding in accordance with standard group procedures.
Ensure each vendor has been set up in ICON financial systems and that any new information relating to existing vendors is appropriately progressed through to relevant finance staff. Ensure new financial information relating to vendors is passed to relevant department member as needed
Be accountable for the quality of how each study assigned is set-up and maintained, ensuring payments are correct and that all work carried out is in accordance with IPG processes and procedures and is audit ready.
Update IPG systems with any changes from site contracts for assigned studies, as applicable.
Communicate with assigned Project Managers to establish payment timelines that will allow appropriate processing time for timely payment runs as defined by investigator contract.
Contribute to writing/updating IPG SOP’s/ WP’s as requested
Liaise with the Clinical teams to ensure that all ICONomics data/information is both current and accurate.
Review all site contracts and accurately set up the proposed payees and budget schedule as governed by the signed Investigator contract.
Review contracts in coordination with the other members of the set-up team to ensure that the contract specific budget schedule and terms can be facilitated via the IPG system.
Represent the Investigator Payments Group (IPG) systems set-up meetings to ensure content of meeting is consistent with capacity and capability of IPG and in line with ICON processes and procedures
Accurately record and update all applicable logs and maintain all IPG related files and tracking tools as requested.
Send meeting requests, book meeting rooms / teleconference facilities for meetings as required.
Record, prepare and distribute meeting minutes as requested
Be familiar with IPG and industry standards, appropriate regulations and relevant IPG and ICON processes and procedures
Contribute to process improvement initiatives within IPG and the wider organisation
Meet all IPG iLearn/training requirements appropriate to this position.
Ensure ICON’s reputation for excellence is carried through and maintained throughout all IPG administrative processes and highlight areas for improvement as needed
Special Projects/assignments as requested.

FAQs

What is the job title for this position?

The job title is Investigator Payment Coordinator.

Where is the job location?

The job is located in Chennai and operates in a hybrid format (office with flexibility).

What kind of organization is ICON plc?

ICON plc is a world-leading healthcare intelligence and clinical research organization.

Is travel required for this job?

Travel is approximately 0%, but domestic and/or international travel to other sites may be required to support increases in workload or studies/projects as needed.

What are the main responsibilities of the Investigator Payment Coordinator?

The main responsibilities include supporting the setup and maintenance of investigator payments, contributing to process improvements, managing payment inquiries, and maintaining positive relationships with clients, vendors, and staff.

Will I need to conduct training sessions and meetings?

Yes, you will be responsible for hosting training sessions and meetings related to Investigator Payments Group (IPG) processes and procedures.

What kind of benefits does ICON offer?

ICON offers various benefits including annual leave entitlements, health insurance options, retirement planning, a global Employee Assistance Programme, life assurance, and optional country-specific benefits.

Are there requirements for communication and collaboration with other departments?

Yes, effective communication with other ICON departments (such as Clinical, PTS, IT, Finance, legal and contracts) is crucial to ensure timely resolution of payment queries.

Is there room for career advancement in this role?

Yes, there are opportunities for personal effectiveness, process improvement initiatives, and professional development within ICON.

Does ICON value diversity and inclusion?

Yes, ICON prioritizes diversity, inclusion, and belonging as fundamental elements of its culture and values.

What should I do if I need reasonable accommodation during the application process?

If you need a reasonable accommodation due to a medical condition or disability, you are encouraged to inform ICON for support during the application process.

Can I apply if I don't meet all the job requirements?

Yes, you are encouraged to apply even if you are unsure about meeting all the requirements, as you may be exactly what ICON is looking for.

ICON plc

Science & Healthcare

Industry

10,001+

Employees

Mission & Purpose

Since our foundation in Dublin, Ireland in 1990, our mission has been to help our clients to accelerate the development of drugs and devices that save lives and improve quality of life. We do this by delivering best in class information, solutions and performance, with an unyielding focus on quality at all times. We offer a full range of consulting, development and commercialisation services from a global network of offices in 53 countries. We focus our innovation on the factors that are critical to our clients – reducing time to market, reducing cost, and increasing quality – and our global team of experts has extensive experience in a broad range of therapeutic areas.