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It Application Analyst (Clinical Systems Applications Team)

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UC Health

2d ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    IT & Cybersecurity
  • Cincinnati

AI generated summary

  • You need a bachelor's in Information Systems or related field, 2+ years in applications, healthcare systems experience, and knowledge of UC Health's current systems preferred.
  • You will analyze and resolve application issues, develop test plans, provide training, maintain reports, support users, and coordinate with vendors while ensuring project timelines and communication standards are met.

Requirements

  • Bachelors degree in Information Systems or related field combination of education preferred.
  • Two or more years experience with computer applications (programming, analysis, or end user with demonstrated understanding of applications) preferred.
  • Healthcare systems experience desired.
  • Applications knowledge in UC Health current systems preferred.

Responsibilities

  • Provides documented solution alternatives to problems/issues including adhoc reports to support offered solutions.
  • Executes application design changes according to established procedures.
  • Develops detailed, written, and inclusive application test plans.
  • Performs complete testing of software and validates application requirements are met.
  • Provides maintenance support for all application tables or reports.
  • Provides user training and/or support to customers, training, and operations staff.
  • Provides timely and accurate support to resolve application errors and user reported problems.
  • Utilizes and adheres to production support standards including Total Support Desk.
  • Documents application request using the Service Request and Analysis Checklist formats. Acts as a resource / subject matter expert for the UC Health Departments.
  • Assists in the evaluation for system hardware and software products. Checks, verifies, processes standard application reports as required by end users.
  • Defines and designs system tables, parameters and set up that optimizes application functionality.
  • Effectively interacts with vendors and end users to evaluate and implement products.
  • Provides information and designs for testing applications and contingency plans.
  • Provides timeline for all non project enhancements.
  • Develops accurate application functional and technical specifications.
  • Assesses and escalates user requests and issues.
  • Assists with vendor and consultant activities.
  • Facilitates installation of application patches.
  • Facilitates with other IS&T groups new equipment requests.
  • Facilitates with IS&T groups optimal use of data center resources.
  • Works with programming teams on application development.
  • Provides consults to IT staff.
  • Provides task level detail for project plans, including suggested schedules and skill set of team members required.
  • Provides accurate and timely individual status reports; adhere to PMO standards.
  • Documents and ensures timely resolution of project issues.
  • Coordinates effectively with team members and vendors.
  • Determines and manages workload priorities.
  • Assists with activities across IS&T Raises issues to the appropriate level Resource to projects.
  • Facilitates end user meetings.
  • Develops consensus within user groups.
  • Encourages and displays actions that result in high client satisfaction or process improvements.
  • Provides effective written and verbal communication to end users.
  • Provides consults to end users.
  • Other duties as assigned: Provides occasional backup for other application analysts.

FAQs

What is the main focus of the IT Application Analyst position at UC Health?

The primary focus is on providing technical support, integration support, and customer relations for approximately 110+ clinical applications, handling break-fix issues, production support, upgrades, and new application projects.

What qualifications are required for this position?

A Bachelor's degree in Information Systems or a related field is preferred, along with two or more years of experience with computer applications. Healthcare systems experience and knowledge of UC Health's current systems are also desired.

What types of support does the Clinical Systems Applications Team provide?

The team provides documented solution alternatives to problems, application design changes, maintenance support, user training, and resolves application errors reported by users.

Where is this position located?

The IT Application Analyst position is located in Cincinnati, OH, United States.

Is there an opportunity for career development in this role?

Yes, UC Health emphasizes skill development and career growth for team members, encouraging them to build relationships and enhance their capabilities.

What are the key responsibilities of the IT Application Analyst?

Responsibilities include system development and support, system definition, coordination of projects, project support, and maintaining customer relationships.

How does the team ensure user satisfaction?

The team facilitates end-user meetings, develops consensus within user groups, communicates effectively, and encourages actions that lead to high client satisfaction.

Does the position involve collaboration with other departments?

Yes, the IT Application Analyst collaborates with various IS&T groups, vendors, and other departments to ensure optimal functionality and implementation of applications.

Are there any specific software or applications the analyst will support?

The position involves supporting applications within UC Health's clinical systems, although specific software knowledge is not explicitly listed in the job description.

Is experience in healthcare systems necessary for this job?

While not mandatory, healthcare systems experience is desired and can be beneficial for candidates applying for this role.

UC Health

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Mission & Purpose

UC Health brings together the region’s top clinicians and researchers to provide world-class care to the Cincinnati community and beyond. From our centrally located UC Medical Center to our state-of-the-art West Chester Hospital, UC Health delivers the absolute best in treatment and care. Continually recognized for excellence and backed by the academic strength of the University of Cincinnati, one of the nation’s top 25 public research universities, UC Health is revolutionizing how discovery-driven care is delivered. It’s all part of UC Health’s mission to provide the highest quality and most compassionate healthcare through leading- edge clinical services, teaching, innovation and research across medical specialties. UC Health is an equal opportunity M/F/Disabled/Veterans employer committed to a diverse and inclusive work environment.