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IT Application Support Analyst

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Board

Aug 23

Applications are closed

  • Job
    Full-time
    Junior & Mid Level
  • Software Engineering
    IT & Cybersecurity
  • Madrid

Requirements

  • Previous experience working in an application support capacity for finance systems
  • In-depth knowledge of Oracle NetSuite ERP
  • Fluency in English
  • Excellent verbal and written communication skills
  • Team player with good interpersonal skills
  • Ability to multi-task and to remain calm whilst under pressure
  • Keen eye for detail
  • Good analytical and problem-solving skills
  • Strong service driven mentality and a pragmatic approach
  • Keep abreast of current technology and trends that may be of use/benefit to

Responsibilities

  • Provide “Level 1 & 2” technical support for internal applications and systems to deliver high quality assistance and ensure the agreed Service Level Agreements (SLA’s) are met
  • Perform daily, monthly and periodic application and system checks, and take appropriate action in optimizing system uptime and deliver outputs in a timely manner
  • Work with Technology teams as necessary communicating any systems/software upgrades and patches, and diagnosing any application or system issues
  • Triage defects, identify potential fixes and manage incidents through to resolution, either by an internal team or via an external supplier; communicating with the business user until issue is resolved
  • Develop and adhere to Standard Operating Procedures (SOPs)
  • Ensure data security and implement safety controls
  • Produce and maintain technical support guides, service catalogue & other relevant documentation
  • Work with stakeholders and the Release Management team to ensure UAT and regression testing is complete for all new releases
  • Ensure effective communication is in place to manage incidents and system downtime to the business user community
  • Attend Service Reviews and Operational review meetings; support with reporting requirements, chairing the meeting when required

FAQs

What is the main responsibility of the IT Application Support Analyst?

The main responsibility is to ensure smooth operations and availability of finance systems worldwide, providing application performance optimization and technical support to all business users.

What is the level of technical support provided by the IT Application Support Analyst?

The IT Application Support Analyst provides "Level 1 & 2" technical support for internal applications and systems.

What systems experience is required for this position?

Previous experience working in an application support capacity for finance systems, specifically in-depth knowledge of Oracle NetSuite ERP, is required.

Is fluency in English necessary for the role?

Yes, fluency in English is a requirement for this position.

What skills are essential for this job?

Essential skills include excellent verbal and written communication, good interpersonal skills, ability to multi-task, attention to detail, analytical and problem-solving skills, and a strong service-driven mentality.

Who will the IT Application Support Analyst work with?

The IT Application Support Analyst will work with Technology teams, stakeholders, the Release Management team, and the business user community.

Is there an emphasis on data security for this role?

Yes, ensuring data security and implementing safety controls is a key part of the role.

Does the position require any documentation responsibilities?

Yes, the IT Application Support Analyst is responsible for producing and maintaining technical support guides, service catalogue, and other relevant documentation.

Are there opportunities for growth and collaboration in this role?

Yes, the role is set within an innovative and collaborative environment that encourages growth and celebrates shared success.

Is Board International an equal opportunity employer?

Yes, Board International is committed to being an equal opportunity employer and fostering a diverse and inclusive workforce.

Plan Smarter. Succeed Faster.

Technology
Industry
501-1000
Employees
1994
Founded Year

Mission & Purpose

Board International provides a unified platform that combines business intelligence, performance management, and predictive analytics to help organisations make better decisions. The company offers solutions for planning, budgeting, forecasting, and data visualisation, empowering businesses to streamline their decision-making processes. Board's ultimate mission is to enhance decision-making through data-driven insights and innovative technology, enabling companies to become more efficient and agile. Their purpose is to help organisations harness the power of data to drive performance and achieve strategic goals effectively.

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