FAQs
What is the main responsibility of the IT Application Support Analyst?
The main responsibility is to ensure smooth operations and availability of finance systems worldwide, providing application performance optimization and technical support to all business users.
What is the level of technical support provided by the IT Application Support Analyst?
The IT Application Support Analyst provides "Level 1 & 2" technical support for internal applications and systems.
What systems experience is required for this position?
Previous experience working in an application support capacity for finance systems, specifically in-depth knowledge of Oracle NetSuite ERP, is required.
Is fluency in English necessary for the role?
Yes, fluency in English is a requirement for this position.
What skills are essential for this job?
Essential skills include excellent verbal and written communication, good interpersonal skills, ability to multi-task, attention to detail, analytical and problem-solving skills, and a strong service-driven mentality.
Who will the IT Application Support Analyst work with?
The IT Application Support Analyst will work with Technology teams, stakeholders, the Release Management team, and the business user community.
Is there an emphasis on data security for this role?
Yes, ensuring data security and implementing safety controls is a key part of the role.
Does the position require any documentation responsibilities?
Yes, the IT Application Support Analyst is responsible for producing and maintaining technical support guides, service catalogue, and other relevant documentation.
Are there opportunities for growth and collaboration in this role?
Yes, the role is set within an innovative and collaborative environment that encourages growth and celebrates shared success.
Is Board International an equal opportunity employer?
Yes, Board International is committed to being an equal opportunity employer and fostering a diverse and inclusive workforce.