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IT Applications Specialist

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Aurecon

Aug 23

  • Job
    Full-time
    Mid & Senior Level
  • Software Engineering
    IT & Cybersecurity
  • Manila
  • Quick Apply

AI generated summary

  • You must have proven Jira and Confluence admin experience, system configuration skills, Agile knowledge, problem-solving abilities, and strong communication. A degree in IT is essential.
  • You will manage software licenses, user access, conduct audits, resolve application issues, ensure compliance with ITSM standards, and maintain documentation for processes and configurations.

Requirements

  • Proven experience as a Jira and Confluence Administrator with a strong understanding of both applications
  • Demonstrated experience in license and access management for Jira and Confluence
  • Solid knowledge of system configuration, administration, and troubleshooting for Jira and Confluence
  • Experience with application hygiene practices, including performance monitoring and regular maintenance
  • Familiarity with application access/security best practices and compliance standards
  • Experience in a global shared services setup
  • Tertiary qualification in Information Systems, Computer Science, or related discipline
  • Background in Agile methodology and IT service management (ITSM)
  • Action Oriented: Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
  • Strong problem-solving skills and the ability to work independently as well as part of a team
  • Excellent communication and interpersonal skills
  • Time Management: Concentrates on the most important priorities to get more done in less time than others

Responsibilities

  • Maintain software application licenses, ensuring compliance with vendor agreements and budget constraints.
  • Manage user access control, including provisioning, de-provisioning, and role management across multiple applications.
  • Conduct regular system audits to ensure proper user permissions and adherence to security policies.
  • Implement strategies for maintaining application hygiene, including regular updates, backups, and performance tuning.
  • Diagnose and resolve application issues and escalate complex issues to application support vendor as necessary.
  • Comply with ITSM processes and standards in supporting the applications in scope.
  • Contribute to the overall efficiency and effectiveness of the IT service management organization.
  • Maintain and update documentation for processes, configurations, and best practices.

FAQs

What is the primary responsibility of the IT Applications Specialist?

The primary responsibility of the IT Applications Specialist is the administration and support of various enterprise applications, including license management, implementing access control best practices, ensuring application hygiene, and resolving L1/L2 issues.

What essential experience is required for this role?

Essential experience includes proven experience as a Jira and Confluence Administrator, demonstrated experience in license and access management for these applications, knowledge of system configuration and troubleshooting, and familiarity with application hygiene practices.

Is a technical qualification necessary for this position?

Yes, a tertiary qualification in Information Systems, Computer Science, or a related discipline is required. Chartership status is preferable.

What soft skills are important for the IT Applications Specialist role?

Important soft skills include being action-oriented, strong problem-solving abilities, excellent communication and interpersonal skills, and effective time management.

Will I be expected to work independently or as part of a team?

You will be expected to work both independently and as part of a team, showing strong collaboration alongside the ability to manage tasks on your own.

Do you provide training or opportunities for continuous learning?

Yes, we value continuous learning and encourage our employees to pursue further education and training to help shape the future.

What is the company culture at Aurecon?

Aurecon promotes a culture based on respect, trust, and inclusiveness, valuing diversity as a key factor that fuels creativity and innovation.

Are there opportunities for growth in this role?

Yes, there are opportunities for growth as the role involves working on complex projects and learning from experienced professionals in the field.

How does Aurecon view innovation and digital transformation?

Innovation, eminence, and digital transformation are at the heart of everything we do at Aurecon, and we seek individuals who share our passion for re-imagining engineering.

How can I apply for this position?

If you are intrigued or excited by the position described, we encourage you to apply through the careers section of our website.

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Aurecon

A design, engineering and advisory company, bringing ideas to life to create a better future for people and the planet

Engineering & Construction
Industry
5001-10,000
Employees
2009
Founded Year

Mission & Purpose

Aurecon is a global engineering, design, and advisory company that provides innovative solutions for complex infrastructure projects across various sectors, including transport, energy, water, and the built environment. The company combines engineering expertise with cutting-edge technology to deliver sustainable and resilient infrastructure that meets the needs of communities and businesses. Aurecon's ultimate mission is to bring ideas to life by designing infrastructure that shapes the future and improves the quality of life. Their purpose is to create value for clients and society by delivering projects that are not only technically sound but also environmentally and socially responsible.