Logo of Huzzle

IT Change Manager

image

Inetum

2mo ago

  • Job
    Full-time
    Mid & Senior Level
  • IT & Cybersecurity
    Business, Operations & Strategy

AI generated summary

  • You need IT change management experience, strong ITIL knowledge, ServiceNow & Office skills, analytical & communication abilities, English fluency, and a team-oriented approach. Hybrid work.
  • You will manage change processes, collaborate with change agents, prepare communications, align metrics and KPIs, deliver stakeholder service, and build strong relationships with leadership.

Requirements

  • Professional experience in the functions indicated;
  • An excellent communicator, is able to unblock critical or tense topics and generate consensus within direct group of activity as well as other elements of the organization;
  • Experience with ServiceNow and Office;
  • Strong knowledge of ITIL;
  • Team-work driven;
  • Good analytical skills;
  • Excellent communication skills;
  • Fluency in English is mandatory;
  • Hybrid work - office in Porto or Lisbon (1/2x per week).

Responsibilities

  • Following the good practices established in the organization, manages the process and life cycle of all changes and ensures that service disruption is avoided or minimized;
  • Works directly with the organization's change agents, identifies and prioritizes changes ensuring their correct registration in the management platform;
  • Prepares content for company information, ensuring consistent and continuous information;
  • Aligns the defined metrics and ensures KPIs;
  • Deliver excellent stakeholder service, maintain effective communication, demonstrate professionalism, and commit to exceeding expectations;
  • Build and sustain strong relationships with senior leadership and key stakeholders;

FAQs

What is the primary mission of the IT Change Manager position?

The primary mission is to manage the process and life cycle of all changes within the organization, ensuring that service disruption is avoided or minimized, while fostering a culture of innovation.

Where is this job located?

The job is located in either Porto or Lisbon, Portugal.

What are the key responsibilities of the IT Change Manager?

Key responsibilities include managing the change process, prioritizing and registering changes, preparing company information, aligning metrics and KPIs, delivering excellent stakeholder service, and building relationships with senior leadership and key stakeholders.

What qualifications or experience are required for this role?

Candidates should have professional experience in relevant functions, strong communication skills, experience with ServiceNow and Office, knowledge of ITIL, analytical skills, and fluency in English.

How often is in-office work required?

The position requires in-office work 1 to 2 times per week in a hybrid work format.

Is there an emphasis on teamwork in this role?

Yes, the position is team-work driven, emphasizing collaboration and effective communication among team members.

What type of employment contract is offered for this position?

This position offers a fixed-term contract (Contrato a Termo Certo).

What is Inetum's mission as a company?

Inetum's mission is to make a digital impact for businesses, public sector entities, and society through innovative digital services. They aim to contribute to clients' performance and the common good.

Consulting
Industry
10,001+
Employees
1970
Founded Year

Mission & Purpose

Inetum is a global IT services and consulting company that offers digital transformation solutions, including IT consulting, software development, and managed services. Their mission is to help organizations improve their performance and adapt to technological changes through innovative and tailored digital solutions. Their purpose is to drive business growth and efficiency by leveraging technology to meet the unique needs of their clients and foster long-term partnerships.