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IT Desktop Technician I, First Shift, West Chester

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UC Health

8d ago

  • Job
    Full-time
    Entry & Junior Level
  • Customer Relations
    IT & Cybersecurity
  • Cincinnati

AI generated summary

  • You need a High School Diploma or GED, A+ and MCP certifications, 0-1 year of IS&T experience, and skills in software installation, networking, and OS proficiency (Windows, MAC, Linux).
  • You will monitor Help Desk tickets, troubleshoot user issues, install and maintain hardware/software, document solutions, and collaborate with IS&T staff for timely problem resolution.

Requirements

  • Minimum Required: High School Diploma or GED
  • Certificate: A+, MCP
  • Preferred: 0-1 Years of IS&T experience.
  • Working experience with computers, software installation, and networking. Proficiency in current computer operating systems such as MS Windows; some working knowledge of MAC OS, and Linux. Knowledge of SCCM imaging, good understanding of computer equipment, including laptops/desktops, printers, and other peripherals.

Responsibilities

  • Monitors the Help Desk Call Ticketing System - Client Services queue and responds to user problem calls.
  • Meets or exceeds SLAs defined by IS&T leadership.
  • Uses technology tools to resolve problems.
  • Responds quickly to reported issues. Listens to the end-user and asks insightful questions to determine the issue.
  • Uses logical diagnostics techniques to determine root cause and communicates in a clear and professional manner the final resolution.
  • Works with IS&T staff members and users to resolve system problems in a timely fashion.
  • Applies knowledge of resources, guidelines, and organizational values in decision making process.
  • Installs, tests, and deploys hardware and software.
  • Monitors and maintains records regarding installation and maintenance of current hardware and software.
  • Follows installation and inventory guidelines of the IS&T department.
  • Interacts with technicians and other IS&T support staff to identify system/network problems.
  • Utilizes the Help Desk Call Ticketing system to gather, organize, and track information.
  • Uses the Internet, Handbooks, Vendors, and Resource guides to assist in pinpointing problems as quickly as possible.
  • Performs diagnostic testing, end user training as necessary, documents solutions, and optimizes system performance.
  • Uses technology tools to identify problems with the user.
  • Works with IS&T staff, department representatives and vendors as necessary to provide technical support; installation, upgrade, and maintenance of new and current systems within UC Health.
  • Assists senior support technicians in testing and evaluating new hardware.

FAQs

What are the working hours for the IT Desktop Technician I position?

The working hours for this position are during the First Shift.

What qualifications are required for the IT Desktop Technician I role?

The minimum required qualification is a High School Diploma or GED, along with certificates such as A+ and MCP.

Is prior experience necessary for the IT Desktop Technician I role?

While prior experience is preferred, 0-1 years of IS&T experience is acceptable.

What types of technical skills are necessary for this job?

Candidates should have working experience with computers, software installation, networking, proficiency in current computer operating systems such as MS Windows, and some knowledge of MAC OS and Linux.

What responsibilities will the IT Desktop Technician I have regarding problem resolution?

The technician will monitor the Help Desk Call Ticketing System, respond to user problem calls, use diagnostic techniques to determine root causes of issues, and communicate resolutions clearly and professionally.

Will I be required to install and maintain hardware and software?

Yes, the IT Desktop Technician I is responsible for installing, testing, deploying, and maintaining both hardware and software.

How does the IT Desktop Technician I interact with other team members?

The technician will work with IS&T staff, department representatives, and vendors to provide technical support and resolve system/network problems.

What tools will I use to diagnose and troubleshoot issues?

The technician will utilize help desk systems, technology tools, the Internet, and resource guides to identify and resolve problems.

Are there opportunities for training or skill development in this position?

Yes, the role includes opportunities for end-user training and working alongside senior technicians to assist with testing and evaluating new hardware.

Where is the IT Desktop Technician I position located?

The position is located at West Chester Hospital in Cincinnati, OH, United States.

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UC Health

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Mission & Purpose

UC Health brings together the region’s top clinicians and researchers to provide world-class care to the Cincinnati community and beyond. From our centrally located UC Medical Center to our state-of-the-art West Chester Hospital, UC Health delivers the absolute best in treatment and care. Continually recognized for excellence and backed by the academic strength of the University of Cincinnati, one of the nation’s top 25 public research universities, UC Health is revolutionizing how discovery-driven care is delivered. It’s all part of UC Health’s mission to provide the highest quality and most compassionate healthcare through leading- edge clinical services, teaching, innovation and research across medical specialties. UC Health is an equal opportunity M/F/Disabled/Veterans employer committed to a diverse and inclusive work environment.