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IT Help Desk Technician

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Natural Resources Defense Council (NRDC)

12d ago

  • Job
    Full-time
    Mid & Senior Level
  • Customer Relations
    IT & Cybersecurity
  • Washington

AI generated summary

  • You need a high school diploma, 3+ years in desktop support, 1-2 years networking, strong communication skills, problem-solving abilities, experience with OS and security, and preferably A+ or Net+ certification.
  • You will provide help desk support, troubleshoot hardware and network issues, manage user accounts, setup videoconferencing, deploy systems, maintain inventory, and train users on procedures.

Requirements

  • High School diploma.
  • 3+ years of desktop support experience
  • 1-2 years of networking experience
  • Commitment to NRDC’s mission and values.
  • Excellent verbal and written communication skills
  • Customer-service oriented with excellent problem-solving abilities
  • Ability to function independently as well as work with a team in a collaborative environment
  • Thorough knowledge of configuring, monitoring, and maintaining operating systems, applications and network devices
  • Excellent troubleshooting skills with ability to prioritize priority level of technical issues
  • Experienced in patching and securing computers from malware, spyware, and viruses
  • Certification preferred (A+, or Net+)

Responsibilities

  • Provide help desk support for the staff, manage and support client-side hardware which includes troubleshooting and resolving a variety of problems
  • Serve as the first-tier level of support for all computing or network problems encountered by the staff
  • Assist in monitoring and reporting the state of the network and computing equipment
  • Setup and support internal and external videoconferencing
  • Administer user accounts and access rights in Active Directory and cloud services
  • Setup and deploy new desktop systems as needed
  • Diagnose and maintain local systems inventory, system deployments, replacements, and rollouts
  • Assist with preparing and maintaining systems documentation
  • Maintain NRDC’s policies and standards
  • Train users on system usage, procedures and protocols

FAQs

What is the job title for this position?

The job title is IT Help Desk Technician.

Where is the position located?

The position is based in the Washington D.C. office.

What are the primary responsibilities of the IT Help Desk Technician?

The primary responsibilities include providing help desk support, managing client-side hardware, assisting with network monitoring, setting up videoconferencing, administering user accounts, deploying desktop systems, maintaining systems documentation, and training users.

What qualifications are required for this position?

Required qualifications include a high school diploma, 3+ years of desktop support experience, 1-2 years of networking experience, excellent communication skills, customer-service orientation, strong troubleshooting abilities, and familiarity with system security.

Is a certification required for this position?

Certification such as A+ or Net+ is preferred but not required.

What is the salary range for the IT Help Desk Technician position?

The salary range for this position is $63,000 to $73,000, based on nonprofit scale and commensurate with skills and experience.

What is NRDC's stance on diversity and inclusion?

NRDC is committed to advancing diversity, equity, and inclusion in its workplace and encourages applications from candidates whose identities have been historically under-represented in the environmental movement.

How does NRDC handle COVID-19 vaccinations for new hires?

NRDC asks that new hires be vaccinated, unless they have an approved medical or religious accommodation. New hires will be asked to attest to vaccination status according to local laws.

Can I apply if I have a disability?

Yes, if you experience technical problems while applying or need assistance due to a disability, you can reach out to iCIMS Customer Care at 1-800-889-4422 for support.

How are applications accepted for this position?

Applications are accepted online at www.nrdc.org/careers, where candidates must upload their résumé and cover letter.

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Natural Resources Defense Council (NRDC)

The Earth's Best Defense

Government
Industry
501-1000
Employees
1970
Founded Year

Mission & Purpose

NRDC is the nation's most effective environmental action organization. We use law, science and the support of 1.3 million members and online activists to protect the planet's wildlife and wild places and to ensure a safe and healthy environment for all living things. Worth Magazine has named NRDC one of America's 100 best charities, and the Wise Giving Alliance of the Better Business Bureau reports that NRDC meets its highest standards for accountability and use of donor funds. NRDC was founded in 1970 by a group of law students and attorneys at the forefront of the environmental movement. NRDC lawyers helped write some of America's bedrock environmental laws. Today, our staff of more than 300 lawyers, scientists and policy experts -- a MacArthur "genius"​ award-winner among them -- work out of offices in New York, Washington, Chicago, Los Angeles, San Francisco and Beijing. The New York Times calls us "One of the nation's most powerful environmental groups."​ The National Journal says we're "A credible and forceful advocate for stringent environmental protection."​ With the support of our members and online activists, NRDC works to solve the most pressing environmental issues we face today: curbing global warming, getting toxic chemicals out of the environment, moving America beyond oil, reviving our oceans, saving wildlife and wild places, and helping China go green.