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IT Infrastructure Support Technician

  • Job
    Full-time
    Senior Level
  • Software Engineering
    IT & Cybersecurity

AI generated summary

  • You should have an HND/Degree in Computer Science or 5+ years in a 100+ user network, with skills in Windows, IT security, Exchange, MDM, and relevant Microsoft qualifications. Security Clearance needed.
  • You will provide hands-on IT support, manage hardware/software installations, oversee asset management, assist with cybersecurity, and ensure smooth operation of the desktop environment.

Requirements

  • HND/ Degree or equivalent in Computer Science or related discipline OR at least 5 years applicable experience working in a demanding environment within a busy 100+ user network including remote sites/users.
  • A broad range of technical skills is required in terms of diverse IT hardware and business applications.
  • A sound technical knowledge of core Microsoft Windows 10/11 desktop environments, including building, troubleshooting, patching.
  • A sound technical knowledge of Windows Server 2019/2022 administration skills.
  • A good understanding of IT Security (anti-virus, hard drive encryption, authentication).
  • Experience of Microsoft Exchange and Email services such as spam filtering and cloud continuity/messaging services.
  • Previous experience covering 1st/2nd line support roles.
  • Must be able to achieve Security Clearance (SC/DV).
  • A sound technical knowledge of Windows Group Policies and Active Directory would be highly advantageous.
  • A sound technical knowledge of any of the following: Endpoint Central, McAfee/Trellix Security, WebMarshal, Veeam.
  • A sound technical knowledge of Virtual Environments (VMware).
  • Experience of administering and supporting Mitel phone system.
  • Relevant Microsoft qualifications.
  • Experience of administering / supporting Blackberry UEM and mobile device management (MDM).

Responsibilities

  • Provide day to day hands on technical support on the Corporate and Customer managed IT infrastructure and projects.
  • Work as part of the IT team delivering a quality 24/7 service to internal users (both at HQ and remote users) as well as nominated customer gateways, servers and laptops.
  • Install, configure computer hardware (IP phones, mobile devices, workstations, peripherals etc.), operating systems, software and applications as well as resolve any technical issues that arise.
  • Assist in the administration of corporate servers and applications.
  • Carry out daily, weekly, monthly duties and applicable tasks as requested by the IT Operations Manager Key Tasks Your prime responsibilities will be to:
  • Build laptops and PC's according to internal & customer specifications as applicable ensuring that they are completed in accordance with IT Security policies and accreditation standards, including the creation of standardised build images.
  • Ensuring the smooth running and patching of the desktop environment. Monitoring usage/performance, ensuring they are working efficiently, including tight controls on hardware/software obsolesce.
  • Manage and support onsite A/V equipment including Video Conferencing, Projectors etc.
  • Follow departmental change control process and procedures.
  • Work within the remit of cyber security policies.
  • Assist with the administration of nominated customer IT equipment and networks.
  • Be part of the support team for our clients users fault finding and solving problems, ensuring you own the problem until resolved ensuring users are regularly informed of progress and that all issues are logged within Service Desk.
  • Work with external suppliers where support cannot be done in house to assist IT with problem resolution.
  • Be part of the 24/7 on call IT rota responding to emergencies as required including remote access or site visits for our clients corporate network and users as well as nominated customer networks.
  • Support the IT Infrastructure Engineers as required in providing:
  • Support the IT Hosting Infrastructure as required including Storage, Virtual Environments, Email, Backups(recovery/monitoring).
  • Support the IT Security Infrastructure as required, including Antivirus, Update/Patch management, Web Filtering.
  • Support the Telephony equipment and servers, installation of telephones onto desks.
  • Support the remote working environment including VPN's and RDP.
  • Asset Management Responsibilities include:
  • Maintain user assets (including software licences) inventory and update changes when kit is moved/deployed within the company. Perform regular auditing of the asset register.
  • Maintain software compliance for all desktop operating systems, desktop application and client licences.
  • In support of the IT Operations Manager, you will assist in IT Strategy:
  • Assist in CyberEssentials(+) audits and assist in strategizing policies for ISMS.
  • Continuous evaluation of existing processes/procedures ensuring Desktop Support is carried out in the most efficient and effective manner, working with the IT Operations Manager to initiate appropriate best practice and corrective action.
  • Conduct research and make recommendations on products, services, protocols and standards in support of all desktop procurement and development efforts.

FAQs

What is the main purpose of the IT Infrastructure Support Technician role?

The main purpose of the role is to provide day-to-day hands-on technical support for corporate and customer managed IT infrastructure and projects, delivering a quality 24/7 service to internal users and clients.

What kind of tasks will I be responsible for in this position?

You will be responsible for installing and configuring hardware, resolving technical issues, administering corporate servers and applications, building PCs and laptops, and managing A/V equipment, among other tasks.

What experience or qualifications are required for this job?

Mandatory qualifications include an HND/Degree in Computer Science or related discipline or at least 5 years of relevant experience, along with a broad range of technical skills, sound knowledge of Microsoft Windows environments, and experience in 1st/2nd line support roles.

Is there an on-call requirement for this position?

Yes, you will be part of a 24/7 on-call IT rota to respond to emergencies, including remote access or site visits as needed.

What are some of the benefits offered with this job?

Benefits include 25 days of holiday plus bank holidays, pension matched up to 7.5%, free onsite gym, free parking, free electric charging facilities, life assurance after a 6-month probation, and private medical insurance after a 6-month probation.

Will I need to manage or support any specific equipment or software?

Yes, you will manage and support desktop environments, A/V equipment, telephony systems, and assist with IT infrastructure like storage, virtual environments, and email services.

Is there an opportunity for further training or certifications?

Yes, relevant Microsoft qualifications and continuous evaluation of processes for efficiency are encouraged, alongside assisting with CyberEssentials audits.

Do I need to obtain any security clearance for this role?

Yes, you must be able to achieve Security Clearance (SC/DV) as part of the position's requirements.

Human Resources
Industry
51-200
Employees
1972
Founded Year

Mission & Purpose

The Shorterm Group provides specialist recruitment services and technical support for the engineering industry. So whether you’re looking for permanent or contract work, need experienced team players or a recruitment partner, we are perfectly placed to help. Our specialist consultants work in industry-specific teams to provide all the traditional recruitment services you need to meet your current and changing requirements. They’re extremely experienced in advertising for and screening candidates, preparing shortlists, checking references and conducting on-site skills testing. And they have instant access to our huge live database of professional, technical and trades personnel. So when you contact Shorterm Group you can be confident that you’ll be dealing with knowledgeable people from the start, and appointing the right people at the end.