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IT Service Support Associate

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Azadea Group

5d ago

  • Job
    Full-time
    Entry & Junior Level
  • Customer Relations
    IT & Cybersecurity
  • Dubai
  • 25d left

AI generated summary

  • You must be fluent in English, have a degree in IT or related field, and possess up to 2 years of experience with Windows, networking, hardware, and Microsoft Office.
  • You will inspect and install PC hardware, assist with software setups, troubleshoot issues, manage support requests, and maintain documentation for configurations and procedures.

Requirements

  • Fluency in English.
  • Experience in Windows operating systems and networking.
  • Knowledge of hardware and Microsoft Office applications.
  • Bachelor's degree in Information Technology, or Computer Science, or a related field.
  • Zero to two years of experience in a similar role.

Responsibilities

  • Inspect personal computer equipment and install hardware and peripheral components, such as monitors, keyboards, printers, and disk drives. Support hardware maintenance and perform basic troubleshooting.
  • Assist in maintaining and updating the group's active directory under the guidance of senior team members.
  • Install and configure designated software packages, including operating systems, business applications, and office tools. Provide basic maintenance and troubleshooting support for software-related issues.
  • Provide support to users for inquiries regarding networking, operating systems, system hardware diagnoses, software, and operator-related issues. Assist users with setup and configuration of software and hardware.
  • Assist in troubleshooting business applications, including relevant applications. Monitor systems and networks to identify and resolve basic issues.
  • Support in managing and prioritizing reported requests and incidents logged in the service desk system. Provide updates and status reports to senior team members on the resolution of requests and incidents.
  • Assist in maintaining documentation of hardware and software configurations, troubleshooting procedures, and resolutions.

FAQs

What is the primary purpose of the IT Service Support Associate role?

The primary purpose of the IT Service Support Associate role is to provide technical support to users, assist in the maintenance of IT systems, install and configure hardware and software components, troubleshoot issues, and provide support both on-site and remotely.

What qualifications are required for this position?

The required qualification for this position is a Bachelor's degree in Information Technology, Computer Science, or a related field.

How much experience is needed for the IT Service Support Associate role?

The role requires zero to two years of experience in a similar position.

What specific technical skills are needed for this role?

The specific technical skills needed for this role include experience with Windows operating systems, networking, and knowledge of hardware and Microsoft Office applications.

What language proficiency is required?

Fluency in English is required for this position.

What are the key responsibilities of the IT Service Support Associate?

Key responsibilities include installing and maintaining hardware and peripheral components, assisting with software installation and troubleshooting, providing user support for various IT inquiries, managing reported requests and incidents, and maintaining documentation of configurations and procedures.

What are some behavioral competencies sought for this position?

Desired behavioral competencies include being tech-savvy, optimizing work processes, driving results, communicating effectively, and a commitment to self-development.

Is there a specific location for this job?

Yes, the primary location for this job is in Dubai, UAE.

What is the working schedule for the IT Service Support Associate position?

The working schedule for this position is full-time.

What is Azadea Group's equal employment policy?

Azadea Group is an Equal Employment Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other characteristic protected by relevant local laws.

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Azadea Group

We exist to provide our customers and people with an entertaining and exciting way of life.

Retail & Consumer Goods
Industry
10,001+
Employees
1978
Founded Year

Mission & Purpose

AZADEA Group is a premier lifestyle retail company that owns and operates more than 40+ leading international franchise concepts across the Middle East and Africa. With over 13,500 employees, dedicated offices in every market it operates, and world-class infrastructure, the company oversees over 700 stores. Since its inception in 1978, the Group has developed a substantial network of retail stores representing leading international brand names in fashion and accessories, food and beverage, home furnishings, sporting goods, multimedia, and beauty & cosmetics. AZADEA Group operates across 14 countries, including Algeria, Bahrain, Cyprus, Egypt, Ghana, Ivory Coast, Jordan, Kenya, Saudi Arabia, Kuwait, Lebanon, Oman, Qatar, and the United Arab Emirates.