Logo of Huzzle

Home

Matches

Explore

Manage

IT Site Assurance Analyst

image

Shell

3mo ago

  • Job
    Full-time
    Senior & Expert Level
  • IT & Cybersecurity
    Business, Operations & Strategy
  • Dubai

AI generated summary

  • You must have UAE work rights, a relevant degree, ITIL Foundation, 7-10 years in IT ops, experience in IT infrastructure, Agile, product management, and excellent communication skills.
  • You will manage Major Incidents, ensure operational readiness, oversee business controls, drive improvements, handle budgeting, evaluate contracts, and support service delivery while being on-call for incidents.

Requirements

  • Existing rights to work in the UAE
  • Bachelor’s Degree or Equivalent Certification in IT
  • ITIL Certification (Foundation [mandatory] - Intermediate [preferred])
  • 7-10 years of relevant work experience in IT Service Operations
  • Significant relevant experience in IT infrastructure design, architecture or administration, preferably High-Performance Computing
  • Experience in working on interconnected Enterprise landscapes, Agile/Project Management (Scrum/PMBOK)
  • Product Management/DevOps skills and behaviors
  • Ability to build strong collaborative partnerships with business stakeholders, escalating where appropriate
  • Excellent oral and written presentation skills, with proven customer focus and empathy
  • A continuous improvement mindset to drive operations of the future
  • Managing Guest in House services, and cost recovery across different Lines of Businesses is preferable
  • Ability to ensure one team mindset across the various teams to drive effective delivery
  • The operational nature of the role will require out of hours working, sometimes unplanned and on call
  • As the role is critical to the success of our assets and closely connected to Asset Operations, regular on-site presence and go-sees are inherent to the role
  • You will thrive in your ability to deal with state of the art, differentiated and often unproven technologies which require some learning on the job, and changing scope and priorities in a rapidly changing environment

Responsibilities

  • Ensure effective Major Incident (MI) management and swift service restoration (during Major Incidents) for IDSO services and products.
  • Working with the Senior IDT SOL to Operational Readiness for new demand, changes and projects impacting the portfolio, including analyzing and understanding business functional and non-functional requirements, providing sign off, with Agreement to Deploy and Agreement to Operate as key milestones.
  • Ensuring adequate business controls are in place across the processes used in support of the site service delivery including controlling of the contract expenditure.
  • Reviewing the landscapes and products for enhancement and continuous improvement opportunities.
  • Information Risk Management (IRM) and IDT Controls compliance, as well as conformance to Health and Safety policies and legal and regulatory requirements.
  • Responsible for the identification of systemic issues in IDT landscapes, driving structural improvements while balancing costs with business value and supporting SOM in optimizing landscape Total Cost of Ownership.
  • Supporting the bottom-up budgeting of IDT services, mapping top-down figures to existing services, and monitors spend against budget, seek adherence to the budget as planned, assist in developing latest estimates per quarter.
  • Working with the Senior IDT SOL to Support Management of contracts including developing the contract, technical evaluation, contracts performance evaluation & renewal/closure of contracts.
  • Working with local IDTM/IDTA team for opportunities to consolidate contracts and or demand.
  • Site operations accountability for additional lines of business beyond IGU-PT Assets/locations if/when applicable.
  • Monthly on-call rota duties for any high availability sites in scope to respond to any major incidents.

FAQs

What is the role of an IT Site Assurance Analyst at Shell?

The IT Site Assurance Analyst is responsible for ensuring effective Major Incident management, supporting operational readiness for changes and new demands, ensuring compliance with business controls, and driving continuous improvement in IT service delivery.

What qualifications are required for this position?

Candidates should have a Bachelor's Degree or equivalent certification in IT, ITIL Certification (Foundation is mandatory; Intermediate is preferred), and 7-10 years of relevant work experience in IT Service Operations.

Is prior experience in IT infrastructure necessary?

Yes, significant relevant experience in IT infrastructure design, architecture, or administration, preferably in High-Performance Computing, is required.

Would the role require out-of-hours work?

Yes, the operational nature of the role will require out-of-hours working, sometimes unplanned, as well as on-call duties.

What skills are essential for this role?

Essential skills include strong collaboration abilities, excellent oral and written presentation skills, a continuous improvement mindset, and experience in Agile/Project Management methodologies.

Are there any requirements for working in the UAE?

Yes, candidates must have existing rights to work in the UAE.

Is travel involved for the IT Site Assurance Analyst role?

Yes, regular on-site presence and site visits are inherent to the role due to its critical connection to Asset Operations.

What is Shell’s approach to diversity and inclusion in the workplace?

Shell fosters an inclusive environment, promoting equality for employees regardless of disability, gender, sexual orientation, or any other characteristics, and supports initiatives to close the gender gap in engineering and technology roles.

How does Shell promote career development for its employees?

Shell encourages employees to explore new roles and experiences, supporting skills development and career moves to help them reach their full potential.

What are the main responsibilities related to budget management for this role?

Responsibilities include supporting the bottom-up budgeting process for IDT services, monitoring spending against the budget, and assisting in developing latest estimates per quarter.

image

Shell

Energy
Industry
10,001+
Employees
1890
Founded Year

Mission & Purpose

Shell is a global energy company with around 87,000 employees in more than 70 countries. We work together to power progress through more and cleaner energy solutions. We serve more than 30 million customers at almost 46,000 retail service stations every day.