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IT Site Coordinator

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Snowflake

1mo ago

  • Job
    Full-time
    Senior Level
  • Software Engineering
    IT & Cybersecurity
  • Berlin

AI generated summary

  • You must have 8+ years in IT support, 5+ in executive support, Mac OS experience, and skills in Office 365, Google, Jamf, AD, Zoom, and more. Must be bilingual in German & English and lift 50lbs.
  • You will manage IT support tickets, resolve technical issues, document procedures, conduct new hire orientations, maintain inventory, and provide local A/V support.

Requirements

  • * Minimum of 8+ years experience supporting information technology infrastructure
  • * Minimum of 5 years experience providing executive-level support
  • * Strong experience with Mac OS systems at the user level
  • * Experience with change control policies and procedures
  • * Experience administering small-size corporate server rooms
  • * Experience with the following applications: Zoom, Slack, Okta, Confluence, JIRA, ServiceNow
  • * Office 365 Administration
  • * Google Administration
  • * Jamf Administration
  • * Active Directory Administration
  • * Must be able to work a flexible schedule, including overtime and after-hours work. Must be periodically on call for after-hours support
  • * Onsite 5 days per week, Mon-Fri
  • * Both German & English speaking
  • * Must be able to lift 50lbs and ability to troubleshoot network issues in IDF

Responsibilities

  • Develop business relationships and integrate activities with other IT departments to ensure successful implementation and support of project efforts
  • Work with local department managers to analyze and resolve problems associated with technical issues, and recommend solutions for changing needs
  • Provide Global support by managing tickets within our IT Service Management Ticketing System (ServiceNow) and understanding when to escalate priority issues
  • Ability to follow standard operating procedures and quickly redirect problems to appropriate resources when needed
  • Ability to develop, document, and implement standard operating procedures and customer service guidelines relating to remote IT support and pass them down to the Level 1 help desk
  • Actively participate as a Global IT member and participate in global projects
  • Demonstrated ability to manage and prioritize multiple problems and issues with minimal supervision, excellent organizational skills, a teamwork approach to work but also act independently to solve problems with necessary
  • Excellent oral and written communication skills with strong interpersonal skills
  • Candidate must have the basic ability to manage projects and an understanding of project methodology
  • Strong troubleshooting and problem-solving skills, resiliency in the face of continual change, and ability to handle high demands
  • Working knowledge of video collaboration (Zoom) and providing local A/V support
  • Prepare the office for new product or service releases and stay at the forefront of emerging industry practices, ensuring compliance with IT security and general controls
  • Responsible for maintaining local inventory accuracy and coordinating equipment
  • Prepare new hire hardware for deployment
  • Responsible for running weekly new hire orientation
  • Troubleshoot client-side network connectivity issues

FAQs

What is the primary responsibility of the IT Site Coordinator in Berlin?

The primary responsibility of the IT Site Coordinator in Berlin is to provide top-notch IT services, support local employees, manage Tech Bar Support, and ensure efficient IT operations at the Berlin office.

What experience is required for this position?

A minimum of 8+ years of experience supporting information technology infrastructure and at least 5 years of experience providing executive-level support is required.

Which applications should candidates be experienced with?

Candidates should have experience with applications such as Zoom, Slack, Okta, Confluence, JIRA, ServiceNow, Office 365, Google, Jamf, and Active Directory.

Is fluency in German necessary for this role?

Yes, both German and English speaking skills are required for this position.

What type of working environment does this role offer?

This is an on-site role that requires working in the Berlin office five days a week, Monday to Friday.

Will the IT Site Coordinator be responsible for managing tickets related to IT issues?

Yes, the IT Site Coordinator will provide global support by managing tickets within the IT Service Management Ticketing System (ServiceNow).

Is travel required for this position?

Yes, occasional travel may be required for this position.

What are the physical requirements for this role?

The candidate must be able to lift 50lbs and troubleshoot network issues in Infrastructure Distribution Frames (IDF).

What skills in project management are expected for candidates?

Candidates should have a basic ability to manage projects and an understanding of project methodology.

What kind of support will the IT Site Coordinator provide to new hires?

The IT Site Coordinator will prepare new hire hardware for deployment, run weekly new hire orientations, and ensure they have the necessary IT support.

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Snowflake

Snowflake delivers the Data Cloud — mobilize your data with near-unlimited scale and performance.

Technology
Industry
5001-10,000
Employees
2012
Founded Year

Mission & Purpose

Snowflake delivers the Data Cloud — a global network where thousands of organizations mobilize data with near-unlimited scale, concurrency, and performance. Inside the Data Cloud, organizations unite their siloed data, easily discover and securely share governed data, and execute diverse analytic workloads. Wherever data or users live, Snowflake delivers a single and seamless experience across multiple public clouds. Snowflake’s platform is the engine that powers and provides access to the Data Cloud, creating a solution for data warehousing, data lakes, data engineering, data science, data application development, and data sharing. Join Snowflake customers, partners, and data providers already taking their businesses to new frontiers in the Data Cloud.