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Qonto

2mo ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    IT & Cybersecurity
  • Berlin
  • Quick Apply

AI generated summary

  • You excel in communication, have solid customer support experience in tech, are curious and autonomous, can tackle diverse issues, and are fluent in English.
  • You will support team members, manage IT assets, onboard/offboard staff, maintain AV equipment, administer app access, and drive process improvements to enhance efficiency and user experience.

Requirements

  • Good communicator: You have excellent written and verbal communication skills and are used to communicating with your stakeholders directly (share good practices, etc.)
  • Experience: You have a solid experience in customer support, preferably in the tech industry.
  • Curious: You are passionate, interested, and open-minded about IT, with the ability to learn fast and show autonomy when prioritizing your tasks is needed.
  • Mastery: You know how to find, frame, and form a response to any kind of issue.
  • Languages: You speak and write English fluently.

Responsibilities

  • Support and assist: You will be the first contact for IT facilities and will guide team members through training and provide support on the tools and services used by Qonto.
  • Onboard and Offboard: You will collaborate with the People and Onboarding teams and continually improve and automate the process to provide the best experience to the end user.
  • Maintain and handle: You will keep an inventory of all IT assets of the Berlin office (laptops, phones, accessories, A/V equipment, spare devices, etc.) and manage the IT devices’ lifecycle (order, audit, repair, re-use, and recycle). You will also be responsible for handling the security and conformity of our devices included in our mobile device management server (Jamf).
  • Coordinate: You will deploy and maintain the Audio and Video equipment involved in the production of events and the maintenance of the meeting rooms (videoconferencing). You will be in charge of the technical part of the events, in collaboration with the Office and Event teams.
  • Administrate: You will assist in managing the IT applications accounts and access rights (Google Workspace, Slack, Notion, 1Password, etc…).
  • Improve: You will contribute to the advancement and regular monitoring of the team’s projects. Adopt the methods proposed by the company to ensure continuous process improvement and a reduction in incidents.

FAQs

Do we support remote work?

Yes, we support remote work, but in a hybrid format depending on the job you apply for and where you live.

Do we provide health insurance?

Yes, we offer great health insurance benefits, which may vary depending on the country.

What kind of support will I provide in this role?

In this role, you will support and assist team members with IT facilities, guide them through training, and provide support on the tools and services used by Qonto.

What are the key tasks I will be responsible for?

You will be responsible for supporting user requests, onboarding and offboarding employees, managing IT assets, coordinating audio and video equipment, administrating IT applications, and contributing to process improvements.

What is the team size I will be joining?

You will be joining a team of more than 400 highly skilled engineers.

Can you tell me about the manager I will report to?

You will report to Bastien, our Lead IT Operations, who has extensive experience in customer support and team supervision, and will help you develop your skills in your new role.

What values does Qonto prioritize?

Qonto prioritizes customer focus, ownership, teamwork, mastery, and integrity in all its operations.

Are there opportunities for professional development?

Yes, Qonto offers a tailor-made and dynamic career track to help you succeed and continually develop your skills.

What events or perks are available for employees?

Employees benefit from monthly team events, meal vouchers, public transportation reimbursement, and employee well-being initiatives, including mental health support and wellness activities.

What does the application process involve?

The application process includes interviews with the Talent Acquisition Manager and future managers, as well as a remote exercise to demonstrate your skills. An interview guide will be provided to help you prepare.

How long does the hiring process typically take?

On average, the hiring process lasts about 20 working days, and offers usually follow within 48 hours.

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Qonto

The finance solution that energizes SMEs and freelancers.

Finance
Industry
1001-5000
Employees
2016
Founded Year

Mission & Purpose

Qonto is a financial technology company that offers an all-in-one business banking solution designed for small and medium-sized enterprises (SMEs), freelancers, and startups. It provides a comprehensive platform that simplifies banking, accounting, and financial management, enabling businesses to manage their finances with ease. Qonto's ultimate mission is to help businesses save time and focus on growth by offering a streamlined, user-friendly banking experience. Their purpose is to revolutionise business banking by making financial management efficient, transparent, and accessible for all companies, no matter their size.