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IT Support (Munich, Germany)

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Medpace

18d ago

  • Job
    Full-time
    Senior Level
  • Customer Relations
    IT & Cybersecurity
  • Munich

AI generated summary

  • You should have a Bachelor’s in Computer Science or IT, 5+ years in IT support, and experience with Exchange Server Tools and Office 365 is beneficial.
  • You will manage user accounts, provide technical support for IT equipment and software, resolve issues, respond to requests, and collaborate with the IT team for timely solutions.

Requirements

  • Bachelor’s Degree in Computer Science or Information Technology;
  • Preferably 5+ years' experience in a help desk or IT Support role; and
  • Experience with Exchange Server Tools, Office 365 and other cloud-based applications a plus.

Responsibilities

  • Administrate user accounts for network, e-mail, and other applications;
  • Provide support to end users on Medpace IT equipment and software applications including computer hardware, peripherals, copiers, fax machines, mobile phones, scanners, building security systems, environment monitoring systems, computer operating systems, office applications;
  • Identify, research and resolve technical problems of IT equipment and software applications;
  • Respond to IT tickets, telephone calls, e-mails, and requests for technical support; and
  • Document, track, and monitor problems to ensure timely resolutions; and
  • Communicate and collaborate with a regional/global IT team members.

FAQs

Is this position remote or office-based?

This is a fully office-based position in Munich, Germany.

What are the primary responsibilities of the IT Support Specialist?

The primary responsibilities include administrating user accounts, providing support for IT equipment and software applications, resolving technical problems, responding to IT tickets and requests, documenting issues, and collaborating with regional/global IT team members.

What qualifications are required for this position?

A Bachelor's Degree in Computer Science or Information Technology is required, along with preferably 5+ years of experience in a help desk or IT Support role. Experience with Exchange Server Tools, Office 365, and other cloud-based applications is a plus.

How many end users will I be supporting in this role?

You will be supporting over 400 end users across 6 countries.

What kind of company is Medpace?

Medpace is a full-service clinical contract research organization (CRO) that provides clinical development services to the biotechnology, pharmaceutical, and medical device industries.

What benefits does Medpace offer its employees?

Medpace offers a competitive compensation and benefits package, flexible work environment, competitive PTO packages, structured career paths for professional growth, company-sponsored employee appreciation events, and health and wellness initiatives.

What accolades has Medpace received?

Medpace has been recognized by Forbes as one of America's Most Successful Midsize Companies in 2021, 2022, 2023, and 2024, and has continually received CRO Leadership Awards from Life Science Leader magazine based on expertise, quality, capabilities, reliability, and compatibility.

What can I expect after applying for this position?

A Medpace team member will review your qualifications, and if interested, you will be contacted with details for next steps.

What kind of work environment does Medpace promote?

Medpace promotes a flexible work environment and values people, purpose, and passion, emphasizing making a difference in the lives of patients and families.

Is there room for professional growth in this role?

Yes, there are structured career paths and opportunities for professional growth within the organization.

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Medpace

Accelerating Drug, Biologic and Medical Device Clinical Development

Science & Healthcare
Industry
1001-5000
Employees
1992
Founded Year

Mission & Purpose

Medpace is a UK-based clinical research organisation (CRO) that specializes in providing comprehensive and tailored services to pharmaceutical and biotechnology companies. Their ultimate mission is to accelerate the development of life-saving and life-improving therapies through high-quality and efficient clinical trials. Medpace's purpose is to collaborate with their clients to bring innovative medical treatments to market by offering expertise in study design, regulatory support, site management, and data analysis. They aim to advance medical knowledge and improve patient outcomes while upholding the highest ethical and scientific standards in clinical research within the UK and globally.

Culture & Values

  • People

    People are what matter. Our employees are our most important asset, and we recognize the importance of rewarding them not only by providing the opportunity to make a real difference in the health and well-being of people around the globe, but also by recognizing a job well done and offering a place to grow and thrive.

  • Community

    We are committed to making a difference in the communities we operate in. We provide financial and volunteer support for a variety of nonprofit organizations worldwide with a focus on health and local community-related efforts. Year after year we contribute time and funding to various causes and charities in our worldwide communities.

  • Compliance

    Honesty, confidentiality, integrity, and adherence to Medpace policies, standard operating procedures (SOPs) and applicable regulatory guidelines are our governing principles. We believe in a culture of compliance and are committed to ethical and compliant business practices by maintaining the highest standards for business conduct.

Benefits

  • Flexible Work Environment

    Productivity meets flexibility. Remote work and flexible schedules (dependent on position level). Relaxed dress code with business casual attire when working on campus.

  • State-of-the-Art Offices

    Our modern, eco-friendly, Cincinnati-based HQ campus offers an on-site fitness center and fitness classes, IT Support “genius bar”, restaurants, bars, and more. Medpace has invested in global office infrastructure with comfort, convenience, and productivity in mind.

  • Workplace Journey

    Structured career paths, mentorship, and opportunities for internal growth make Medpace the ideal place to develop and advance.

  • Training and Development

    Medpace provides tools and internal training to help employees professionally develop and succeed.

  • All the Perks

    Employer-sponsored events, happy hours, holiday celebrations, activities, and employee discounts on local sporting events, fitness gyms and studios, attractions, services, and nearby small businesses are just a part of what is available.