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IT Support (Munich, Germany)

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Medpace

2mo ago

  • Job
    Full-time
    Senior Level
  • Software Engineering
    IT & Cybersecurity
  • Munich

AI generated summary

  • You need a Bachelor’s in Computer Science/IT, 5+ years in help desk/IT support, and experience with Exchange Server Tools, Office 365, and cloud applications is a plus.
  • You will manage user accounts, provide IT support for hardware/software, resolve technical issues, handle support requests, document problems, and collaborate with the global IT team.

Requirements

  • Bachelor’s Degree in Computer Science or Information Technology;
  • Preferbaly 5+ years' experience in a help desk or IT Support role; and
  • Experience with Exchange Server Tools, Office 365 and other cloud-based applications a plus.

Responsibilities

  • Administrate user accounts for network, e-mail, and other applications;
  • Provide support to end users on Medpace IT equipment and software applications including computer hardware, peripherals, copiers, fax machines, mobile phones, scanners, building security systems, environment monitoring systems, computer operating systems, office applications;
  • Identify, research and resolve technical problems of IT equipment and software applications;
  • Respond to IT tickets, telephone calls, e-mails, and requests for technical support; and
  • Document, track, and monitor problems to ensure timely resolutions; and
  • Communicate and collaborate with a regional/global IT team members.

FAQs

What are the primary responsibilities of the IT Support position at Medpace?

The primary responsibilities include administrating user accounts, providing support to end users for IT equipment and software applications, identifying and resolving technical problems, responding to IT tickets and requests for technical support, documenting and tracking problems, and collaborating with regional/global IT team members.

What qualifications are required for the IT Support role?

A Bachelor's Degree in Computer Science or Information Technology is required, along with preferably 5+ years of experience in a help desk or IT Support role.

Is experience with cloud-based applications necessary for this role?

While not mandatory, experience with Exchange Server Tools, Office 365, and other cloud-based applications is considered a plus.

Where is the IT Support position located?

The IT Support position is located in Munich, Germany.

What type of company is Medpace?

Medpace is a full-service clinical contract research organization (CRO) that provides Phase I-IV clinical development services to the biotechnology, pharmaceutical, and medical device industries.

How does the IT Support team interact with other teams?

The IT Support team communicates and collaborates with regional/global IT team members to ensure effective support and problem resolution.

What types of systems and equipment will I be supporting in this role?

You will be supporting various IT equipment and software applications, including computer hardware, peripherals, copiers, fax machines, mobile phones, scanners, building security systems, environment monitoring systems, computer operating systems, and office applications.

What is the company’s mission?

Medpace's mission is to accelerate the global development of safe and effective medical therapeutics through a scientific and disciplined approach.

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Medpace

Accelerating Drug, Biologic and Medical Device Clinical Development

Science & Healthcare
Industry
1001-5000
Employees
1992
Founded Year

Mission & Purpose

Medpace is a UK-based clinical research organisation (CRO) that specializes in providing comprehensive and tailored services to pharmaceutical and biotechnology companies. Their ultimate mission is to accelerate the development of life-saving and life-improving therapies through high-quality and efficient clinical trials. Medpace's purpose is to collaborate with their clients to bring innovative medical treatments to market by offering expertise in study design, regulatory support, site management, and data analysis. They aim to advance medical knowledge and improve patient outcomes while upholding the highest ethical and scientific standards in clinical research within the UK and globally.

Culture & Values

  • People

    People are what matter. Our employees are our most important asset, and we recognize the importance of rewarding them not only by providing the opportunity to make a real difference in the health and well-being of people around the globe, but also by recognizing a job well done and offering a place to grow and thrive.

  • Community

    We are committed to making a difference in the communities we operate in. We provide financial and volunteer support for a variety of nonprofit organizations worldwide with a focus on health and local community-related efforts. Year after year we contribute time and funding to various causes and charities in our worldwide communities.

  • Compliance

    Honesty, confidentiality, integrity, and adherence to Medpace policies, standard operating procedures (SOPs) and applicable regulatory guidelines are our governing principles. We believe in a culture of compliance and are committed to ethical and compliant business practices by maintaining the highest standards for business conduct.

Benefits

  • Flexible Work Environment

    Productivity meets flexibility. Remote work and flexible schedules (dependent on position level). Relaxed dress code with business casual attire when working on campus.

  • State-of-the-Art Offices

    Our modern, eco-friendly, Cincinnati-based HQ campus offers an on-site fitness center and fitness classes, IT Support “genius bar”, restaurants, bars, and more. Medpace has invested in global office infrastructure with comfort, convenience, and productivity in mind.

  • Workplace Journey

    Structured career paths, mentorship, and opportunities for internal growth make Medpace the ideal place to develop and advance.

  • Training and Development

    Medpace provides tools and internal training to help employees professionally develop and succeed.

  • All the Perks

    Employer-sponsored events, happy hours, holiday celebrations, activities, and employee discounts on local sporting events, fitness gyms and studios, attractions, services, and nearby small businesses are just a part of what is available.