FAQs
What is the primary responsibility of the IT Support Officer?
The primary responsibility of the IT Support Officer is problem resolution for customers, responding to telephone and email inquiries, and providing excellent customer service and support for end users.
What qualifications are preferred for this role?
Preferred qualifications include certifications in Microsoft, Cisco, VMware, CompTIA, or a degree in computing science or engineering.
Where is the position located?
The position is based in our Newbridge office, with occasional travel required to satellite sites in the region.
What is the salary range for this position?
The salary range for this position is £30,000 - £80,000, negotiable based on experience.
What specific technologies should the candidate be experienced with?
Candidates should be experienced with Windows desktop and server, Office 365, and have LAN/WAN network experience.
What types of support will the IT Support Officer provide?
The IT Support Officer will provide hands-on 1st and 2nd line application and technical support, including installing, configuring, diagnosing, and maintaining various IT equipment and software.
Is previous experience in a service desk role necessary?
Previous experience in a similar service desk role is beneficial but not essential.
What are the working hours for this position?
Specific working hours are not mentioned, but the role involves supporting a geographically spread team, which may require flexibility.
Are there opportunities for professional development?
Yes, the dynamic environment and evolving systems offer plenty of room for creative thinking and professional growth.
What benefits does Dandara offer?
Benefits include 34 days of holiday, private medical insurance, annual bonus up to 10%, life assurance, cycle to work scheme, and flexible benefits among others.