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IT Support Technician

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University of Southampton

2mo ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    IT & Cybersecurity
  • Southampton
    Remote

AI generated summary

  • You need troubleshooting skills, a calm problem-solving approach, strong interpersonal and customer service abilities, and a passion for technology and continuous learning.
  • You will support staff and students with technology, troubleshoot incidents, manage systems like Azure and Office365, and provide guidance to maximize tech usage in their work and studies.

Requirements

  • Your knowledge of troubleshooting problems with a wide variety of technologies.
  • Your clear and reasoned approach to problem solving.
  • Your coolness under pressure.
  • Your exemplary interpersonal skills, both verbal and written.
  • Your fabulous customer service skills.
  • Your genuine passion for technology and desire to keep learning.

Responsibilities

  • Provide support for the University’s staff and students in the use of just about any technology they need for their work or studies.
  • Support systems including Azure, Office365, SharePoint and a wide variety of other applications and network services.
  • Take ownership of support incidents and use your troubleshooting skills to see them through to resolution.
  • Provide advice and guidance that enables our customers to harness the full power of the available technology.

FAQs

Is prior experience in IT required for this position?

No, experience is not required. We value skills, knowledge, and enthusiasm above all else.

What are the working hours for this role?

The role offers 14 hours per week between 8am and 6pm.

Where is this job located?

This position is based at the Highfield campus in Southampton and does not offer hybrid working contracts.

What types of technology will I be supporting as an IT Support Technician?

You will be supporting a variety of systems including Azure, Office365, SharePoint, as well as Windows, Mac, and Linux computers.

What skills are essential for this role?

Essential skills include troubleshooting a wide variety of technologies, problem-solving abilities, strong interpersonal skills, customer service skills, and a passion for technology.

Is the IT Support Technician role part of a team?

Yes, you will be part of an expanding support team where you may work in one of three IT support teams: Service Desk, Outreach, or Tech Hub.

Does the University of Southampton offer benefits to employees?

Yes, the University promotes a healthy work-life balance and offers generous holiday allowance, a defined benefit pension, flexi-time, and other benefits.

How can I apply for this position?

You can apply for this position through the University of Southampton's careers page or job posting platform where it is listed.

What is the focus of the IT Support Technician's role?

The focus is to provide support to the University’s staff and students in resolving technical issues and enabling them to effectively use available technology.

Are there opportunities for career growth within the University of Southampton?

Yes, the University supports continuous learning and professional development as part of its commitment to staff growth.

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