FAQs
What are the primary responsibilities of the IT Support Technician?
The primary responsibilities include providing technical support to end-users, maintaining the ticketing system, supporting servers and PCs, installing company-approved software, enforcing IT security policies, ensuring system availability, troubleshooting issues, assisting with user onboarding and offboarding, and contributing to end-user documentation.
What qualifications are required for this position?
A degree and/or relevant experience or certification in Information Technology, Computer Science, or a related field is required.
What type of experience is preferred for the IT Support Technician role?
Demonstrable IT experience in a technical support role or help desk environment is preferred, along with experience in supporting desktop technologies including printers and scanners.
Is travel required for this position?
Yes, approximately 10% travel is required and may include international sites.
What are the working hours for this role?
This is a hands-on support role that may require flexibility, including additional hours on weekends and evenings as needed.
What technical skills are needed for the IT Support Technician position?
Skills needed include knowledge of desktop applications like MS Office, experience troubleshooting network issues, familiarity with Windows and Linux systems, and strong customer service skills.
Will I need to manage sensitive information in this role?
Yes, the IT Support Technician will be responsible for managing infrastructure devices that contain government restricted data.
Is there a specific location for this job?
Yes, the position is based in Towcester, UK.
What is the company's commitment regarding its workplace culture?
AMETEK is committed to Ethics and Integrity, Respect for the Individual, Inclusion, Teamwork, and Social Responsibility as part of its workplace culture.
Are there any specific residency requirements for applicants?
Yes, applicants must have resided in the UK for a minimum of 3 years from the date of application.