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IT Support Technician

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AMETEK

2mo ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Software Engineering
    IT & Cybersecurity

AI generated summary

  • You need server and endpoint experience, IT-related degree or certification, technical support background, strong customer service skills, and BPSS vetting eligibility.
  • You will troubleshoot and resolve IT issues, maintain ticketing systems, support servers and PCs, install software, enforce security policies, assist with onboarding, and document processes.

Requirements

  • You will require both server (MSFT) and Endpoint Device experience. Knowledge of Linux will be advantageous.
  • This position requires the IT Support Technician to manage infrastructure devices which contain government restricted data.
  • Degree and/or relevant experience or certification in Information Technology, Computer Science or related field.
  • Demonstrable IT experience in a technical support role or help desk environment.
  • Knowledge of Desktop applications including MS Office.
  • Experience in the support of other desktop technologies including printers and scanners.
  • Ability to troubleshoot basic network issues and escalate as needed.
  • Strong customer service, organizational and analytical skills.
  • Ability to interface effectively with internal customers in a corporate environment.
  • Excellent communication and interpersonal skills.
  • Proven business partnership skills with the demonstrated ability to work in a matrixed organizational environment.
  • Must be able to manage a variety of concurrent tasks and prioritize work to meet the growing demands of the business.
  • Ability to work independently under pressure, multitask and meet deadlines.
  • Ability to handle confidential information in a discreet, professional manner.
  • Approximately 10% travel and may include international sites.
  • You must have resided in the UK for a minimum of 3 years from the date of your application and be able to meet BPSS security vetting.

Responsibilities

  • Provide technical support to end-users via phone, email, remote assistance and in-person, troubleshooting and resolving IT-related issues efficiently
  • Help maintain the health of the ticketing system
  • Provide support for the Servers (Windows), PCs (Windows & Linux), PC applications and printers throughout the facilities.
  • Install Company approved software (MS Office, SAP etc.).
  • Maintain/enforce the IT Security Policies and procedures.
  • Ensure maximum local system availability and remote connectivity.
  • Identify and diagnose software/hardware issues, provide options, recommendations and troubleshooting.
  • Keep detailed records of outages and provide regular updates to stakeholders via ticketing system and email communications.
  • Assist with user onboarding and offboarding.
  • Assist in deployment and maintenance of endpoints.
  • Contribute to the creation, development and improvement of end user documentation.
  • Develop key relationships with users and develop an understanding of key business processes.
  • Perform other work-related duties and special projects as assigned.

FAQs

What are the primary responsibilities of the IT Support Technician?

The primary responsibilities include providing technical support to end-users, maintaining the ticketing system, supporting servers and PCs, installing company-approved software, enforcing IT security policies, ensuring system availability, troubleshooting issues, assisting with user onboarding and offboarding, and contributing to end-user documentation.

What qualifications are required for this position?

A degree and/or relevant experience or certification in Information Technology, Computer Science, or a related field is required.

What type of experience is preferred for the IT Support Technician role?

Demonstrable IT experience in a technical support role or help desk environment is preferred, along with experience in supporting desktop technologies including printers and scanners.

Is travel required for this position?

Yes, approximately 10% travel is required and may include international sites.

What are the working hours for this role?

This is a hands-on support role that may require flexibility, including additional hours on weekends and evenings as needed.

What technical skills are needed for the IT Support Technician position?

Skills needed include knowledge of desktop applications like MS Office, experience troubleshooting network issues, familiarity with Windows and Linux systems, and strong customer service skills.

Will I need to manage sensitive information in this role?

Yes, the IT Support Technician will be responsible for managing infrastructure devices that contain government restricted data.

Is there a specific location for this job?

Yes, the position is based in Towcester, UK.

What is the company's commitment regarding its workplace culture?

AMETEK is committed to Ethics and Integrity, Respect for the Individual, Inclusion, Teamwork, and Social Responsibility as part of its workplace culture.

Are there any specific residency requirements for applicants?

Yes, applicants must have resided in the UK for a minimum of 3 years from the date of application.

Solving our customers’ most complex challenges with differentiated technology solutions.

Manufacturing & Electronics
Industry
10,001+
Employees
1930
Founded Year

Mission & Purpose

AMETEK, Inc. is a leading global provider of industrial technology solutions serving a diverse set of attractive niche markets with annual sales over $6.0 billion. AMETEK has over 18,500 colleagues at more than 150 operating locations in 30 countries around the world. Our mission is to solve our customers' most complex challenges with differentiated technology solutions. The AMETEK Growth Model combines its four growth strategies of Operational Excellence, Strategic Acquisitions, Global & Market Expansion, and New Product Development, with a disciplined focus on cash generation and capital deployment. By executing the AMETEK Growth Model, the company seeks to generate shareholder value by doubling earnings per share over the course of each business cycle. AMETEK consists of two operating groups, both with highly-differentiated technology and leading positions in niche markets: - Electronic Instruments - a worldwide leader in the design and manufacture of advanced analytical, test and measurement instrumentation for the energy, aerospace, power, research, medical and industrial markets. - Electromechanical - a differentiated supplier of automation and precision motion control solutions, and highly engineered electrical interconnects, specialty metals and thermal management systems.