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IT Support Technician

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SiriusXM

18d ago

  • Job
    Full-time
    Mid & Senior Level
  • Software Engineering
    IT & Cybersecurity
  • Dublin
    Remote

AI generated summary

  • You need a bachelor's in a related field, 3-5 years in IT support, knowledge of Windows and Mac OS, SCCM/JAMF, MS Office, virtual desktops, ServiceNow, and Active Directory administration.
  • You will set up and maintain corporate devices, process software requests, troubleshoot issues, manage user accounts, and assist clients during peak helpdesk hours.

Requirements

  • Bachelor’s degree in Computer Science, Information Systems or related course of study required and/or equivalent combination of education and experience preferred.
  • 3 to 5 years of previous experience in an IT technical support role required, or an equivalent combination of education and experience.
  • Windows OS and hardware knowledge.
  • Apple iOS / Mac OS and device hardware knowledge.
  • SCCM and/or JAMF use for centralized management of devices.
  • Thorough knowledge of MS-Office Suite (Word, Excel, PowerPoint, Access).
  • Proven ability to support virtual desktops and applications (Citrix). Experience with ServiceNow.
  • ServiceNow use and knowledge.
  • Active Directory User/Computer Account administration.

Responsibilities

  • Setup, configure and provide maintenance to corporate devices, including Windows and Mac desktop/laptops, iPhones/Android/iPad devices and related hardware/software.
  • Maintain all necessary hardware and software inventories for all corporate devices.
  • Process software installation requests, both through manual installation and utilizing automation tools such as SCCM and JAMF.
  • Analyze, troubleshoot and repair corporate devices, including computer peripherals and mobile devices.
  • Support and maintain user account information including provisioning of new accounts and new access through security and system groups.
  • As needed, during peak support hours, answer helpdesk phone calls to assist clients.

FAQs

What is the primary responsibility of the IT Support Technician?

The primary responsibility of the IT Support Technician is to provide day-to-day technical support for all SiriusXM end-user hardware and software needs, assisting employees, contractors, and qualified vendors both onsite and remotely.

What type of devices will the IT Support Technician be working with?

The IT Support Technician will be working with various corporate devices, including Windows and Mac desktop/laptops, iPhones, Android devices, iPads, and related hardware/software.

What qualifications are required for this position?

A Bachelor's degree in Computer Science, Information Systems, or a related course of study is required, along with 3 to 5 years of previous experience in an IT technical support role, or an equivalent combination of education and experience.

What tools will the IT Support Technician use for software installation?

The IT Support Technician will use automation tools such as SCCM and JAMF for software installation requests, as well as perform manual installations when necessary.

Is experience with virtual desktops required for this role?

Yes, proven ability to support virtual desktops and applications, such as Citrix, is a requirement for the IT Support Technician role.

Will the IT Support Technician be required to assist clients over the phone?

Yes, during peak support hours, the IT Support Technician will be required to answer helpdesk phone calls to assist clients.

Is knowledge of Active Directory necessary for this position?

Yes, knowledge and experience with Active Directory User/Computer Account administration is necessary for this role.

What software suites should the IT Support Technician be familiar with?

The IT Support Technician should have thorough knowledge of the MS-Office Suite, including Word, Excel, PowerPoint, and Access.

Will there be opportunities for hands-on support at SiriusXM locations?

Yes, the IT Support Technician will provide hands-on support at SiriusXM locations as part of their responsibilities.

Is prior experience with ServiceNow required?

Yes, ServiceNow use and knowledge are required for the IT Support Technician position.

SiriusXM

Shape the future of audio.

Entertainment & Media
Industry
1001-5000
Employees
1990
Founded Year

Mission & Purpose

SiriusXM and its brands (Pandora, SXM Media, AdsWizz, Simplecast, and SiriusXM Connected Vehicle Services) are leading a new era of audio entertainment and services by delivering the most compelling subscription and ad-supported audio entertainment experience for listeners -- in the car, at home, and anywhere on the go with connected devices. Our vision is to shape the future of audio, where everyone can be effortlessly connected to the voices, stories and music they love wherever they are. This is the place where a diverse group of emerging talent and legends alike come to share authentic and purposeful songs, stories, sounds and insights through some of the best programming and technology in the world. Our critically-acclaimed, industry-leading audio entertainment encompasses music, sports, comedy, news, talk, live events, and podcasting. No matter their individual role, each of our employees plays a vital part in bringing SiriusXM’s vision to life every day.