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IT Technical Support Engineer

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Vocosa

Aug 29

Applications are closed

  • Job
    Full-time
    Entry Level
  • IT & Cybersecurity
  • £18K - £23K
  • Reading

Requirements

  • 1 year or more IT Technical support experience
  • Must have a full UK Driving Licence and access to a car (The role is based in the Reading and Slough areas but travel once every one to two weeks to neighbouring counties will be required)
  • A broad understanding of IT hardware, Windows and Mac OS
  • Strong problem-solving skills
  • Experience in O365
  • Experience in Google cloud for Education
  • Enhanced DBS and Security clearance checks will be carried out. Please do not apply if you will not receive a clean DBS certificate.

Responsibilities

  • Provide high quality IT support to our users
  • Ensure that our systems are properly administered
  • Develop existing infrastructure and processes
  • Maintain, support and enhance the IT solutions we supply our customers
  • Work independently and be flexible to changing deadlines

FAQs

What are the primary responsibilities of an IT Technical Support Engineer?

The primary responsibilities include troubleshooting hardware and software issues, providing technical support to users, maintaining IT systems, and ensuring the overall functionality of IT services.

What qualifications are required for this position?

A degree in Computer Science, Information Technology, or a related field, along with experience in technical support and knowledge of operating systems and networking is typically required.

Is previous experience in IT support necessary?

Yes, previous experience in IT support is highly recommended to ensure that candidates have the necessary skills and familiarity with common technical issues.

What tools and software will I be using as an IT Technical Support Engineer?

You will commonly use ticketing systems, remote desktop applications, and various diagnostic tools to resolve technical issues.

What hours will I be working in this role?

The typical working hours may vary, but many IT support roles require flexibility, including the possibility of evening or weekend shifts for 24/7 support.

Will I receive training once I start?

Yes, new hires will receive comprehensive training to familiarize themselves with company protocols, systems, and tools necessary for providing technical support.

How do we handle escalated issues?

Escalated issues are directed to senior support engineers or specialized IT teams, based on the severity and complexity of the problem.

Do we support opportunities for professional development?

Yes, we encourage ongoing education and provide access to training programs, certifications, and workshops to enhance professional skills.

What kind of projects can I expect to work on?

Projects may include system upgrades, network configurations, implementing new software solutions, and improving overall IT infrastructure.

How do we measure success in the IT Technical Support Engineer role?

Success is measured through metrics such as ticket resolution times, user satisfaction scores, and the effective implementation of IT solutions.

Integrating innovative IT and Specialist Security solutions into schools and businesses

Technology
Industry
11-50
Employees
2010
Founded Year

Mission & Purpose

Vocosa IT offers a wide range of services that include the installation and maintenance of IT, AV and CCTV solutions in a variety of settings including private business and education. Vocosa offers support across England and Wales and provides 1st, 2nd & 3rd frontline IT support for users across all systems.

Benefits

  • Additional Leave

  • Company Pension

  • On-Site Parking

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