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IT Technician

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Yü Group PLC

Sep 20

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Software Engineering
    IT & Cybersecurity
  • Leicester

AI generated summary

  • You must have Active Directory and Group Policy experience, M365 skills, helpdesk knowledge, IT security understanding, and excellent communication. Driving license required for site visits.
  • You will manage IT support tickets, assist users with day-to-day issues, configure devices, administer Active Directory, maintain conferencing systems, and support asset management and certifications.

Requirements

  • Active Directory administration.
  • Windows Desktop administration using Group Policy.
  • M365 configuration and management.
  • Experience of Helpdesk ticketing system and working to SLA’s.
  • Understanding of IT security principles and best working practices.
  • Flexibly in working pattern to support business changes and projects.
  • Excellent communication skills, both verbal and written.
  • Ability to manage own workloads and prioritise.
  • Organised – manage and work on multiple tasks at hand concurrently, meeting specific time frames.
  • Meticulous - excellent attention to detail.
  • M365 administration, configuration, and monitoring.
  • Active directory and Group policy.
  • Laptop and desktop imaging, device management.
  • Use of cloud-based services and technologies.
  • Windows operating systems configuration and troubleshooting.
  • Anti-virus/anti-malware products.
  • Mobile devices management.
  • Software installs and troubleshooting.
  • Exposure to MS Intune, Autopilot, Entra, advantageous.
  • Driving licence and access to a vehicle required. (for site visits).

Responsibilities

  • Ensuring all IT support tickets are dealt with in a timely, professional and efficient manner.
  • Ensuring that all IT support calls are recorded accurately within the ticketing system.
  • Carrying out support for client users with day-to-day IT issues.
  • Maintain business conferencing systems.
  • Set-up, install and configure PC/Laptops/ mobile devices for internal users.
  • Active Directory administration.
  • Windows Desktop administration using Group Policy.
  • M365 configuration and management.
  • Create user guides for colleagues and users.
  • Asset management.
  • Assist with site moves and equipment relocation.
  • Experience of Helpdesk ticketing system and working to SLA’s.
  • Support the renewal of ISO7001 and Cyber Essentials Plus certification.

FAQs

What is the location for the IT Technician position?

The primary location for the IT Technician position is at the Innovation Centre in Leicester, LE3, with some travel required to the corporate office in Nottingham and other sites.

What are the working hours for this role?

The working hours for the IT Technician role are Monday to Friday, totaling 37.5 hours a week, with some on-call work on a rota system.

Is there a requirement for travel in this position?

Yes, the role may require travel to other sites, including the corporate office based in Nottingham.

What kind of qualifications or experience is preferred for this role?

The ideal candidate should have experience or knowledge in M365 administration, Active Directory, Group Policy, Windows operating systems, and device management, among other technical skills listed in the job description.

What kind of support will the IT Technician provide?

The IT Technician will provide support for client users with day-to-day IT issues, manage IT support tickets, maintain business conferencing systems, and assist with site moves and equipment relocation.

What are the key attributes we are looking for in a candidate?

We seek individuals who are ambitious, team players, motivated, organized, meticulous, and possess excellent communication skills, both verbal and written.

Are there any specific tools or systems the IT Technician should be familiar with?

Yes, familiarity with helpdesk ticketing systems, M365 configuration, Windows Desktop administration, and exposure to MS Intune, Autopilot, and Entra is advantageous.

What benefits do employees receive?

Employees receive a range of benefits, including 24 days of annual leave plus bank holidays, holiday buy options, a day off on their birthday, enhanced leave policies, an employee assistance program, and more.

Is a driving license required for this position?

Yes, a driving license and access to a vehicle are required for site visits.

Do you provide training and development opportunities?

Yes, we offer learning and development opportunities for our employees.

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Yü Group PLC

Yütility Simplicity for Businesses

11-50
Employees
2014
Founded Year

Mission & Purpose

Yü Group PLC is driving innovation in energy and utility supply solutions for UK businesses. We have grown rapidly since the Group was founded and we now supply energy to thousands of sites. Trading under the brand Yü Energy, we offer a fresh approach to business utilities. Our multi-utility offer spans electricity, gas, water and other supply solutions through a combination of user-friendly digital solutions and personalised, high quality service customer service for our SME and corporate customers. Yü Group is committed to providing sustainable energy solutions to our customers, including the option to source 100% clean energy as part of our Pure Green plan and electric vehicle charge points. We are a direct supplier, not a broker, employing a range of routes to market in order to drive scale. We serve primarily small and medium-sized businesses across the UK – a £35 billion addressable market offering significant scope for growth. Our primary focus is to provide innovative and simple business utility solutions to small and medium-sized businesses that have not traditionally been engaged in the utilities market. We supply a wide range of market sectors from sport stadiums to retail, manufacturing facilities to care homes, offices to schools and many more. We’re focused on delivering excellent customer service via our UK based relationship management team. Our experienced management team has significant energy sector expertise and a deep understanding of the utility needs of modern-day businesses.