Logo of Huzzle

Home

Matches

Explore

Manage

ITIL Service Designer/Architect

image

Amber Labs

24d ago

  • Job
    Full-time
    Senior Level
  • Consulting
    Software Engineering
  • London

AI generated summary

  • You need 5+ years in ITIL service design, experience with agile/waterfall methods, GDS standards, ITSM/ITOM tools (especially ServiceNow), and skills in workflow mapping and process design.
  • You will design end-to-end services, collaborate with stakeholders, optimize operational efficiency, translate requirements into actionable designs, and configure ITSM tools for service delivery.

Requirements

  • - Experience in complex service chains where the responsibilities are disaggregated across more than one domain of control
  • - Combination of agile and waterfall project delivery methods
  • - Exposure to GDS standard for service design and delivery
  • - ITIL 3/4 experience beyond foundational level, with at least 5 years performing this role
  • - Exposure across a number of different projects in both the private and public sector
  • - Good knowledge and experience of both ITSM and ITOM operating models and tooling capabilities, with an emphasis on ServiceNow
  • - Good experience in workflow mapping, process modelling and process design in the back office service delivery space
  • - Experience of configuring ITSM tools to catalogue, publish and fulfil service offerings

Responsibilities

  • - Designing and optimizing end-to-end services that meet the complex needs of our clients
  • - Working closely with stakeholders, including military personnel, contractors, and internal teams
  • - Ensuring our services enhance operational efficiency and effectiveness
  • - Translating client requirements into actionable designs for the access to, the fulfilment of and the support needed for users to consume the technical service being provided
  • - Working in complex service chains where the responsibilities are disaggregated across more than one domain of control
  • - Engaging with a combination of different providers in the provision of services, both in-house and external organizations
  • - Utilizing a combination of agile and waterfall project delivery methods
  • - Exposure to GDS standards for service design and delivery
  • - Applying ITIL 3/4 experience beyond foundational level
  • - Performing the role across a number of different projects in both the private and public sector
  • - Knowledge and experience of both ITSM and ITOM operating models and tooling capabilities, with an emphasis on ServiceNow
  • - Experience in workflow mapping, process modeling and process design in the back office service delivery space
  • - Configuring ITSM tools to catalogue, publish and fulfil service offerings

FAQs

What is the job title for this position?

The job title is ITIL Service Designer/Architect.

What experience is required for this role?

Candidates should have at least 5 years of experience in a similar role, with exposure to both private and public sector projects, and a deep understanding of ITIL 3/4.

What are the key responsibilities of the Service Designer/Architect?

The key responsibilities include designing and optimizing end-to-end services, translating client requirements into actionable designs, and enhancing operational efficiency and effectiveness.

What project delivery methods should candidates be familiar with?

Candidates should have experience with a combination of agile and waterfall project delivery methods.

What tools should candidates have experience with?

Candidates should have good knowledge and experience of ITSM and ITOM operating models, particularly with ServiceNow, as well as workflow mapping and process design tools.

What are the benefits of this position?

Benefits include flexible work arrangements, private medical insurance, a company pension plan, 25 days of annual leave plus UK bank holidays, access to a global employee rewards platform, and opportunities for career advancement.

Is this position full-time or part-time?

This position is a fixed-term contract (FTC).

What is Amber Labs' stance on diversity and inclusion?

Amber Labs is committed to fostering an inclusive and equitable workplace, valuing the unique experiences and perspectives of all employees, and promoting a culture of dignity and respect.

What is the interview process like?

The interview process typically consists of two stages, with a potential third stage involving a conversation with company Partners for certain candidates.

Is sponsorship available for this position?

No, at this time Amber Labs is unable to consider candidates who require sponsorship or hold a visa of any type.

What security standard do all employees need to meet?

All employees are required to meet the Baseline Personnel Security Standard (BPSS).

Amber Labs

A data and technology obsessed specialist consultancy.

Consulting
Industry
51-200
Employees
2020
Founded Year

Mission & Purpose

Amber Labs is a partnership of highly-skilled consultants and technologists. We specialise in the evolution of Data Engineering, Cloud and Analytics. We focus on delivering value from our client’s data using innovative approaches that reduce risk and delivery time, and that we are constantly improving through R&D. Amber Labs was founded on three key principles: An employee first internal culture, through diverse investment and exciting opportunities for our team, and a partnership structure ensuring everyone has an opportunity to share in the success of Amber Labs. Persistent analysis to identify opportunities to develop artefacts, accelerators and automation that allow rapid deployment of highly-technical solutions to the cloud or on-premise for our clients. Consistent investment into our ADM (Amber Labs Delivery Methodology -underpinned by Agile Methodology) to ensure we maximise velocity, quality and value.