Logo of Huzzle

Home

Matches

Explore

Manage

ITS AV Support Assoc II (OAV), IT Services

image

Amazon

Yesterday

  • Job
    Full-time
    Mid Level
  • Software Engineering
    IT & Cybersecurity
  • Chennai

AI generated summary

  • You need a Bachelor’s in IT, 3+ years AV experience, proficiency in AV systems, strong troubleshooting skills, network knowledge, and relevant certifications (e.g., Crestron, CompTIA).
  • You will provide hands-on support, troubleshoot issues, manage incidents, execute change activities, oversee IT assets, mentor peers, and stay updated on technologies and IT policies.

Requirements

  • Bachelor’s degree in Computer science or IT related field or Graduation.
  • 3+ years of experience in the AV sector with a proven record of effectively commissioning, configuring, troubleshooting or installing corporate AV systems
  • Experience working with AV technologies such as Extron, Crestron, BiAmp, Cisco, Shure and Poly; control systems, DTP systems, matrix switchers, extenders and audio DSPs
  • Excellent troubleshooting, problem-solving and diagnosis skills with a strong understanding of signal flow
  • Experience with network technology including video and audio over IP (e.g. Dante/AES)
  • Ability to establish and build healthy working relationships and partnerships with peers, customers, vendors and suppliers
  • Excellent communication, interpersonal and presentation skills, both oral and written
  • Strong prioritization and organizational skills with attention to detail.
  • Crestron DMC-T or DMC-E Certification
  • SynAudCon Training
  • CTI-P101 Foundations of Crestron Programming Certification
  • CompTia Network+ and Cisco Certified Network Associate (CCNA)
  • Additional Certifications or formal training by AV manufacturers (e.g., Crestron, Extron, Biamp, QSC, Cisco, Dante, etc.)

Responsibilities

  • Deliver on-site, high quality, hands-on support diagnosing, troubleshooting and resolving issues successfully, evaluating log files to determine the health of systems, software and hardware
  • Provide on-call support for high severity incidents and act as an escalation point of contact for team
  • Assist with activities to triage and escalate system or network outages to reduce downtime
  • Understand and execute change management activities in a high availability environment
  • Participate with partner teams and vendors on continuous improvement projects, defining requirements and managing execution to deliver operational excellence and value
  • Effectively manage and oversee IT asset inventories
  • Participate in hiring efforts, training and developing peers and new team members as a mentor, seeking and leveraging diverse perspectives in all activities
  • Continuously expand skills, learning the latest technologies and maintaining knowledge of IT policies to provide technically accurate solutions

FAQs

What qualifications are required for the ITS AV Support Associate II position?

A Bachelor’s degree in Computer Science or an IT-related field or graduation, along with 3+ years of experience in the AV sector.

What technical skills are necessary for this role?

Experience with AV technologies such as Extron, Crestron, BiAmp, Cisco, Shure, and Poly; along with excellent troubleshooting skills and understanding of signal flow and network technology including video and audio over IP.

What is the primary responsibility of an ITS Support Engineer?

The primary responsibility is to provide seamless end-to-end technical support, ensuring employees have the tools and resources needed for productivity.

Will I have opportunities for career growth in this role?

Yes, Amazon emphasizes mentorship and career growth, offering resources for personal and professional development.

What certifications are preferred for this position?

Preferred certifications include Crestron DMC-T or DMC-E Certification, SynAudCon Training, CTI-P101 Foundations of Crestron Programming Certification, CompTIA Network+, and Cisco Certified Network Associate (CCNA).

Is there support for ongoing training and skills expansion?

Yes, there are continuous learning opportunities to expand skills and maintain knowledge of the latest technologies and IT policies.

How does the team culture promote inclusivity?

The IT Services team fosters an inclusive and collaborative environment where every voice is heard and every idea is valued, supported by employee-led affinity groups.

What kind of work environment can I expect?

You can expect a dynamic and diverse environment filled with passionate problem-solvers who thrive on challenges and innovation.

Will I be involved in mentoring new team members?

Yes, you will participate in hiring efforts, training, and developing peers and new team members as a mentor.

Is there a focus on problem-solving in this role?

Absolutely, the role requires you to diagnose, troubleshoot, and resolve a variety of specialized hardware and software issues as a trusted advisor and problem-solver.

image

Amazon

Retail & Consumer Goods
Industry
10,001+
Employees
1994
Founded Year

Mission & Purpose

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world. Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind. You'll also hear us say that at Amazon, it's always "Day 1."​ What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.