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Jr. Salesforce Administrator, AWS CRM Support

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Amazon

2mo ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    IT & Cybersecurity
  • Seattle

AI generated summary

  • You should have 0-6 months of Salesforce .com experience, knowledge of its architecture, business processes, and apps like FinancialForce.com, along with skills in managing user issues and complex datasets.
  • You will manage the AWS Salesforce support queue, triage cases, ensure data quality, improve processes, and resolve system issues while enhancing user experience and satisfaction.

Requirements

  • 0-6 Months' experience implementing and configuring .com for 300+ users
  • Solid understanding of and detailed experience with the .com architecture
  • Understanding of the capabilities and constraints of the SFDC CRM application coupled with good understanding of the business processes (, Marketing, Partner Management, etc.)
  • Experience working with large-scale, complex datasets
  • Experience with FinancialForce.com, Marketo, Eloqua, Data.com, ReferenceEdge and other apps
  • Experience managing and triaging user submitted issues via ticketing system(s)

Responsibilities

  • Prioritize and cultivate a positive user support experience.
  • Manage and work the AWS Salesforce support queue by promptly triaging cases, answering end-user questions, fulfilling requests, and resolving system incidents in a timely and customer centric manner.
  • Leverage available documentation, training, team resources, and vendor support teams to administer all team applications.
  • Assist in monitoring data quality and integrity. Execute data migration/cleansing projects.
  • Take initiative to improve support processes, decreasing delivery time, and improving customer satisfaction. Look for ways to automate manual processes and increase self-service capabilities.
  • Collaborate with internal teams effectively, seek to understand user experience and stakeholder perspective on operational processes, and deliver clear solutions to stakeholders.
  • 24/7 ownership and resolution of Salesforce system issues and outages.

FAQs

What is the main focus of the Jr. Salesforce Administrator role at AWS?

The main focus of the Jr. Salesforce Administrator role at AWS is to provide customer-centric support for the Salesforce platform, managing user support cases, assisting with data quality and integrity, and improving support processes for the Sales and Marketing teams.

What qualifications are required for this position?

The basic qualifications include 0-6 months' experience implementing and configuring Salesforce for 300+ users, a solid understanding of Salesforce architecture, and an understanding of the capabilities and constraints of the Salesforce CRM application as it relates to business processes such as Marketing and Partner Management.

Are there opportunities for career growth and mentorship in this role?

Yes, AWS is committed to supporting career growth and provides various mentorship and knowledge-sharing opportunities to help team members develop into better-rounded professionals.

What is AWS's stance on diversity and inclusion?

AWS values diversity and inclusion and fosters a culture that embraces differences. They have employee-led affinity groups and initiatives to support a diverse workforce.

How does AWS promote work-life balance?

AWS promotes work-life balance by offering flexible work hours and arrangements, emphasizing that achieving success at work should not come at the expense of personal life.

What tools or platforms might I work with in this role?

You may work with Salesforce, as well as other applications like FinancialForce.com, Marketo, Eloqua, and Data.com, particularly in managing complex datasets and user support.

Is there a specific support process I will need to follow?

Yes, you will manage and work through the AWS Salesforce support queue by triaging cases, answering end-user questions, and resolving system incidents in a timely manner.

What are the preferred qualifications for this position?

Preferred qualifications include experience working with large-scale, complex datasets, managing user issues via ticketing systems, and familiarity with various CRM and marketing applications.

What is the expected salary range for this position?

The expected salary range for this position is between $65,700 to $164,800 per year, depending on geographic location and relevant experience.

How can I apply for this job?

You can apply for this job via the internal or external AWS career site. The position will remain posted until filled.

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Amazon

Retail & Consumer Goods
Industry
10,001+
Employees
1994
Founded Year

Mission & Purpose

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world. Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind. You'll also hear us say that at Amazon, it's always "Day 1."​ What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.