FAQs
What is the job title for this position?
The job title is Junior Application Support Analyst.
What is the annual salary range for this position?
The annual salary range is between $65K and $75K.
How many days per week will I need to be in the office?
You will need to be in the office for 3 days a week in a hybrid work format.
Is a valid work permit necessary for this role?
Yes, a valid work permit is necessary in the US to apply for this position.
What type of experience is required for this role?
The position requires a minimum of 1 year of relevant experience.
What are the primary responsibilities of the Junior Application Support Analyst?
Primary responsibilities include delivering exceptional customer service, performing QA checks, developing reports using SQL, troubleshooting issues, and maintaining documentation.
What skills are essential for success in this position?
Essential skills include strong analytical and problem-solving abilities, proficiency in SQL Server Reporting Services (SSRS), and excellent communication skills.
Is experience with C# coding necessary for this role?
Experience with C# coding is a bonus, but not a strict requirement.
What kind of environment can I expect to work in?
You can expect a dynamic and collaborative work environment where you can learn and grow while working with cutting-edge technologies.
Will I have the opportunity to interact with customers?
Yes, you will be the first line of defense for customers, providing exceptional support and building relationships.
What tools will I be expected to use in this role?
You will be expected to use a ticketing system and knowledge base management tools effectively, along with SQL Server Reporting Services (SSRS).
Can I expect opportunities for career growth in this role?
Yes, there will be opportunities to make a real impact on customer success and to grow your career in technical support.
Are there training opportunities available?
Yes, the company offers a dynamic work environment that facilitates learning and growth in the field.