FAQs
What is the main mission of Treatwell?
Treatwell's mission is to digitize the hair and beauty industry, providing an exceptional experience for both salon partners and customers booking through their marketplace.
What role does the Junior Customer Success Team Lead play at Treatwell?
The Junior Customer Success Team Lead is responsible for enhancing partner satisfaction, ensuring smooth onboarding, delivering top-tier customer service, and growing the venue base as Treatwell expands.
What are the key responsibilities of the Junior Customer Success Team Lead?
Responsibilities include supporting and leading a team of Customer Success Managers, coaching the team, ensuring best practices are followed on CRM systems, developing team targets and performance metrics, executing regular 1:1s and performance reviews, identifying specific partner and customer needs, and driving continuous improvement in operational excellence.
What qualities does Treatwell look for in a candidate for this position?
Treatwell seeks a natural leader who is motivated by team success, a patient coach with strong attention to detail, someone who can identify process improvements, is target-driven, and is a problem-solver committed to long-term results.
What kind of support and benefits does Treatwell offer its employees?
Treatwell offers 28 days of holiday plus bank holidays, monthly Treatwell vouchers, a motivating bonus scheme based on performance, mental health support through Plumm, a beneficial pension scheme, enhanced parental pay and leave policy, and a dynamic organizational culture with Friday drinks in the office.
How many salon partners and countries does Treatwell operate in?
Treatwell works with over 50,000 salon partners across 13 countries.
What is Treatwell’s stance on diversity and inclusion in hiring?
Treatwell is an ‘Open to All’ employer and warmly welcomes everybody to the team, committed to making reasonable adjustments to the recruitment process as required.