FAQs
What are the working hours for the Junior Desktop Support Analyst position?
The working hours for this position are 37 hours per week, with a shift pattern of Monday to Friday.
Is this position permanent or temporary?
This is a full-time, permanent position.
What type of support will I be providing in this role?
You will provide 1st Line customer triage support for incidents and requests received via the Service Desk application.
What team will I be joining if I am selected for this position?
You will be joining the Proactive Support Team within eHealth, Operations, NHSGGC.
Are there opportunities for training and development in this role?
Yes, the role includes objectives focused on continuous development and enhancing eHealth infrastructure.
Is prior technical experience required for the Junior Desktop Support Analyst position?
Yes, relevant technical skills and digital experience are required for the role.
Can I contact someone for more information about the position?
Yes, you can contact Stewart McGookin, Support Team Manager, at 07855100174 or Stewart.McGookin@nhs.scot for more information.
Does NHS Greater Glasgow and Clyde support diversity and inclusion?
Yes, NHS Greater Glasgow and Clyde promotes a culture of inclusion across the organisation and encourages applications from all sections of the community.
Will I be expected to work additional hours temporarily due to the transition to a 37-hour work week?
Yes, you may be required to work up to an additional 30 minutes per week for a temporary period until your service area adapts to the new working hours.
Is the use of artificial intelligence to assist with application responses allowed?
No, the use of artificial intelligence, automated tools, or other third-party assistance to generate or modify responses is strongly discouraged. All responses must reflect your personal knowledge, skills, and experience.