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Junior IT Engineer - Workplace Technology

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HelloFresh

8d ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    IT & Cybersecurity
  • Berlin

AI generated summary

  • You need 1+ years in IT support, device management experience, strong service orientation, excellent communication skills, familiarity with IT tools, and B1 German proficiency is a plus.
  • You will manage company devices, oversee stock rooms, maintain asset records, assist employees with IT queries, and collaborate with teams while ensuring seamless device operations.

Requirements

  • 1+ years of experience as an IT Support Engineer, Asset Manager, or a similar position.
  • Proven experience managing and maintaining a fleet of devices.
  • A strong service orientation and a passion for providing excellent customer support.
  • Excellent communication, interpersonal, and collaboration skills to work effectively with a growing and globally distributed IT team.
  • Familiarity with IT management tools such as Intune, Jamf, Snipe-IT, Jira Service Management, and Google Workspace is a plus.
  • Excellent English language skills are essential. B1 German proficiency or higher is a plus.
  • Willingness to travel occasionally within Germany.

Responsibilities

  • Procure, inventory, and manage company devices.
  • Maintain, audit, and improve our stock rooms.
  • Contribute to ongoing system and process documentation.
  • Ensure the seamless operation of our devices by managing repairs, warranties, and replacements.
  • Maintain accurate records in our asset management database, including device locations.
  • Work from our offices located in Berlin. This is not a hybrid role.
  • Manage the entire device lifecycle, including setup, deployment, and secure storage of devices.
  • Own our stock rooms, ensuring the constant availability of devices for replacements and new hires.
  • Ensure our devices are working properly by managing warranties, repairs, and replacements.
  • Contribute to improving and automating processes, ensuring knowledge sharing and team efficiency by documenting all changes and new procedures.
  • Occasionally travel to other HelloFresh locations in Germany to assist with IT matters.
  • Collaborate with core teams, such as Finance, Procurement, and other IT teams worldwide.
  • Assist our employees at our Helpdesk with their IT queries.

FAQs

Is this position hybrid or fully in-office?

This role is not hybrid and requires working from our offices located in Berlin.

What are the primary responsibilities of a Junior IT Engineer in this role?

The primary responsibilities include managing the device lifecycle, maintaining stock rooms, managing repairs and warranties, contributing to system documentation, and providing helpdesk support for employees.

What qualifications are required for this position?

Candidates should have 1+ years of experience as an IT Support Engineer, Asset Manager, or a similar role, along with proven experience in managing and maintaining a fleet of devices.

Is travel required for this role?

Yes, occasional travel to other HelloFresh locations in Germany may be required to assist with IT matters.

What languages are needed for this position?

Excellent English language skills are essential, and a proficiency in German at B1 level or higher is a plus.

What IT management tools should candidates be familiar with?

Familiarity with IT management tools such as Intune, Jamf, Snipe-IT, Jira Service Management, and Google Workspace is a plus.

What kind of support and benefits does HelloFresh offer?

HelloFresh offers a competitive compensation package, a subsidized Pension Scheme, Berlin relocation support, discounts on meals, a German language learning budget, mental health support, transportation perks, and more.

What type of team will the Junior IT Engineer work with?

The Junior IT Engineer will collaborate with a diverse, globally distributed IT team and work with core teams such as Finance and Procurement.

Is previous customer support experience important for this role?

Yes, a strong service orientation and a passion for providing excellent customer support are important qualifications for this position.

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HelloFresh

We change the way people eat forever.

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

HelloFresh is on a mission to change the way people eat, forever! From our 2011 founding in Europe’s vibrant tech hub Berlin, we’re evolving from the world’s leading meal kit company to the world's leading food solutions group. We delivered 243.3 million meals and reached 7.5 million active customers around the world in Q3 2022. HelloFresh Group consists of six brands that provide customers with high quality food and recipes for different meal occasions. Every ingredient needed for our meals are carefully planned, responsibly sourced and delivered to your door when it’s most convenient for you. Only HelloFresh gives you the tools to achieve something delicious every day. Making a meal a delicious achievement - not just fuel for your day - takes a lot of work and smart people. From Designers and Copywriters to Data Scientists and DevOps Engineers, to potato farmers, pasta makers and the people who ensure every box is perfectly packed for every customer, we’re collectively disrupting the food supply chain and the multi-trillion-dollar food tech industry. Our more than 21,000 high-performing and ambitious employees across the globe from New York to Berlin, London to Sydney and Toronto to Milan enjoy a number of benefits including flexible working arrangements, discounts on our boxes, health and well-being and learning and development programs.

Culture & Values

  • Speed and Agility

    We make quick but informed decisions, we iterate and move faster than everybody else. We get things done here.

  • Data Drivenness

    We are data-driven because data is our vehicle to learn and to make decisions based on fact rather than gut-feeling.​​​​

  • Learning Never Stops

    We value those with a mindset that learning never stops, who always seek to better themselves and those around them, on both small and large scale.

  • Egoless Environment

    We operate in an egoless environment, where we want you to speak up and challenge the status quo.​​​

  • Relentless Prioritisation

    We stay laser focused and prioritise even if there are 100 things that require our attention.

  • Customer Centricity

    Whether we are designing new products or engaging with customers, we strive to keep their needs and interests at the forefront of everything that we do.​​​​​

  • Long-Term Orientation

    We build for the long-term. We move with speed and agility today to create a scalable and sustainable organization for tomorrow.