FAQs
What is the job title for this position?
The job title is Junior IT Support Technician.
Where is the location of this job?
The job is located in Toronto, Canada, with in-person attendance required in the downtown office from Tuesday to Thursday.
What are the main responsibilities of a Junior IT Support Technician at MiQ?
The main responsibilities include providing onsite and remote IT support, troubleshooting system and network problems, managing support tickets via Jira, ensuring conference room solutions are functional, onboarding and offboarding users, and assisting with software deployment and asset management.
How much experience is required for this position?
A minimum of 1 year of experience in a technical support role is required.
What kind of software and technologies should I be familiar with for this role?
Candidates should have experience with MDM and Anti-virus solutions, SaaS applications (like Google Workspace, Okta, Slack, Zoom), and familiarity with both Windows and MacOS operating systems.
What skills are considered necessary for the Junior IT Support Technician role?
Necessary skills include the ability to work in an agile environment, excellent verbal and written communication skills, a drive for efficiency and effectiveness, a 'can do' attitude, and curiosity for continuous learning.
What is the company's approach to training and development?
The company values assisting users in developing their IT knowledge and producing training materials on existing tools while collaborating with Learning & Development teams to communicate effectively with end users.
Does MiQ offer benefits for this role?
Yes, MiQ offers a range of benefits, including competitive compensation, no copay benefits from day one, 25 vacation days, paid parental leave, RRSP matching contributions, wellness benefits, and flexible work arrangements.
How does the company support diversity and inclusion?
MiQ provides 2 extra paid days of Inclusion Leave each year to acknowledge and celebrate cultural holidays, community endeavors, and inclusive initiatives that are meaningful to employees.
What values does MiQ look for in its employees?
MiQ values passion, determination, unity, agility, and courage in its employees.
What are the opportunities for growth within the company?
MiQ provides awesome opportunities for growth, including training, internal career advancement, and the chance to work with global teams.
Is there a structured onboarding process for new employees?
Yes, newly hired employees will participate in a 2-week virtual orientation program to learn about the business and meet the broader team upon joining MiQ.
How does MiQ handle asset management and procurement?
The role involves managing company assets, onboarding new hardware, and assisting with device recycling programs.
What is the procedure for managing support tickets?
Support tickets are managed via the Jira Ticketing System.
Are there any specific IT projects involved in this role?
Yes, the Junior IT Support Technician will provide support on IT projects and collaborate with global teams.