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Kaufmännische Sachbearbeitung Repair-Center

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Domino Printing

10d ago

  • Job
    Full-time
    Mid Level
  • Customer Relations
    People, HR & Administration
  • Hamburg

AI generated summary

  • You should have a kaufmännische or technical education, relevant experience, strong German and English communication skills, MS Office proficiency, and familiarity with ERP systems, Salesforce, and ServiceMax.
  • You will manage customer communication, create repair quotes, ensure timely processing, oversee external orders, monitor inventory, and report metrics while collaborating with other Repair-Centers.

Requirements

  • Kaufmännische oder technische Ausbildung und mehrjährige Berufserfahrung in vergleichbaren Positionen
  • Sehr gute Kommunikationsfähigkeiten in englischer und deutscher Sprache
  • Sehr gute Kenntnisse im Umgang mit MS-Office-Produkten
  • Wünschenswert sind Kenntnisse mit ERP-Systemen sowie Salesforce und ServiceMax

Responsibilities

  • Übernahme der gesamten Kommunikation gegenüber den internen und externen Kunden in allen Belangen rund um die Themen Reparatur-, Reklamation- und Gewährleistungsabwicklung, sowie für Hire&Demo-Teststellungen
  • Erstellen von Kostenvoranschlägen und Angeboten für Reparaturen
  • Sicherstellung der termin- und qualitätsgerechten Bearbeitung aller Kundenvorgänge
  • Erstellung von externen Reparaturaufträgen an unsere Lieferanten inkl. Auftragsüberwachung
  • Monitoring von strategischen Ausfallursachen und Weiterleitung an die entsprechende Fachabteilung
  • Erstellung interner Materialbedarfsanforderungen, Buchungen von Lagerbewegungen, Anpassung von Lagerbeständen für Inventur nach Freigabe
  • Überwachung (monatliche Inventur) des Lagerbestandes für das Repair-Center sowie des H&D-Bereichs
  • Erstellung des monatlichen Reporting aller reparaturbezogenen Kennzahlen
  • Aufbau und Pflege eines Kommunikationsnetzwerks mit den anderen Repair-Center für Lasergeräte in der Domino Gruppe
  • Unterstützung bei der Gründung internationaler Repair-Center in der Domino Gruppe

FAQs

What is the main focus of the Kaufmännische Sachbearbeitung role at Domino Laser GmbH?

The main focus of the role is the administrative and commercial processing of all repairs, warranty returns, and coordination of customer loan units within the Repair-Center.

What qualifications are required for this position?

A commercial or technical education along with several years of professional experience in similar positions is required.

Is proficiency in multiple languages necessary for this job?

Yes, very good communication skills in both English and German are essential.

What types of software knowledge are preferred for this role?

Candidates are expected to have very good knowledge of MS Office products, and experience with ERP systems, Salesforce, and ServiceMax is desirable.

What benefits do employees receive?

Employees enjoy benefits such as 30 vacation days, flexible working hours, workation opportunities in the EU, access to a free Employee Assistance Program, and more.

How does the company support work-life balance?

The company offers flexible work hour models and the opportunity to work 1-2 days a week from home, promoting a genuine work-life balance.

Are there opportunities for professional development within the company?

Yes, there are opportunities for both professional and personal development through internal training offerings within the international corporate group.

What does the onboarding process look like?

The onboarding process includes an extensive orientation phase to ensure a smooth start for new employees.

Are pets allowed in the workplace?

Yes, dogs are warmly welcomed at the company.

Where can I apply for the Kaufmännische Sachbearbeitung position?

You can apply online on the company's career page.

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Domino Printing

#DominoDomore

Technology
Industry
1001-5000
Employees
1978
Founded Year

Mission & Purpose

At Domino Printing Sciences we do more. You might see us supporting manufacturers in their move to sustainable packaging and leading the charge on coding automation. That’s because we are out to do more than just provide industrial printing technology. Our goal is to be the leading global industrial printing brand through applying our industrial printing expertise and reliable solutions to help the world’s manufacturers be sustainable and cut waste, while attracting, informing, and protecting their consumers. We’ve been a part of the global industrial printing story for a long time, and our solutions help ensure the success of the world’s leading brands. Our ‘Domino. Do more.’ attitude makes this a great place to work – we value collaboration and listening, we are ambitious, we take responsibility for what we do, and we are experts in our field.

Culture & Values

  • Collaboration

    We promote respectful collaboration with colleagues, suppliers, technology partners, distributors and customers. Collaboration broadens perspectives, allowing us to challenge conventional wisdom, and achieve a better outcome.

  • Listening

    To maintain our expertise, the most important skill we will continue to improve is our listening. By listening to our customers and our people, and learning from experience, we will continually develop the insight to do better.

  • Expertise

    We differentiate through our people’s expertise gained helping customers to improve production sustainability and profitability. We commit to continual learning and development, to provide ever better solutions.

  • Ambition

    We want to be a recognised leader in all our markets and the preferred partner for our customers worldwide. We want to make Domino a great place to work; an employer that people aspire to join. If we make mistakes, we will learn and improve.

  • Responsibility

    We deliver on our commitments to our customer, communities, and the environment. We take personal responsibility for our actions in all business dealings and decisions. We are open and honest, to form successful, long-term relationships.