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Key Account Manager

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MKS Instruments

2mo ago

  • Job
    Full-time
    Senior Level
  • Customer Relations
    Sales & Business Development
  • Chennai
  • Quick Apply

AI generated summary

  • You should have a B.Tech/B.E in Chemical/Electroplating or M.Sc., 5-7 years of relevant experience, MS Office and SAP knowledge, and strong skills in customer relations and negotiations.
  • You will manage customer accounts, drive sales strategies, ensure satisfaction, provide technical support, collaborate with teams, implement pricing, and monitor competition.

Requirements

  • Educational Qualification: B.Tech / B.E – Chemical / Electroplating or M.Sc.
  • Experience: 5 - 7 years of exp. from relevant/related industry
  • Knowledge of MS Office and SAP
  • Good communication skills in English and regional language (preferred)
  • Field experience in General Metal Finishing, preferably in Deco-POP and CRC processes.
  • Key competencies: Customer orientation, Relationship building, Business Acumen, Product and Service expertise, delivering the solution, resilience, negotiations, strong sense of ownership amongst others

Responsibilities

  • Act as main point of contact for the customers and therefore own the customer accounts.
  • Work closely with the manager to develop & execute strategic plans hence achieve sales and margin targets with responsible accounts and/or Dealers.
  • Exploring business expansion opportunities with existing customers and distributors to increase revenue and profitability.
  • Ensure customer satisfactions by handling customer needs, building strong professional relationships, ensuring quality products and services delivered.
  • Provide technical support through effective troubleshooting and issue resolution for the customers.
  • Ensure right channelisation of internal resources (time, effort, cost, etc.)
  • Collaborate with internal stakeholders to ensure seamless customer experience, such as:Product Management, R&D, TechCentres, Operations & Supply Chain, Finance, and other sales colleagues.
  • Implement annual price increases and new product introductions in your region/assigned accounts.
  • Enable external distribution partners/dealers to become independent and act as extended sales team for the organisation.
  • Perform related sales tasks such as process management through C4C, order processing, timely payment collections, and accurate Sales forecasting.
  • Continuously monitor and analyse the competitive landscape.

FAQs

What is the main responsibility of a Key Account Manager at MKS?

The main responsibility is to drive the overall sales performance of designated accounts or regions and develop sales practices to maximize sales from assigned accounts and new customer acquisition.

What qualifications are necessary for this position?

A B.Tech/B.E in Chemical/Electroplating or an M.Sc. is required.

How many years of experience are required for this role?

The position requires 5 to 7 years of experience in a relevant or related industry.

What skills are essential for the Key Account Manager position?

Essential skills include customer orientation, relationship building, business acumen, product and service expertise, resilience, negotiation skills, and a strong sense of ownership.

Is knowledge of MS Office and SAP important for this role?

Yes, proficiency in MS Office and SAP is important for performing various tasks and managing processes effectively.

Will I be required to provide technical support to customers?

Yes, part of the role involves providing technical support through effective troubleshooting and issue resolution for customers.

How does the Key Account Manager collaborate within the company?

The Key Account Manager collaborates with internal stakeholders, including Product Management, R&D, Operations & Supply Chain, Finance, and other sales colleagues, to ensure a seamless customer experience.

What is the approach to customer satisfaction?

Customer satisfaction is ensured by handling their needs, building strong professional relationships, and delivering quality products and services.

Are there opportunities for business expansion with existing customers?

Yes, exploring business expansion opportunities with existing customers and distributors is a key part of the role to increase revenue and profitability.

What tools or systems will I use for process management?

You will use tools such as C4C for process management, order processing, timely payment collections, and sales forecasting.

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MKS Instruments

Manufacturing & Electronics
Industry
10,001+
Employees
1961
Founded Year

Mission & Purpose

MKS Instruments enables technologies that transform our world. We deliver foundational technology solutions to leading edge semiconductor manufacturing, electronics and packaging, and specialty industrial applications. We apply our broad science and engineering capabilities to create instruments, subsystems, systems, process control solutions and specialty chemicals technology that improve process performance, optimize productivity and enable unique innovations for many of the world’s leading technology and industrial companies. Our solutions are critical to addressing the challenges of miniaturization and complexity in advanced device manufacturing by enabling increased power, speed, feature enhancement, and optimized connectivity. Our solutions are also critical to addressing ever-increasing performance requirements across a wide array of specialty industrial applications. Additional information can be found at www.mks.com.