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Key Account Manager

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BMW Group

3mo ago

  • Job
    Full-time
    Mid & Senior Level
  • Customer Relations
    Sales & Business Development

AI generated summary

  • You need to be a hands-on leader with financial awareness, strong negotiation skills, attention to detail, effective under pressure, and passionate about customer service and industry knowledge.
  • You will identify potential customers, manage Key End User accounts, ensure quality response to inquiries, support corporate commitments, and prioritize customer satisfaction and loyalty.

Requirements

  • A hands on leader and financially aware
  • Ability to negotiate at all levels with strong leadership skills
  • Ability to work under pressure and adhere to timescales effectively
  • Keen eye for detail, good communication and a passion for delivering great customer service
  • Strong industry knowledge

Responsibilities

  • Drive pro-active prospecting to identify all potential customers and maintain effective control of the DMS to maintain regular and professional contact.
  • Build and maintain your own portfolio of Key End User accounts in the supply of BMW Group brand vehicles.
  • Manage the enquiry flow and achieve the relevant brand requirements in contact quality and response.
  • Support other Corporate Staff to achieve the departments commitments to our customers and maintain our Corporate Certified Position.
  • Whilst BMW MINI experience will be a benefit, attitude and character are more important to us. We will want to see that you have strong leadership abilities and deeply care about customer satisfaction and customer loyalty.

FAQs

What is the primary role of a Key Account Manager at Group1 Farnborough?

The primary role of a Key Account Manager at Group1 Farnborough is to proactively identify potential customers, manage a portfolio of Key End User accounts for BMW Group brand vehicles, and ensure a high level of customer satisfaction and loyalty.

Is experience with BMW MINI necessary for this position?

While BMW MINI experience is beneficial, it is not a necessity. The company values attitude, character, and leadership qualities more highly.

What qualifications or skills are required for this position?

Candidates should be hands-on leaders, financially aware, possess strong negotiation skills, and have the ability to work under pressure. Attention to detail, good communication skills, and a passion for customer service are also essential.

What kind of training opportunities does Group1 Automotive offer?

Group1 Automotive offers an industry-leading Sales Academy, accelerated training pathways, and manufacturer training, enabling employees to enhance their skills and knowledge.

Are there any family-friendly benefits available?

Yes, the company offers family-friendly benefits such as enhanced Paternity and Maternity leave, as well as additional rewards for long service.

What is the company’s policy on employee birthdays?

Employees are granted a paid day off for their birthday as part of the benefits package.

What technologies can employees expect to work with at Group1 Farnborough?

Employees will have access to state-of-the-art facilities furnished with modern automotive technology.

How does Group1 Farnborough support career growth and development?

The company supports career growth through various training programs, including the Sales Academy and Aftersales Academy, which provide opportunities for continuous learning and advancement within the automotive industry.

Are employees eligible for car ownership benefits?

Yes, employees are eligible for car ownership benefits for themselves and their family members.

What are the working conditions like at Group1 Farnborough?

Employees can expect a friendly team environment and a supportive workplace culture that is focused on customer satisfaction and professional growth.

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BMW Group

Automotive
Industry
1-10
Employees

Mission & Purpose

With its four brands BMW, MINI, Rolls-Royce and BMW Motorrad, the BMW Group is the world’s leading premium manufacturer of automobiles and motorcycles and also provides premium financial and mobility services. The BMW Group production network comprises over 30 production sites worldwide; the company has a global sales network in more than 140 countries. In 2023, the BMW Group sold over 2.55 million passenger vehicles and more than 209,000 motorcycles worldwide. The profit before tax in the financial year 2023 was € 17.1 billion on revenues amounting to € 155.5 billion. As of 31 December 2023, the BMW Group had a workforce of 154,950 employees. The success of the BMW Group has always been based on long-term thinking and responsible action. The company set the course for the future at an early stage and consistently makes sustainability and efficient resource management central to its strategic direction, from the supply chain through production to the end of the use phase of all products.

Benefits

  • High Work-Life Balance

    Striking a healthy balance between work and personal life is important to us. It keeps us motivated and productive in the long term and thus contributes to our company's success. We support our employees in this aim: through flexible working time models, with care obligations towards dependents, assistance with child care and provision of services and facilities promoting fitness and health.

  • Paid Holiday

    With our paid holiday, we always have enough time to pursue our wanderlust. Whether we feel like visiting countries abroad or just exploring our homeland, there’s no reason to rush. From our balcony or the mountains to exotic beaches, with the amount of free time we can explore, relax, recharge our batteries and simply enjoy life wherever we are.

  • Flexible Working Time Models and Home Office.

    We give special priority to the needs of women and men who wish to devote more time to the family on a temporary basis and also to employees with care obligations towards dependents. Far beyond the legal requirements the BMW Group offers employees the possibility of working flexibly: e.g. the options range from working from home or flexitime days through non-working shifts.

  • Performance-Related and Above Average Pay.

    As performance is highly valued at the BMW Group, we offer our talents performance-related pay that far exceeds legal and collectively agreed requirements. And holiday pay makes every trip even more enjoyable, but that’s not all by far.

  • Employee Vehicle Programme.

    Discovering that unique go-kart feeling – or simply enjoying sheer driving pleasure: all our colleagues have the opportunity to drive their very own BMW or MINI on particularly attractive terms. This way, for many talents enjoying work already starts on the way to the office. With our vehicle configurator, we can create our dream car according to our own wishes and then buy it at an attractive discount – it’s also possible to finance or alternatively lease it. But that’s not all, as we can also benefit from special conditions on a wide range of used cars.

  • Health Management Programmes.

    We want to keep our talents in the best of health. We have our own company healthcare service, which includes preventative measures, stress management, nutritional advice and health training, such as a cardiac sports group. Our medical officers always have time for us: whenever we need medical advice, we can just drop in. We also provide medical screening, vaccinations as well as first-aid kits before business trips abroad and a lot more.