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Key Account Manager - MEA (Telecom Expertise)

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Mondia Group

2mo ago

  • Job
    Full-time
    Mid Level
  • Sales & Business Development
    Marketing
  • Madrid
  • Quick Apply

AI generated summary

  • You need 3+ years in VAS, telecom knowledge (Vodacom), strong negotiation skills, analytical ability, client-focused communication, and experience in mobile digital entertainment. Fluent in English.
  • You will analyze feedback, drive team results, manage client relationships, identify revenue opportunities, oversee marketing campaigns, and optimize performance metrics for MEA.

Requirements

  • The ideal candidate has exceptionally high ownership, excellent critical thinking skills, and the ability to work with agility in a fast-paced environment. They would also be insanely focused on demonstrating excellence in service delivery and problem-solving; breaking down complex information into understandable and actionable items.
  • You will be a visionary team member who is self-driven and able to work independently. Those with experience in the Mobile Digital Entertainment industry (Music, Games, Audiobooks, VoD) would be at a distinct advantage.
  • Other qualifications include:
  • Proven track record as Key Account Manager in the VAS (Value-Added Services) sector, ideally with at least 3 years of experience
  • Excellent knowledge of the Telecom Operator landscape, especially in Vodacom market
  • Strong communication skills with a client-centric approach to solution-selling
  • A proven track record of structuring and managing complex negotiations to successful closure and execution
  • Strong analytical skills and previous experience with revenue forecasting
  • Fluent in English

Responsibilities

  • Monitor and analyse client feedback and performance metrics to continuously refine and improve service delivery and business strategies.
  • Drive results through effective teamwork ensuring achievement of KPIs.
  • Lead the campaign managers team in delivering excellence in campaign promotion.
  • Commercial awareness: Revenue management and forecasting on a regular basis (weekly, monthly and quarterly).
  • Develop and cultivate productive relationships with key stakeholders in the Business and act as the key point of contact for all customer related queries.
  • Act as the primary MEA marketing contact for the commercial team and operators.
  • Identify and expedite opportunities to up/cross-sell new solutions; seek opportunities to enhance the value proposition and drive revenue/margin realization.
  • Continually assess the MEA market/industry remaining vigilant for insights and opportunities that enable us to act fast and offer proactive solutions.
  • Collaborate with internal teams (commercial, Product, Content) to design and implement differentiated and profitable solutions.
  • Collaborate with the Data and Growth team to apply insights and analytics in driving strategic decisions and optimizing MEA business performance.
  • Oversee and manage performance MEA marketing campaign strategies to maximize ROI.
  • Effectively monitor and track funnel performance to identify performance improvement opportunities.
  • Interpret performance data to understand opportunities for optimization across every stage of the end-to-end performance marketing delivery chain (creative optimization, journey flow enhancements, channel strategy).
  • Deliver flawlessly and timely on new product and operator launches, maximizing revenue opportunities as quickly as possible.
  • Clearly communicate campaign performance (including drivers) and priorities back to the executive audience.
  • Ultimately be accountable for delivering on the acquisition/revenue targets set for this region (MEA).

FAQs

What is the primary role of the Key Account Manager - MEA?

The primary role is to drive business development and growth opportunities through dedicated customer-centric service delivery while maintaining a focus on service excellence and nurturing business development opportunities with existing Key Clients.

What qualifications are required for this position?

The ideal candidate should have a proven track record as a Key Account Manager in the VAS (Value-Added Services) sector, with at least 3 years of experience, excellent knowledge of the Telecom Operator landscape, strong communication skills, and analytical skills for revenue forecasting.

Is experience in the Mobile Digital Entertainment industry beneficial for this role?

Yes, experience in the Mobile Digital Entertainment industry (including Music, Games, Audiobooks, and VoD) would be a distinct advantage for applicants.

What are the key responsibilities of the Key Account Manager?

Key responsibilities include monitoring client feedback, leading campaign management teams, managing revenue forecasting, cultivating relationships with stakeholders, identifying up/cross-sell opportunities, collaborating with internal teams, and overseeing MEA marketing campaign strategies.

What is the work environment like for this position?

The work environment is described as inspiring and dynamic, encouraging collaboration with like-minded individuals, and is part of a highly motivated international team spread across three continents.

What benefits does the company provide?

Benefits include a company bonus, hybrid office model with WFH days, lunch restaurant vouchers, flat hierarchies, and an attractive office location in Madrid.

Do I need to speak any specific languages for this role?

Yes, fluency in English is required for this position.

What is the expected outcome for the Key Account Manager regarding performance metrics?

The Key Account Manager will be accountable for delivering on acquisition and revenue targets set for the MEA region and for interpreting performance data to identify optimization opportunities.

How does this role involve collaboration with other teams?

The position requires collaboration with internal teams such as commercial, product, content, and data and growth teams to design and implement profitable solutions and strategies.

What is the expected working arrangement related to office presence?

The position supports a hybrid work arrangement with 13 work-from-home days per quarter.

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Mondia Group

At Mondia we connect people to digital experiences through meaningful partnerships

Technology
Industry
201-500
Employees
1999
Founded Year

Mission & Purpose

Mondia is a digital platform company that specialises in providing mobile entertainment and digital content services, including music, video, gaming, and e-learning. The company partners with telecom operators, media companies, and brands to deliver engaging content to users around the world through customised digital experiences. Mondia's ultimate mission is to enhance digital lifestyles by making high-quality entertainment and educational content easily accessible to people everywhere. Their purpose is to connect global audiences with the content they love, enabling partners to reach and engage their customers more effectively in the digital age.